Alorica Inc.
Climate Impact & Sustainability Data (2021-2022)
Reporting Period: 2021-2022
Environmental Metrics
ESG Focus Areas
- Environmental
- Social
- Governance
Environmental Achievements
- 10% reduction in Scope 2 emissions from purchased electricity (2021-2022)
- 40,000+ devices diverted from landfills through refurbishing and recycling centers in 2022
- Upgrading HVAC systems to more energy-efficient ones
- Implementing LED retrofits
- Obtaining the EPA’s Energy Star certifications
- Utilizing green, earth-friendly cleaning products certified by UL GREENGUARD under the Healthy High-Performance Cleaning (HHPC) program
- Reporting sustainability efforts through third-party organizations like Carbon Disclosure Project (CDP) and EcoVadis
Social Achievements
- $8.7M raised and 13,400+ grants awarded since 2015 by MLBA (Making Lives Better with Alorica)
- 150+ Real Talk sessions completed globally to address social issues
- Creation of Connection Clubs—Employee Resource Groups
- Global DEI program (Together for Inclusion, Diversity & Equity) with employee-led regional teams
- Alorica Academy global leadership development program
- Recognized as IAOP’s 2023 Impact Sourcing Company to Watch and Impact Sourcing Champion since 2020
- Participation in the Global Impact Sourcing Coalition (GISC) and service on IAOP’s Social Responsibility in Outsourcing chapter board
Governance Achievements
- Mandatory Global Code of Conduct for all employees and business partners
- Ongoing mandatory compliance trainings
- 24/7 Integrity Center reporting hotline
- ESG Steering & Functional Committees for oversight, commitment, and accountability
- Cross-collaboration model for global cyber protection program
- Business Continuity Plan (BCP) for every account
Climate Goals & Targets
Long-term Goals:
- By 2035: Reduce Scope 1 and 2 emissions by 15%
Medium-term Goals:
- By 2030: Reduce Scope 3 emissions by 25%
Short-term Goals:
- By 2028: Transition 100% of sites to LED lighting & energy-efficient HVAC systems
- By 2028: Expand Alorica’s Supplier Diversity program and increase diverse supplier base by 10%
Supply Chain Management
Responsible Procurement
- Supplier diversity program