Climate Change Data

Environmental Metrics

ESG Focus Areas

• Customer Transparency
• Product Stewardship
• Employee Relations
• Community Investment
• Climate Change and Energy Use
• Ethical Supply Chain

Environmental Achievements

• Completed carbon footprint assessment to measure greenhouse gas (GHG) emissions and to identify reduction opportunities
• Completed paper footprint assessment to set baseline of paper consumption and to find ways to reduce usage
• Approximately 378,236 lbs of Rogers IT equipment was diverted from landfills
• 138,562 used cell phones recovered through our Phones for Food program
• Increased the number of customers using online billing by 39% to 1.43 million customers, helping to reduce paper and saving thousands of trees

Social Achievements

• Launched the Rogers Customer Commitment, a new Ombudsman Office and a social media team
• Achieved best-in-class score in our annual Employee Engagement Survey (74%)
• Invested $1.7 billion in employee compensation and benefits
• Launched “bwell”, a comprehensive wellness resource for employees and their families
• Established a formal Rogers Women’s Network
• Contributed $56.7 million (cash and in-kind support) to more than 1,000 charities and not-for-profit groups across Canada
• Employees donated $1.36 million to United Way and other Canadian charities

Governance Achievements

• Engaged Canadian Business for Social Responsibility to evaluate our CSR strengths and areas for improvement
• Updated and relaunched the Rogers Business Conduct Policy
• All Rogers’ employees must review, understand and fully comply with this policy, as well as complete annual online training to refresh their knowledge.

Climate Goals & Targets

Environmental Challenges

• The CRTC released a decision in July 2009 stating new regulatory requirements for accessibility of communications products and services
• Weak economic climate led to increased requests for funding from charitable sector
• There was a decrease in the number of phones recycled by customers through our Phones for Food program
• Although we can report and measure waste diversion rates for our larger owned facilities, measuring Rogers’ overall waste diversion continues to prove challenging due to our number of leased properties and the lack of waste diversion programs in some smaller communities where we do business
• Rogers went through a corporate restructuring which resulted in layoffs to 3% of our workforce
• We continued to experience an under-representation of women in management-level positions
• In December 2008 our CEO and founder, Ted Rogers, passed away
• Given the sheer number and diversity of our suppliers, we want to ensure that all of them understand and recognize Rogers’ values and codes of conduct

Mitigation Strategies

• Rogers has assembled an internal accessibility working group to ensure our products are accessible and meeting the needs of our customers
• We focused our energies on key charitable needs and supporting them well
• We will strengthen promotion and create more consumer awareness of the program in 2010
• We continue to work with our property managers and landlords to ensure that we are properly recycling materials and implementing programs to capture waste diversion rates, with a goal to have a national overall waste diversion number within three years
• We made it a top priority to be transparent and supportive through the process, openly discussing our plans, timelines and the impacts.
• We consulted with staff and engaged Knightsbridge Human Capital Solutions Inc. to help us create a framework and plan for launching a formal Rogers Women’s Network
• We provided employees with an opportunity to express their grief through an employee memorial service held in Toronto and broadcast online to our offices nationally, as well as through a website where employees could write their thoughts and memories
• We kept employees up-to-date with the search for a new CEO through our internal communications channels.
• We ensured that the Supplier Code of Conduct was included in all of our major supplier agreements. Rogers employees also paid site visits to our major suppliers

Supply Chain Management

Responsible Procurement

• All suppliers and partners who want to do business with us must demonstrate that they are operating in an environmentally responsible manner

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G-3

Sustainable Products & Innovation

• MOTO W233 Renew phone

Awards & Recognition

• Information and Communication Technology Award from the Brampton Board of Trade
• Innovator of the Year by verint Systems Inc.
• four CTAM (Cable & Telecommunications Association for Marketing) Mark Awards
• OMNI Television received Best Television Editorial or Opinion Piece and Best Television News or Feature Awards at the 31st Annual (2009) Canadian Ethnic Media Association (CEMA) Awards
• Named one of Greater Toronto’s Top Employers by MediaCorp Canada
• Our Vice President of Partnerships, Nyla Ahmad, was named Canadian Women in Communications Leadership Excellence Award Winner
• Our National Vice President of OMNI Television, Madeline Ziniak, was awarded the Order of Canada

Environmental Metrics

ESG Focus Areas

• Community Investment
• Environmental Responsibility
• Ethical Supply Chain

Environmental Achievements

• Reduced environmental impacts and ensured regulatory compliance
• Measured carbon footprint and undertook initiatives to reduce greenhouse emissions

Social Achievements

• Launched Rogers Youth Fund to support Canadian youth and education
• Launched Rogers’ new Employee Volunteer Program
• Rogers TV cable stations produced thousands of hours of local programming involving over 29,000 community groups

Governance Achievements

• Strong commitment to sound corporate governance
• Continually reviews governance practices and benchmarks them against acknowledged leaders and evolving legislation
• Detailed information on governance structures and practices easily available on website

Climate Goals & Targets

Environmental Challenges

• Increased competition in the Canadian communications industry
• Economic softness and shifting trends in advertiser spending
• Heightened competitive intensity in the Canadian wireless market
• Increased competition from alternative broadcasting distribution undertakings
• Growth of Internet Protocol-Based Services
• Increased availability of online and wireless access to Cable TV content
• Increased competition from non-facilities-based Internet Service Providers
• Planned decline in legacy services business at RBS
• Weakening of advertising revenue in certain markets

Mitigation Strategies

• Implemented cost containment initiatives to capture operating efficiencies
• Focused on growing areas of the business, including wireless data revenue and smartphone penetration
• Continued to focus on innovation to meet changing customer needs
• Made significant investments to maintain network leadership
• Implemented cost management and productivity improvement initiatives
• Strategic initiatives to improve cost structure and productivity
• Shift to higher margin next-generation IP services at RBS
• Further investments in first-class content offerings at Media

Supply Chain Management

Responsible Procurement

• Continually works with partners to ensure adherence to sound sourcing, production and recycling standards
• Strong expectations of corporate social responsibility throughout supply chain, including compliance with the Rogers Supplier Code of Conduct

Climate-Related Risks & Opportunities

Awards & Recognition

• Best Investor Relations by a Technology or Telecommunications Company at the 2013 Investor Relations Magazine Canada Awards

Environmental Metrics

ESG Focus Areas

• Good Governance
• Customer Experience
• Employee Experience
• Environmental Responsibility
• Community Investment
• Economy & Society

Environmental Achievements

• 55% of customers received electronic bills (up from 42.6% in 2012)
• 63% of waste diverted from landfill (up from 53% in 2012)
• 10% reduction in total paper use

Social Achievements

• Improved overall customer satisfaction scores
• Reduced wireless monthly postpaid churn rates
• Employee engagement scores above the North American average
• 10% improvement in employee voluntary turnover
• $73.4 million donated to communities (3.24% of pre-tax profits)

Governance Achievements

• 97.86% of employees trained on Rogers Business Conduct Guidelines
• Increased number of independently assured KPIs to 25 from 20 in 2012

Climate Goals & Targets

Environmental Challenges

• Unprecedented service outage in October 2013
• Significant drop in devices collected for recycling and reuse in 2013 compared to 2012
• Increased energy use due to business growth and colder-than-normal winter
• Challenges recruiting youth for Rogers Raising the Grade program
• Challenges accurately tracking volunteer hours in Rogers Employee Volunteer Program
• Initial challenges signing up residents for Connected for Success program
• Implementing a system to track supplier acceptance of Rogers Supplier Code of Conduct

Mitigation Strategies

• Software fix implemented to prevent future outages, proactive customer credits
• Launched Rogers Trade-Up program to incentivize device returns
• Implemented company-wide energy efficiency initiatives, developed internal targets
• Circulated information materials, met with school officials to increase awareness
• Improved online volunteer portal, increased communication
• Hired community animators, distributed materials in multiple languages
• Upgrading financial system to track Supplier Code of Conduct acceptance

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Electronic invoicing and purchase orders
• Responsible paper sourcing

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Increased energy costs from new regulations

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI G3

Third-party Assurance: KPMG LLP

Sustainable Products & Innovation

• Next Issue Canada
• Rogers Smart Home Monitoring

Awards & Recognition

• 2013 Gold Stevie International Business Award for Customer Service Department of the Year
• 2013 Gold Stevie International Business Award for Innovation in Sales
• CivicAction’s 2013 Greatest Energy Reduction & Team Excellence awards
• Canada’s Greenest Employers
• Canada’s Best Diversity Employers
• Rogers Best Canadian Film Award
• Rogers Writers’ Trust Fiction Prize
• Employer Champion Award (Rogers TV London)

Environmental Metrics

ESG Focus Areas

• Good governance
• Customer experience
• Employee experience
• Environmental responsibility
• Community investment
• Economy and society

Environmental Achievements

• Established corporate environmental targets to reduce greenhouse gas emissions by 25% and energy consumption by 10% from 2011 levels by 2025
• Expanded Get-up and Get Green program by providing centralized garbage receptacles and eliminating garbage bins at employees’ work stations at some of our larger office buildings to reduce office waste

Social Achievements

• Recognized as one of Canada’s top employers for the second straight year
• Named one of Canada’s ‘Top Employers for Young People’, for a fifth consecutive year
• Rogers provided over $70 million in cash and in-kind donations to support various organizations and causes
• Reduced annual customer complaints by more than 30% from the previous year

Governance Achievements

• Rogers Communications’ Board of Directors is strongly committed to sound corporate governance and continually reviews its governance practices and benchmarks them against acknowledged leaders and evolving legislation

Climate Goals & Targets

Environmental Challenges

• Customer service needed improvement
• Processes and procedures were unnecessarily complicated
• Lacked a clear vision and accountabilities were often missing
• Go-to-market discipline was wanting
• Product differentiation was not compelling
• Brand identities and advertising weren’t as clear and effective
• Employee training and tools needed to be enhanced
• Intense competition in all segments
• Economic conditions
• Regulatory changes
• Technological change
• Increased programming costs
• Migrating from conventional media to digital media
• Maintaining market position in radio, television or magazine readership

Mitigation Strategies

• Unveiled Rogers 3.0, a multi-year, seven-point plan to improve customer experience, reaccelerate growth and better capitalize on opportunities for growth and innovation
• Completed a structural reorganization under the Rogers 3.0 plan to enhance service, accountability and agility
• Hired executive leaders with significant experience to fill key senior management roles
• Acquired two 12 MHz contiguous blocks of 700 MHz wireless “beachfront” spectrum
• Deployed Rogers’ 2014-2015 NHL national broadcast schedule
• Launched new products and services such as shomi and Roam Like Home
• Partnered with VICE Media

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Awards & Recognition

• One of Canada’s top employers
• One of Canada’s Best Diversity Employers
• Top Employer for Young People
• One of Greater Toronto’s Top Employers
• Achievers 50 Most Engaged Workplaces in North America
• Excellence Canada’s Healthy Workplace
• Vicinity awarded Product of the Year

Environmental Metrics

ESG Focus Areas

• Good governance
• Customer experience
• Employee experience
• Environmental responsibility
• Community investment
• Economy and society

Environmental Achievements

• Received a B grade from the 2016 Carbon Disclosure Project submission, ahead of industry and Canadian average.
• Continued investment in lighting upgrades, temperature adjustments and equipment run times to reduce energy consumption.
• Implemented waste reduction programs, including the Get Up & Get Green internal waste program.

Social Achievements

• Expanded Connected for Success program, offering affordable broadband Internet to over 150,000 low-income Canadians.
• Joined the Joint Audit Cooperation (JAC) to ensure suppliers adhere to ethical and sustainable practices.
• Employee engagement score rose by two points to 78%.
• Named one of Canada’s Top 100 Employers for the fourth consecutive year.
• Named one of Canada’s Best Diversity Employers for 2016.
• Named one of Canada’s Greenest Employers for 2016.
• Named one of the 50 Best Corporate Citizens in Canada by Corporate Knights in June 2016.
• Launched an intensive leadership program for more than 160 executives.
• Expanded national onboarding program to include 1,400 call centre employees.

Governance Achievements

• Strong commitment to sound corporate governance, continually reviewing practices and benchmarking against leaders.
• Separation of CEO and Chairman roles (except for interim period).

Climate Goals & Targets

Environmental Challenges

• Intense competition in all segments.
• Changes in government regulation.
• Technological changes.
• Cybersecurity risks.
• Network failures.
• Dependence on information technology systems.
• Unauthorized access to digital boxes or internet modems.
• Reliance on third-party service providers.
• Increasing programming costs.
• Decline of pay television subscribers in Canada.
• Migrating from conventional to digital media.
• Capital commitments, liquidity, debt, and interest payments.
• Litigation risks.

Mitigation Strategies

• Investing in network infrastructure and innovation.
• Improving customer service and self-serve options.
• Implementing information and cybersecurity programs.
• Business continuity and disaster recovery plans.
• Encryption technology to protect signals and control access.
• Outsourcing and managed service arrangements with third parties.
• Shifting focus towards digital market.
• Managing capital structure and maturities.
• Insurance coverage against certain damages.

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Awards & Recognition

• Canada’s Top 100 Employers
• Canada’s Best Diversity Employers
• Canada’s Top Employers for Young People
• Greater Toronto’s Top Employers
• Canada’s Greenest Employers
• 50 Best Corporate Citizens in Canada

Environmental Metrics

ESG Focus Areas

• People
• Customers
• Communities
• Environment
• Governance

Environmental Achievements

• Reduced total greenhouse gas emissions by 7%
• Reduced water consumption by 8%
• Diverted 3,550 tonnes of materials from landfill through reuse, recycling or donations to local charities
• Toronto Blue Jays and Rogers Centre received MLB ‘Green Glove’ Award for the highest waste diversion rate in the American League East
• Received a BOMA BEST silver and gold award for our 1 Mount Pleasant Road and 333 Bloor Street East buildings, respectively, in Toronto

Social Achievements

• Achieved 85% company-wide engagement score - 5 points above North American best-in-class
• Invested more than $40 million in employee programs
• Recognized with 10 employment awards including one of Canada’s Most Admired Corporate Cultures, one of Canada’s top 100 Employers, and one of Canada’s Best Diversity Employers
• Recognized by the 2019 Bloomberg Gender- Equality Index for transparency in gender reporting
• Donated more than $60 million in cash and in-kind community investments to charities and non-profit organizations
• 4,259 employees volunteered 24,523 hours through our Employee Volunteer Program
• Supported 1,250 charities through annual employee giving program

Governance Achievements

• 96% of employees completed Business Conduct Policy training
• Half of the directors were independent as of December 31, 2019

Climate Goals & Targets

Environmental Challenges

• Increasing energy use due to network growth
• Maintaining GHG emission reduction targets in the face of network expansion
• Slight increase in voluntary employee turnover

Mitigation Strategies

• Implementing energy reduction measures and demand management strategies
• LED lighting retrofits, EV charging stations, Free Air Cooling (FAC) at cell sites
• Reviewing energy reduction targets to account for business growth
• Investing in employee development programs to improve retention

Supply Chain Management

Supplier Audits: 6 onsite audits in 2019, 124 audits through Joint Audit Cooperation

Responsible Procurement

• Supplier Code of Conduct
• Ethical Procurement Practices (EPP) Framework

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Certifications: ISO 14001

Third-party Assurance: Chartered Professional Accountants, Licensed Public Accountants

Awards & Recognition

• MLB ‘Green Glove’ Award
• BOMA BEST Silver and Gold awards

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced total GHG emissions by 22% from 2019
• Achieved 25% reduction target for Scope 1 and Scope 2 emissions five years ahead of schedule
• Reduced energy use by 41% relative to network traffic from 2019
• Waste diversion rate increased to 68%

Social Achievements

• Donated over $75 million in cash and in-kind community investments
• Achieved an 87% company-wide employee engagement score
• Volunteered 51,500 hours through Employee Volunteer Program
• Rogers 5G network brought connectivity to over 640 communities

Governance Achievements

• Launched an updated five-year Inclusion and Diversity Strategy
• Formed the Black Leadership Council
• Joined the BlackNorth Initiative

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to COVID-19
• Increased demand for faster internet speeds
• Managing climate change impacts

Mitigation Strategies

• Implemented robust data privacy governance framework
• Invested $1,100 million in capital expenditures to build network capacity
• Achieved GHG emission reduction targets ahead of schedule

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Ethical Procurement Practices assessment

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather disturbances

Transition Risks

• Evolving regulations
• Market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UN SDGs

Certifications: ISO 14001 (implied)

Third-party Assurance: KPMG

UN Sustainable Development Goals

• Goal 4
• Goal 5
• Goal 8
• Goal 9
• Goal 10
• Goal 13

Awards & Recognition

• Canada’s Fastest Internet by Ookla
• Most Consistent National Wireless and Broadband Internet Provider in Canada by Ookla
• Best in Test by umlaut
• Canada’s Most Admired Corporate Cultures
• Canada’s Top 100 Employers
• Canada’s Best Diversity Employers
• Major League Baseball Green Glove Award

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Social Achievements

• Donated chatr SIM cards and one-month prepaid plans to help provide immediate emergency connectivity to Ukrainians arriving at various Canadian airports

Governance Achievements

• Published our 2021 ESG Report and related disclosures; our disclosure aligns to Global Reporting Initiative (GRI) core reporting requirements, Sustainability Accounting Standards Board (SASB) standards, Task Force on Climate-Related Financial Disclosures (TCFD), and the United Nations Sustainable Development Goals (UN SDGs).

Climate Goals & Targets

Environmental Challenges

• Network outage across both wireless and wireline services following a maintenance update in our core network that caused some of our routers to malfunction

Mitigation Strategies

• Disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels. We will strengthen the resilience of our network and continue to make significant investments in our networks to strengthen our technology systems, increase network stability for our customers, and enhance our testing.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, SASB, TCFD, UN SDGs

Environmental Metrics

ESG Focus Areas

• Climate change mitigation and adaptation
• Product end-of-life management

Environmental Achievements

• Reduced market-based Scope 1 and 2 GHG emissions by 33% compared to 2019.
• Reduced total Scope 1 and 2 market-based GHG emissions intensity (tCO2e/PB of network traffic) by 70% compared to 2019.
• Reduced Scope 3 emissions by 52% compared to 2019.
• Diverted almost 15,482 tonnes of waste from landfills in 2023 (75.6% diversion rate).

Social Achievements

• Not disclosed

Governance Achievements

• Established a new ESG Operating Group composed of senior leaders.
• Engaged the ESG Committee of the Board on climate change and renewable energy strategy.
• Maintained a Climate Change Steering Committee at the executive level.

Climate Goals & Targets

Environmental Challenges

• Emerging carbon pricing, regulations, and shifts in energy supply and demand.
• Market expectations for low-carbon technologies.
• Increased public awareness of climate risks.
• Increased severity and frequency of extreme weather events.
• Increased precipitation and temperatures.

Mitigation Strategies

• Building retrofits (LED lighting, cooling optimization, real estate consolidation).
• Vehicle fleet replacement with lower emission vehicles.
• Switch to low-emitting fuels.
• Supply chain engagement for energy efficiency improvements.
• 5G network upgrades.
• Investment in IoT technology for energy efficiency.
• Network consolidation.
• Decommissioning equipment.
• Energy-saving software deployment.
• Enhanced climate transparency through reporting.
• Communication with investors and ESG rating organizations.
• Business continuity plans.
• Investment in asset cooling capabilities.
• Environmentally responsible design specifications for towers and sites.

Supply Chain Management

Supplier Audits: EPP Survey

Responsible Procurement

• Ethical Procurement Practices (EPP) Survey

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (storms, wildfires, floods)
• Increased precipitation and temperatures

Transition Risks

• Carbon pricing
• Regulations
• Energy supply and demand shifts
• Market expectations for low-carbon technologies

Opportunities

• Resource efficiency
• Low-carbon products and services
• New markets

Reporting Standards

Frameworks Used: TCFD, IFRS S2

Certifications: Null

Third-party Assurance: Third-party assurance mentioned, details in 2023 Sustainability and Social Impact Report

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• 5G network
• IoT technology
• Rogers Unison phone systems
• Smart Home Monitoring
• Cloud and co-location services

Awards & Recognition

• Not disclosed