OppFi Inc.
Climate Impact & Sustainability Data (2020)
Reporting Period: 2020
Environmental Metrics
ESG Focus Areas
- Facilitate access to the best available credit
- Build consumer financial health and support financial education
- Deliver exceptional customer service aligned to satisfaction benchmarks and fair standards
Social Achievements
- Helped 280,516 customers gain access to credit, representing over $483M in total net originations.
- Provided 100K+ referrals to free financial health resources through partnerships.
- Reported the payment histories of 424,149 customers to all three major credit bureaus.
- Maintained an A+ rating from the Better Business Bureau.
- Maintained a market-leading Net Promoter Score of 85.
- Received an average rating of 4.8/5.0 from over 14,000 online customer reviews.
- Over 1M user visits to OppU, a free online financial education hub.
Environmental Challenges
- COVID-19 pandemic impacting customers' financial situations.
Mitigation Strategies
- Launched three new partnerships (Steady, BillShark, Experian Boost) to address customer needs.
- Launched OppFi customer relief programs (skip payment programs, free financial health resources).
- Actively checked the market to find consumers better-priced products through the OppFi TurnUp Program.