Climate Change Data

Environmental Metrics

ESG Focus Areas

• Emissions
• Use of Resources
• The Environment and Natural Resources
• Employment
• Health and Safety
• Development and Training
• Labour Standards
• Supply Chain Management
• Product Responsibility
• Anti-corruption
• Community Investment

Environmental Achievements

• Implemented waste management principles of "Reduce, Reuse, Recycle and Replace"
• Adopted electricity saving measures to reduce indirect GHG emissions
• Launched different reduction initiatives to minimise the environmental impact from generating paper wastes at the office
• Installed filters to water taps to regulate water flow and implemented water-saving promotion
• Used green packaging materials that are recyclable, compostable/biodegradable, or sustainably manufactured

Social Achievements

• Provided free hand sanitizers and face masks to all staff during COVID-19 outbreak
• Increased the rate of disinfection of common areas in retail outlets and workspaces
• Provided hygiene training and protocols and personal protective equipment
• Collaborated with The Food Bank Singapore to provide boba drinks for healthcare workers
• Donated Happy! Ricebox meal packages to Buku Jalanan Chow Kit in Malaysia

Governance Achievements

• Implemented a whistleblowing system
• Established standardised procedures for dismissal
• Adopted a Board Diversity Policy
• Established a supplier management system to closely evaluate and monitor suppliers regularly

Climate Goals & Targets

Environmental Challenges

• COVID-19 outbreak and its potential health and safety impacts on employees and customers
• Managing environmental and social risks for its supply chain

Mitigation Strategies

• Activated business contingency plans, implemented remote working arrangements, ring-fenced retail team members, provided hygiene training and PPE, and pre-screened visitors
• Embedded environmental and social considerations in procurement process and supplier communication, and continued to monitor supply chain

Supply Chain Management

Responsible Procurement

• Internal standardised criteria for supplier selection; on-site inspection of suppliers’ facilities and production process; periodic evaluation of supplier performance; removal of suppliers who fail to meet quality criteria

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Environmental, Social and Governance Reporting Guide (Appendix 27 to the Rules Governing the Listing of Securities on the Stock Exchange of Hong Kong Limited)

Third-party Assurance: Roma Risk Advisory Limited

Environmental Metrics

ESG Focus Areas

• Emissions
• Waste Management
• Use of Resources
• Packaging Materials
• Environmental and Natural Resources
• Employment Practices
• Health and Safety
• Training and Development
• Labour Standard
• Supplier Management
• Product Responsibility
• Anti-Corruption Practices
• Community Investment

Environmental Achievements

• Zero reported breaches of relevant environmental laws and regulations in Singapore and Malaysia.
• Implemented energy saving measures reducing Scope 2 emissions to 631.08 tCO2e.

Social Achievements

• Zero COVID-19 infection cases among employees.
• Zero cases of work-related fatalities and lost days due to work injuries.
• Zero cases of employee retrenchment due to the economic impact of the COVID-19 pandemic.
• Launched a new customer service training program.

Governance Achievements

• Zero reported breaches of laws and regulations in Singapore and Malaysia.
• Zero cases of non-compliance with employment related laws and regulations.
• Zero cases of IP infringement.
• Zero legal cases regarding corrupt practices brought against the Group or its employees.
• Zero whistleblowing cases received by the Group’s Audit Committee.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impact on F&B industry.
• Managing food waste and non-reusable packaging waste.

Mitigation Strategies

• Collaborated with local delivery platforms, launched marketing initiatives, introduced new menus.
• Implemented "first-in-first-out" policy for food ingredients, "just-in-time" inventory management, waste oil recycling, and monitored food waste statistics.
• Adopted double-sided printing, encouraged use of recycled paper, used electronic communication, and reminded employees to print only necessary materials.

Supply Chain Management

Supplier Audits: Site visits to supplier’s facility and testing of sample products are carried out.

Responsible Procurement

• Stringent criteria for supplier selection (origin, nutritional value, freshness, safety).
• Environmental preferable products as criteria in supplier selection (e.g., biodegradable packaging).

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ESG Reporting Guide (Appendix 27 to the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited)

Environmental Metrics

ESG Focus Areas

• Emissions
• Waste Management
• Use of Resources
• Packaging Materials
• Environmental and Natural Resources
• Employment Practices
• Health and Safety
• Training and Development
• Labour Standard
• Supplier Management
• Product Responsibility
• Anti-Corruption Practices
• Community Investment

Environmental Achievements

• Implemented energy-saving measures (LED lights, energy-efficient appliances, responsible electricity and water usage) in F&B outlets.
• Reduced food waste through effective purchase planning and efficient ingredient utilization.
• Implemented paper waste reduction measures in office premises (double-sided printing, recycled paper).

Social Achievements

• Established Employee Handbook and Human Resources Policy governing employment practices.
• Conducted regular training programs for employees (induction, new menu, customer service, hygiene, quality control).
• Implemented COVID-19 safety management measures for employees and customers.
• Established procedures to handle workplace safety incidents.

Governance Achievements

• Established an independent and confidential whistleblowing system.
• Communicated Code of Conduct and Anti-Corruption policies to employees and directors.
• Board of Directors attended training on obligations and duties.

Climate Goals & Targets

Environmental Challenges

• Slight delivery delays from overseas suppliers due to the COVID-19 pandemic.
• Customer complaints regarding long waiting times, service attitude, inaccurate orders, and unsatisfactory food taste and quality.

Mitigation Strategies

• Worked with alternative local suppliers to mitigate supply chain disruptions.
• Established procedures for handling customer complaints, including communication with relevant departments and providing compensation.

Supply Chain Management

Responsible Procurement

• Stringent criteria for supplier selection (country of origin, freshness, taste, nutritional value, safety).
• Site visits to supplier production facilities.
• Sample testing of supplier products.
• Quality checks on each batch of delivered products.
• Regular review of supplier performance.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ESG Reporting Guide (Appendix 27 to the Rules Governing the Listing of Securities on the Stock Exchange of Hong Kong Limited)

Environmental Metrics

ESG Focus Areas

• Emissions
• Waste Management
• Use of Resources
• Packaging Materials
• Environmental and Natural Resources
• Employment Practices
• Health and Safety
• Training and Development
• Labour Standard
• Supplier Management
• Product Responsibility
• Anti-corruption Practices
• Community Investment

Environmental Achievements

• Reduced non-hazardous waste intensity by 3% compared to FY2022

Social Achievements

• Implemented comprehensive training programs and development initiatives pertaining to operational and occupational safety as well as customer services
• Maintained zero work-related fatalities for the past three years

Governance Achievements

• Complied with all mandatory disclosure requirements and all the provisions as set out in the CG Code
• Established a whistleblowing policy

Climate Goals & Targets

Environmental Challenges

• Rising manpower costs and manpower crunches
• Rising costs for food ingredients supplies and rental
• Decrease in revenue from self-operated outlets in Singapore due to increased dine-in options and competition
• Decrease in sales of goods to franchisees/licensees in Malaysia due to franchise closures and currency depreciation

Mitigation Strategies

• Acquired a central kitchen to increase menu offerings and explore new revenue streams
• Increased salaries and offered incentives to attract and retain talent
• Embarked on a rebranding journey to attract younger consumers
• Continued marketing efforts through influencers and social media

Supply Chain Management

Supplier Audits: 40 approved food suppliers

Responsible Procurement

• Stringent criteria for supplier selection (country of origin, freshness, taste, nutritional value, safety)
• Site visits to assess quality control processes
• Sample testing
• Regular supplier performance reviews

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: ESG Reporting Guide (Appendix C2 to the Rules Governing the Listing of Securities on the Stock Exchange of Hong Kong Limited)