Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Social
• Governance

Environmental Achievements

• Increased website performance, resulting in a reduction in carbon emissions of users
• 84% of employees work remotely
• Data Storage and Processors: Cloudflare (100% renewable) and Google Cloud (net zero)
• Reduces waste created by laptops by collecting, wiping and reusing old laptops for new starters
• Uses marketing materials from printers with a ISO 14001 environmental management accreditation

Social Achievements

• Kooth was accessible to over 16 million people and had 1.5 million user logins across our platforms. In the UK, the volume of people accessing our platform reduced pressure on the NHS, as well as children and adolescent mental health services (CAMHS)
• Expanding in the US addresses the shortage of mental health practitioners
• Diversity project shortlisted for the CHWA Collective Power Award
• Implemented a new HR system, which benefited employees and managers across the business
• Increased People team by 50% in 2022, including the introduction of a Chief People Officer, and has been prioritising employee wellbeing

Governance Achievements

• Signed up to the UN Global Compact
• Published first Modern Slavery Statement
• 33% female representation on the Board of Directors
• 97% of employees underwent HIPAA training

Climate Goals & Targets

Environmental Challenges

• Slight reduction in uptake among the population, from 1-in-33 in 2021 to 1-in-36 in 2022. This is a result of expanding our reach of Kooth to 19-25 year olds, who initially engage less than the 10-18 cohort
• Growing trend in the increased level of severity and safeguarding risk for individuals seeking support
• Slowdown in decision-making within the NHS due to reorganisation from Clinical Commissioning Groups (CCGs) to Integrated Care Systems (ICSs)

Mitigation Strategies

• Evolved clinical service strategy with an emphasis on responsive, safe, and person-centered elements of our clinical model
• Expanded safeguarding, clinical, and training teams
• Ensured each practitioner has access to external supervision
• Commissioned to ameliorate Accident & Emergency attendance by providing service to adults in need of urgent mental health support

Supply Chain Management

Responsible Procurement

• Using marketing materials from printers with ISO 14001 accreditation
• Using sustainable materials for promotional merchandise

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact, Sustainable Development Goals, Task Force on Climate-Related Financial Disclosures (TCFD)

Certifications: BACP accredited, Cyber Essentials

UN Sustainable Development Goals

• Goal 3: Ensure healthy lives and promote well-being for all at all ages

Kooth contributes directly to Goal 3 by providing accessible and effective mental health care.

Awards & Recognition

• Diversity project shortlisted for Culture Health Wellbeing Alliance (CHWA) Collective Power Award

Environmental Metrics

ESG Focus Areas

• Gender equality
• Economic growth and employment
• Resilient infrastructure and innovation
• Reduced inequality
• Climate change
• Healthy lives and wellbeing

Environmental Achievements

• Calculated baseline GHG emissions for the first time, utilizing FY 2022 as the baseline year. Data storage and processing uses Google Cloud (net zero) and Cloudflare (100% renewable).

Social Achievements

• Published first US Evidence Report.
• Grew global workforce by 27% (460 to 585). 73% of management is female.
• Focused on strengthening relationships with ethnic minority communities (e.g., Muslim community, new mothers) to create culturally relevant content.
• Launched Soluna in California, an app for youth designed by youth from diverse communities.

Governance Achievements

• 33% of the board is female.
• Awarded ISO 27001:2022 certification.
• Achieved SOC 2 Type II compliance.

Climate Goals & Targets

Environmental Challenges

• Short-term NHS funding pressures in the UK leading to increased churn and reduced net revenue retention.
• Competition for talent and wage expectations.

Mitigation Strategies

• Prioritizing contract retention and renewals in the UK.
• Investing in research studies to demonstrate impact and alleviate NHS pressures.
• Investing in policy and public affairs to champion digital mental healthcare.
• Delivering ongoing pilots of Integrated Digital Pathway (IDP) service.
• Bringing Soluna platform to the UK.
• Committed to being a leading employer that cares for its employees, by providing an optimum work environment.

Supply Chain Management

Responsible Procurement

• Not explicitly detailed, but mentions maintaining strong relationships with key software technology providers.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN Global Compact, Sustainable Development Goals, Task Force on Climate-Related Financial Disclosures (TCFD)

Certifications: ISO 27001:2022, SOC 2 Type II, DTAC Compliant, British Association of Counselling and Psychotherapy (BACP) accredited

UN Sustainable Development Goals

• SDG 3
• SDG 5
• SDG 8
• SDG 9
• SDG 10
• SDG 13

Kooth's initiatives contribute to these goals through providing accessible mental health support, promoting gender equality, fostering economic growth, building resilient infrastructure, reducing inequality, and taking action on climate change.

Sustainable Products & Innovation

• Soluna platform