Climate Change Data

Environmental Metrics

ESG Focus Areas

• Sustainability
• Customer Vulnerability
• Diversity, Equity and Inclusion
• Innovation
• Storm Response

Environmental Achievements

• Improved storm response capabilities, demonstrated through exercises observed by the CEG.
• Progress in establishing a separate DSO unit.

Social Achievements

• Developed a new approach to embedding stakeholders’ priorities into its work through the Business Plan Engagement Group (BPEG).
• Steady progress on delivering the company’s DEI plan.
• Restated targets for Priority Service Membership (PSM) reach in line with other DNOs.

Governance Achievements

• Revised Terms of Reference to reflect the CEG's new role in scrutinizing ED2 plan delivery.
• Open process underway to appoint a new independent Chair for the CEG.

Climate Goals & Targets

Environmental Challenges

• Limited progress in procuring flexibility for the DSO.
• Delays in implementing the company’s digitalisation programme.
• Delays in developing and publishing a sustainability strategy.
• Delays in the Boston Spa Energy Efficiency project.
• Concerns about the company’s service to connections customers and grid congestion.
• Impact of the cost of living crisis on vulnerable customers.

Mitigation Strategies

• Planning to follow up on DSO flexibility procurement with the company.
• Close working between IS experts and business leads to implement digitalisation plans.
• Providing detailed feedback on the sustainability strategy.
• Addressing customer feedback on the self-service analytics toolkit for connections customers.
• Active engagement in industry fora to address grid congestion.
• Developing its approach to partnership working to support vulnerable customers.

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Environmental Metrics

ESG Focus Areas

• Energy Futures
• Resilience
• Meeting Customers’ Needs
• Our People Our Communities
• Innovation
• Data and Digitisation
• Storm Resilience
• Vulnerable Customers
• Flexibility First
• Net Zero

Environmental Achievements

• Publication of NPg’s sustainability strategy
• Establishment of the Energy Systems directorate

Social Achievements

• Extensive Customer engagement, particularly in relation to the establishment of the DSO function
• Improvements in both NPg’s storm preparedness and response
• Refresh of the Citizens Panel and the introduction of NPg’s “Power of 10” campaign
• Roll out of “Customer First” Training across all departments

Governance Achievements

• Transition from CEG to ISG
• Establishment of the DSO Review Panel (DRP)
• Establishment of the Business Plan Engagement Group (BPEG)

Climate Goals & Targets

Environmental Challenges

• Resource gaps leading to delays in progression of some areas, particularly the embedding of innovation
• Connection queues
• Sustaining high standards across all areas of Customer Service
• Implementing significant change to business processes
• Mobilizing the new permanent Leadership Team in the area of people
• Vacancy in the Head of Innovation post

Mitigation Strategies

• BPEG process to help provide oversight of business plan delivery
• Rolling out flexible connections
• “BPEG reset” activity to consolidate learnings and reaffirm a singular approach
• Piloting a new framework for ensuring community buy-in
• Recruitment to bolster capacity

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

• Storms
• Flooding