Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer Service
• Community Involvement
• Employee Well-being
• Innovation
• Environmental Sustainability

Environmental Achievements

• Reduced CO2 emissions by 792K lbs
• Saved 15M gallons of water
• Saved 2,734 cubic yards of landfill space
• Planted 9,180 trees
• Saved 1.2M KWH of electricity

Social Achievements

• Launched Guardian Direct platform to provide access to benefits for uninsured individuals
• Partnered with Children's Health Fund and Dental Lifeline to provide dental services to the underserved
• Employees volunteered over 12,000 hours and donated $2 million to over 1,500 charities
• 92% of employees reported being proud to work for Guardian
• Awarded 47 volunteer grants, totaling $30,500
• Donated $128,850 for disaster relief
• Guardian volunteers assembled 30,000 healthy meals for those in need

Governance Achievements

• Migrated over 200 applications to the cloud in 12 months, reducing data center space by 80%
• Improved technology infrastructure for faster innovation, secure operations, and enhanced customer service
• Oversaw a major overhaul in Guardian’s tech infrastructure implementing a cloud-first digital strategy
• Launched a digital platform, guardiandirect.com

Climate Goals & Targets

Environmental Challenges

• Unexpected natural disasters (hurricanes)
• Maintaining a high standard of customer service in a rapidly evolving environment
• Keeping up with the latest technology and training employees effectively

Mitigation Strategies

• Developed systems to quickly identify and assist customers affected by Hurricane Florence
• Invested in technology infrastructure and employee training to improve efficiency and customer experience
• Partnered with Amazon Web Services (AWS) and General Assembly for technology and employee upskilling

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Hurricanes

Awards & Recognition

• J.D. Power Certified Contact Center ProgramSM recognition

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced purchased electrical energy consumption per square foot by 50 percent since 2019
• Reduced GHG emissions by 1,614 metric tons by transitioning 4,429 colleagues to remote work
• Diverted about 90 percent of waste from landfills during sustainable office decommissioning in 2022
• Saved approximately 6,684 trees, 5.6 million gallons of water, and more than 600,000 pounds of carbon through managed print efforts

Social Achievements

• Launched inaugural J.E.D.I. program with 150 graduates in 2021, planning 1000 more in 2022
• Launched Men’s Allyship/Gender Partnership series for Guardian executives
• Made a $1 million grant to Team Rubicon for COVID-19 vaccine distribution, resulting in 1.6 million vaccinations
• Reviewed human resources colleague engagement processes to ensure consistency, accountability, and disclosures
• Launched a new Career Framework in 2021 to support colleague growth and advancement

Governance Achievements

• Launched executive-level ESG Council to establish a roadmap for ESG-related activities
• Completed first materiality assessment to identify ESG priority topics
• Revised Supplier Code of Conduct in early 2022 and incorporated diversity and ESG questions into RFP and vendor evaluation processes

Climate Goals & Targets

Environmental Challenges

• Assessing Scope 3 emissions
• Improving ESG data collection and reporting capabilities to understand climate risk's impact on investments, products, services, and operational resiliency
• Increasing diversity at all levels

Mitigation Strategies

• Expanding GHG database to track emissions across portfolio
• Evaluating and upgrading ESG data collection and reporting capabilities
• Setting diversity targets across key parts of the business and implementing J.E.D.I. initiatives

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Revised Supplier Code of Conduct
• Incorporating diversity and ESG questions into RFP and vendor evaluation processes

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Value Reporting Foundation’s Sustainability Accounting Standards Board framework

Certifications: LEED Gold certification for 40% of facilities

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• 2021 Best Place to Work for LGBTQ+ Equality (sixth consecutive year)
• India’s Best Workplaces for Women 2021 Top 100 list, Great Places to Work