Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate Change
• Environmental Protection

Environmental Achievements

• CO2e emissions reduced by 2.8% since 2014-15

Climate Goals & Targets

Environmental Challenges

• Reducing overall GHG emissions across sites

Mitigation Strategies

• Implemented measurable targets to reduce GHG emissions

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GHG Protocol Corporate Accounting and Reporting Standard

Third-party Assurance: Alphacello Ltd

Environmental Metrics

ESG Focus Areas

• Governance, Ethics & Compliance
• Workplace Practices
• Environment
• Sustainable Procurement
• Service Performance
• Charity & Community Support

Environmental Achievements

• Achieved EcoVadis Platinum rating in 2020 (top 1% of companies assessed)
• Reduced carbon emissions in data centers by 46% compared to the 2016 baseline
• Reduced single-use plastics by 86% compared to the 2018 baseline
• 99% of all locations are certified to the ISO 14001:2015 standard
• Joined the Science Based Targets initiative (SBTi)

Social Achievements

• Increased client Net Promoter Score by 28% from 2018 to 2019
• Secured USD 1.89 billion in new sales in 2019
• Launched a dedicated service line for Energy, Resources & Marine sector
• Implemented SAP SuccessFactors for improved HR processes
• Supported 47 charitable projects in 2020

Governance Achievements

• Continued to develop governance, compliance, and ethics programs
• Rolled out Code of Conduct compliance training to newly acquired markets
• Implemented new security solutions to protect key systems and information
• Achieved ISO 27001 and ISO 9001 certifications
• 88% of suppliers signed the Supplier Code of Conduct

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted the travel industry and business operations
• Uncertainty surrounding business travel in a post-COVID world
• Need to reduce environmental impact while returning to offices and business travel

Mitigation Strategies

• Transitioned to remote working and reduced business travel in 2020
• Developed Back to Travel guide for reimagining travel programs
• Enhanced business offerings with reports, insights, and tools
• Launched COVID-19 Information Hub for travelers
• Developed strategies for more sustainable ways of working

Supply Chain Management

Supplier Audits: 52 sustainability assessments by EcoVadis (2016-2019), 42% of direct suppliers assessed using specific sustainability criteria (2019), 193 requests for security risk assessments (2020)

Responsible Procurement

• Supplier Code of Conduct
• Sustainable procurement training for Global Procurement team
• Incorporation of supplier diversity and inclusion principles

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option, UN Global Compact, UN Sustainable Development Goals

Certifications: ISO 14001, ISO 45001, ISO 27001, ISO 9001

Third-party Assurance: Alphacello Ltd/LLC

UN Sustainable Development Goals

• SDG 13 – Climate Action

Initiatives to reduce carbon emissions, promote sustainable travel, and support local communities

Sustainable Products & Innovation

• TripSource mobile app for traveler engagement
• DecisionSource for tracking and reporting on key metrics
• SolutionSource Marketplace for sustainable third-party solutions

Awards & Recognition

• EcoVadis Platinum rating
• Best Corporate Social Responsibility Program, Business Travel Awards
• Winner in ‘Promotion of a Women-related Corporate Social Responsibility Project’, WINiT Awards
• Flexjobs 100 Top Companies with Remote Jobs
• Forbes’ Best Mid-sized Employers
• Comparably’s Best Company for Women, Diversity and Culture
• Investors in People Silver-level accreditation
• Travel Management Company of the Year
• Gold Stevie® Award winner for best travel app

Environmental Metrics

ESG Focus Areas

• Climate Change
• Diversity, Equity & Inclusion
• Wellbeing
• Social Impact

Environmental Achievements

• Reduced data center electricity consumption by 47% between 2016 and 2022.
• First TMC to have a science-based target validated by the SBTi to reduce absolute Scope 1 and 2 emissions by 35% between 2016 and 2030.

Social Achievements

• Supported 35 Making a Difference projects in 25 countries benefiting children in local communities.
• Launched a new global onboarding process.
• Refreshed Wellbeing at BCD platform with new resources.

Governance Achievements

• Maintained ISO 14001:2015 and ISO 45001 certifications across 100% of majority-owned operations.
• Launched a project to ensure compliance with the German Supply Chain Due Diligence Act (LkSG).

Climate Goals & Targets

Environmental Challenges

• Challenging macroeconomic environment marked by inflation, supply chain complications, and the ripple effect of the war in Ukraine.

Mitigation Strategies

• Taking these challenges as an opportunity to drive sustainable change.
• Developing a new Sustainability Framework.
• Advancing Advito’s Sustainable Collaboration™ Practice.

Supply Chain Management

Supplier Audits: 100% of top 30 suppliers (based on annual spend) assessed against Supplier Code of Conduct requirements.

Responsible Procurement

• Supplier Code of Conduct (89% of suppliers signed)
• Sustainable procurement training for 100% of global procurement staff
• Target for 30% of vendors (by spend) to have science-based targets by 2030.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards 2021, UN Global Compact, Sustainable Development Goals, Science Based Targets initiative (SBTi)

Certifications: ISO 14001:2015, ISO 45001:2018, ISO 20121 (BCD Meetings & Events in UK, USA, and Germany)

Third-party Assurance: Alphacello Ltd/LLC

UN Sustainable Development Goals

• Not disclosed

Sustainable Products & Innovation

• GATE4 Insights dashboard
• TripSource sustainability features
• Advito’s Sustainable Collaboration solution

Awards & Recognition

• EcoVadis Platinum rating (2022, 2021, 2020)
• Most Admired Travel Management Company (The Beat – 2022, 2021, 2020, 2019, 2018, 2017)
• Achievement in Sustainability – TMC Award Americas (BTN Business Travel Sustainability Awards – 2023)
• Women Impact Tech 100 List (2023, 2022)
• FlexJobs’ Top 100 Companies to Watch for Remote Jobs in 2023

Environmental Metrics

ESG Focus Areas

• Climate Change
• Sustainability

Environmental Achievements

• Delta Air Lines and BCD Travel signed the first-ever sustainable aviation fuel (SAF) agreement to address emissions from BCD employee travel.

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Insufficient supply of SAF to meet aviation's net-zero targets.
• High cost of SAF compared to fossil fuels.
• Need for significant investment and government support to bring alternative technologies (electric and hydrogen) to market.
• Potential conflicts with other demands for clean energy.
• Limited availability of sustainable feedstock for SAF production.

Mitigation Strategies

• Airlines are investing in SAF, exploring electric and hydrogen-powered flight, and implementing operational improvements to reduce emissions.
• Government subsidies and incentives are being considered to promote SAF and other sustainable aviation technologies.
• Airlines are collaborating with travel management companies to offer carbon offsetting programs.
• Airlines are exploring alternative travel options like rail.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Regulatory changes, market shifts, insufficient supply of sustainable energy

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Sustainable Aviation Fuel (SAF), electric and hydrogen-powered aircraft

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Sustainable Travel

Environmental Achievements

• Not disclosed

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Supply chain issues constraining the return of capacity at some carriers.
• High fuel and rising labor costs increasing pressure on airline profit margins.
• Economic outlook weighing on travel demand in a number of markets.
• Geopolitical developments impacting where airlines can fly and increasing flight times and airlines’ operating costs.
• Increased frequency of extreme weather events causing travel disruptions.
• Rising crime rates and social unrest due to the cost-of-living crisis and economic slowdown.
• Changes in rules governing travel due to the rapidly changing geopolitical landscape.
• Resurgence of diseases once considered under control due to vaccine hesitancy and strains on medical systems.
• Increased cybersecurity risks for travelers accessing corporate data and systems remotely.

Mitigation Strategies

• Airlines exercising capacity restraint and avoiding lossmaking services to limit price retreats.
• Airlines slowing capacity growth to protect pricing power.
• Airlines using sophisticated revenue management systems to manage inventory and pricing.
• Airlines using new aircraft deliveries to replace older, less efficient equipment, lowering costs and environmental impact.
• Companies closely re-examining their travel policies and travelers' booking behaviors to reduce travel program costs.
• Travel managers monitoring geopolitical situations and legislative changes impacting travelers.
• Travel managers staying abreast of health risks and potential renewed restrictions.
• Companies implementing robust protective measures to safeguard sensitive information during travel.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable procurement practices encouraged by GBTA.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Floods
• Wildfires
• Extreme heat

Transition Risks

• More regulation, more reporting, more data
• Backlash against greenwashing

Opportunities

• Sustainable aviation fuel (SAF)

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed