Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Reduced carbon footprint through initiatives across the business, resulting in total emissions of 519 tonnes of CO2e in 2020. accesso's solutions helped attractions reduce their carbon footprint by moving to paperless ticketing, digital receipts, and digital guides.

Social Achievements

• Continued commitment to support local communities through employee volunteer time off (VTO) program. 50% female representation on the board. Employee engagement survey conducted.

Governance Achievements

• Appointed Jody Madden to head the ESG committee. Board comprised of 50% female directors.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic severely impacted revenue due to near-total shutdown of the leisure industry.
• High customer concentration risk.
• Staff retention risk (33% turnover in 2020).

Mitigation Strategies

• Swift cost-cutting measures (reduced administrative expenditure, four-day work week, workforce reduction).
• Raised $46.1m from shareholders.
• Refinanced debt facility.
• Focus on innovation to support customers (virtual queuing, online reservations, contactless food & beverage).

Supply Chain Management

Responsible Procurement

• Focuses on environmentally and socially responsible manufacturers for hardware.

Climate-Related Risks & Opportunities

Physical Risks

• Weather-related disruptions

Transition Risks

• Reduced air travel due to climate change agendas

Sustainable Products & Innovation

• Virtual queuing technology
• Online reservations
• Contactless food & beverage ordering

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Started to explore disclosure frameworks, expanded climate metrics, environmental risk management and decarbonisation strategy. Established first Climate Policy.
• Initiatives to reduce business travel frequency; use of video conferencing; review of business travel policy; exploration of carbon offset strategy.

Social Achievements

• Launched Wellness Programme and Diversity, Equity, and Inclusion Council.
• Achieved highest ever employee engagement score (2022) with 15% staff churn rate.
• Onboarded 162 new hires in 2022.
• Won the Tech Cares Award from Trust Radius (2022) for focus on Corporate Social Responsibility.
• Implemented DEI initiatives including optimised closed captioning and translation, created a DEI communication space, and used more inclusive language.

Governance Achievements

• Formalized a risk register in 2022.
• Continued review of appropriate governance around ESG matters and engaged professional advisors to assist with the formalisation of relevant Board policies.
• Regular Board performance reviews and implementation of improvement recommendations.

Climate Goals & Targets

Environmental Challenges

• Increased business travel emissions post-COVID.
• Need to further formalize DEI strategy with updated metrics and targets.

Mitigation Strategies

• Initiatives to reduce business travel frequency, use video conferencing, and explore carbon offsetting.
• Expanding DEI metrics to include wider gender and racial/ethnic group representation; partnering with the National Diversity Council; implementing a diversity-specific recruiting platform.

Supply Chain Management

Responsible Procurement

• Partnering with socially and environmentally responsible suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: QCA Code

Sustainable Products & Innovation

• Que Smart technology

Awards & Recognition

• Tech Cares Award from Trust Radius (2022)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity
• Governance

Environmental Achievements

• Reduced Scope 1 and Scope 2 emissions by 15 tCO2e on a like-for-like basis compared to 2022.
• Expanded Scope 3 emissions calculations to include key suppliers, homeworking, and hotel stays.

Social Achievements

• Achieved 7% employee turnover (2022: 15%), a significant improvement.
• Administered the eighth annual Employee Engagement Survey with 92% participation and a 4.2 overall average score.
• Implemented a Calm app subscription for all employees and their dependents, focusing on mental health and wellbeing.
• Launched accesso’s inaugural Leadership Development programme (GOLD).

Governance Achievements

• Established an ESG Committee in 2023 with responsibility for ESG policy implementation.
• Conducted the Group’s first climate-related assessment in line with TCFD recommendations.

Climate Goals & Targets

Environmental Challenges

• Increased emissions due to acquisitions and related travel activity.
• High concentration of revenue from particular customers.
• Seasonal business with revenue peaking in summer months.
• Currency risk due to revenue denominated in US dollars.
• Cybersecurity threats.
• Software system and digital technology failures.
• Climate change impacts on customer service availability and reliability.
• Transition to Net Zero resulting in increased regulation and carbon taxation.
• Business growth and related acquisition risks.

Mitigation Strategies

• Investing in a diverse customer base, including indoor venues and higher-altitude ski resorts.
• Working with customers to support business adaptation to climate change.
• Working with data center suppliers to monitor climate change mitigation and adaptation strategies.
• Having a robust Disaster Recovery plan.
• Monitoring inflation risk and including inflation clauses in long-term agreements.
• Updating the Group’s Business Travel Policy and engaging staff in an awareness campaign.
• Monitoring for new climate-related regulations.
• Establishing a Net Zero strategy and committing to Net Zero by 2050.
• Detailed planning and active participation from vendors to ensure effective acquisition integration.
• Due diligence and integration planning, including use of experts throughout the acquisition process.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Engaging key suppliers to report on upstream footprint (Scope 3: Category 1).

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events reducing customer service availability.
• Reduced ski resort seasons due to reduced snow.
• Supplier disruptions due to climate change.
• Operational disruptions due to climate events.
• Increased inflation reducing consumer spending.

Transition Risks

• Travel restrictions and increased travel costs.
• Increased regulation and carbon taxation.

Opportunities

• Increased customer service availability due to rising temperatures.
• Increased demand for virtual queuing in hot weather.
• Increased demand for low-carbon solutions.

Reporting Standards

Frameworks Used: TCFD, SECR, GHG Protocol

Certifications: ISO 14001

Third-party Assurance: Not disclosed

Sustainable Products & Innovation

• accesso Freedom (Restaurant and Retail platform)
• Qview (machine-learning-enabled queue management technology)

Awards & Recognition

• Qview won a Best New Product Brass Ring award at IAAPA.