Climate Change Data

Environmental Metrics

ESG Focus Areas

• Financial Inclusion
• Sustainable Livelihoods
• Environmental Responsibility
• Governance
• Employee Well-being

Environmental Achievements

• Reduced paper consumption to approximately 1451.17 tonnes.
• Installed 20 solar-powered ATMs.
• Achieved 82% of all customer-initiated retail transactions through direct banking channels.
• More than 66 lakh retail customers subscribed for e-statements.

Social Achievements

• Sustainable Livelihood Initiative (SLI) reached over 2.5 million families.
• Largest single-day blood donation drive globally (61,902 participants).
• Opened 341 new branches (230 in unbanked locations).
• Brought over 9.5 million households into the banking fold.

Governance Achievements

• Established Sustainability as a fifth core value.
• Strong and independent Board with six independent directors and one woman director.
• No significant cases of non-compliance with regulations.

Climate Goals & Targets

Environmental Challenges

• Economic slowdown impacting customer disposable income.
• Climate change risks affecting agricultural lending (10-15% portfolio delay).
• Regulatory changes potentially restricting funding to non-green projects.
• Reputational risk associated with not adopting environment-friendly measures.

Mitigation Strategies

• Structured EMI options for farmers.
• Enhanced screening mechanism for project finance.
• Business Contingency group for disaster preparedness.
• Technology-driven products and services for customers.

Supply Chain Management

Responsible Procurement

• Preference for local suppliers in infrastructure operations.
• Vendor contracts banning child labor (since 2011).

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather affecting agricultural lending.

Transition Risks

• Regulatory changes restricting funding to non-green projects.

Opportunities

• Growth in renewable energy market.
• Development of customized products for customers.

Reporting Standards

Frameworks Used: GRI G3.1 Guidelines

Third-party Assurance: DNV Business Assurance India Pvt. Ltd (Type 1 Moderate as per AA1000AS (2008))

Sustainable Products & Innovation

• Solar-powered ATMs
• Kisan Gold Card

Awards & Recognition

• Best Bank in India (Global Finance)
• Banker of the Year (Business Standard)
• Guinness World Record for blood donation drive.

Environmental Metrics

ESG Focus Areas

• Digital banking's impact on sustainability
• Financial inclusion
• Community development
• Environmental conservation
• Employee well-being

Environmental Achievements

• Reduced combined Scope 1 and Scope 2 emissions by 8.77% to 5.44 MT CO2e per FTE.
• Installed solar powered UPS for ATMs in 51 locations.
• Reduced energy consumption per employee from 30.94 GJ to 26.04 GJ.

Social Achievements

• Reached 3.92 million households through Sustainable Livelihood Initiative.
• Provided capacity building and training to 0.3 million entrepreneurs.
• Reached 27,000 students through education projects.
• Achieved 100% target household coverage under PMJDY.
• Launched 'Go Digital- Bank Aapki Muthhi Mein' campaign.

Governance Achievements

• Corporate governance framework compliant with Companies Act 2013, SEBI regulations, and NYSE standards.
• Established a Board-level CSR committee.
• Implemented robust internal controls and audit systems.

Climate Goals & Targets

Environmental Challenges

• Climate change risks affecting agriculture and loan repayment cycles.
• Potential impact on oil and power sector portfolio due to emission restrictions.
• Adverse socio-economic conditions impacting business.
• Less stakeholder participation affecting sustainability targets.

Mitigation Strategies

• Supporting farming customers with awareness and financial solutions.
• Screening mechanism for evaluating project social and environmental impact.
• Business Continuity Group assessing risks and mitigating effects.
• Actively engaging with stakeholders to seek feedback.

Supply Chain Management

Responsible Procurement

• Compliance with legal requirements (child labor, bonded labor, environmental norms).

Climate-Related Risks & Opportunities

Physical Risks

• Extreme drought, floods affecting agriculture

Transition Risks

• Restrictions on greenhouse gas emissions affecting oil and power sector portfolio

Opportunities

• Development of financial instruments to positively affect vehicular sales market
• Growth in renewable energy projects

Reporting Standards

Frameworks Used: GRI G4 Comprehensive, Financial Sector Supplement

Third-party Assurance: DNV-GL Business Assurance India Pvt. Ltd

Sustainable Products & Innovation

• Digital banking solutions reducing environmental impact
• Milk-to-Money ATMs
• Braille ATM

Awards & Recognition

• Featured on CDP's India Climate Disclosure Leadership Index (CDLI)

Environmental Metrics

ESG Focus Areas

• Ethical Governance
• Stakeholder Engagement
• Environmental Responsibility
• Social Responsibility
• Community Development
• Sustainable Livelihoods

Environmental Achievements

• Reduced carbon footprint through digital banking initiatives, energy-efficient technologies (LED lights, energy-efficient ACs), and waste management programs.
• Planted more than 67,000 trees.
• Deployed water wheels in over 150 villages.

Social Achievements

• Sustainable Livelihood Initiative (SLI) reached 68 lakh households.
• Holistic Rural Development Programme (HRDP) operating in over 500 villages across 14 states.
• Over 17 lakh accounts opened under PMJDY.
• Loans of INR 5,500 crore extended under PMMY.
• Average training hours per employee: 29.18.

Governance Achievements

• Board comprises of twelve directors, six of whom are independent.
• Implemented a Code of Conduct and Ethics for all employees.
• Established various committees (Audit, Stakeholders’ Relationship, Risk Policy, etc.) to oversee operations.

Climate Goals & Targets

Environmental Challenges

• Demonetization impacted the banking industry and the economy.
• Addressing social and environmental risks associated with projects.

Mitigation Strategies

• Social and Environmental Risk Management System (SEMS) implemented for projects exceeding INR 10 crore and 5 years.
• Growth of Net Profit by 18.3% despite challenges.

Supply Chain Management

Responsible Procurement

• Preference given to local suppliers for specialized products and services.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: National Voluntary Guidelines (NVGs)

Sustainable Products & Innovation

• Digital banking technologies (EVA, OnChat, PayZapp) to reduce carbon footprint and enhance customer convenience.

Awards & Recognition

• Various awards received by Mr. Aditya Puri and HDFC Bank (details listed in the report).

Environmental Metrics

ESG Focus Areas

• Environmentally Responsible
• Creative Working Environment
• Working with Communities
• Partnerships, Compliance and Governance
• Digitization – Innovation and Development

Environmental Achievements

• Reduced power consumption by about 12% across 600 branches.
• Cumulative installed solar capacity of 135.5 KWP across Jaipur, Pune, Noida and Bhubaneswar. Generated 1,62,600 KWh electricity from solar panels.
• 10% reduction in Scope 1 and 2 emissions intensity by FY 2021-22.

Social Achievements

• Sustainable Livelihood Initiative impacted 96.7 lakh households (nearly 3.87 crore individuals).
• Holistic Rural Development Programme reached over 3.6 lakh households across 1,100 villages.
• ‘Teaching the Teacher’ initiative impacted 1.6 crore students.
• Collected over 1 million units of blood since inception.

Governance Achievements

• Established a Board-governed environmental policy.
• Implemented a Whistle Blower Policy.
• Robust mechanism for employee safety, protection and growth.

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on operations, lending, and investments.
• E-waste generation (increased to 220.15 tonnes in FY 2018-19).
• Compliance risks.
• Market risks.
• Credit risks.
• Geopolitical risks.
• Operational risks.
• Reputation risks.
• Risks from technological advancement.
• Natural calamities due to climate change.
• Central policy risks.
• Fluctuating socio-economic conditions.
• Liquidity risks.
• Digital lending/transaction risks.
• ESG reporting obligations.

Mitigation Strategies

• Implementation of Energy Efficient Management Systems (EnMS).
• Investment in renewable energy and energy efficiency projects.
• Social & Environmental Management System (SEMS) framework for managing environmental and social risks in lending.
• Disaster Management Plan and Business Continuity protocols.
• Compliance Policy and dedicated compliance team.
• Board-approved Investment Policy and Market Risk Policy.
• Policies and processes for managing credit risk.
• Close monitoring of the situation and economic impacts from geopolitical risks.
• Internal Controls, Information Technology Security Practices, and Fraud Monitoring mechanisms.
• Stakeholder engagement mechanism.
• Development of platforms (Smartbuy, Payzapp) to offer a complete banking experience.
• Investment in technology and artificial intelligence.
• Segment-specific approach to lending (horticulture clusters, supply chain finance, etc.).
• Benchmark changes post multiple studies and deliberations.
• Innovative financial solutions for social and economic development.
• Asset Liquidity-Management policy implemented by the Asset Liability Committee (ALCO).
• Independent model validation unit for digital loans.
• Environmental policy, carbon footprint measurement, and Sustainability Report publication.
• Integrated Report publication.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Preference given to local suppliers.
• Supplier screening on environmental, social, and labor criteria.
• Supplier commitment to Code of Conduct, anti-corruption, and anti-competitive policies.

Climate-Related Risks & Opportunities

Physical Risks

• Floods
• Droughts

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products
• Mitigation of credit risks in Agri and allied sectors through innovative financial solutions.

Reporting Standards

Frameworks Used: GRI Standards: Comprehensive option, UN Sustainable Development Goals (SDGs)

Certifications: LEED (2 buildings), ISO 22301:2012 (45 departments and 85 branches), PCI DSS 3.2.1, ISMS - ISO 27001:2013

Third-party Assurance: KPMG India

UN Sustainable Development Goals

• SDG 7 (Affordable and Clean Energy)
• SDG 11 (Sustainable Cities and Communities)
• SDG 12 (Responsible Consumption and Production)
• SDG 3 (Good Health and Well-being)
• SDG 5 (Gender Equality)
• SDG 8 (Decent Work and Economic Growth)
• SDG 4 (Quality Education)
• SDG 13 (Climate Action)
• SDG 16 (Peace, Justice and Strong Institutions)
• SDG 17 (Partnerships for the Goals)
• SDG 1 (No Poverty)
• SDG 6 (Clean Water and Sanitation)
• SDG 9 (Industry, Innovation and Infrastructure)

Various initiatives aligned with these goals are described throughout the report.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• ‘Best Digital Bank’ in India at the Asiamoney’s Best Bank Awards 2019
• Guinness Book of Records for largest single-day blood collection (2013)
• Smart Gram Award and Sant Gadgebaba Gram Swachhata Award from the Government of Maharashtra

Environmental Metrics

ESG Focus Areas

• Ethics, Transparency and Accountability
• Sustainable Products and Services
• Employee Well Being
• Valuing Marginalised Stakeholders
• Human Rights
• Environment
• Inclusive Growth
• Customer Welfare

Environmental Achievements

• Reduced paper consumption through digitization
• 261.92 Tonnes of e-waste disposed through authorized recyclers
• Wastewater recycled through sewage treatment plants in select regional offices
• LEED certified Buildings in Mumbai and Bhubaneswar
• Supplements grid power with renewable energy through solar panels

Social Achievements

• Easing Cash Flow for Dairy Farmers through Milk-to-Money ATMs
• Taking Banking to the Unbanked through outlets in rural and semi-urban areas
• Sustainable Livelihood Initiative empowering women
• 96.37% of employees received safety and skill up-gradation training

Governance Achievements

• Board ensures Business Responsibility; comprises 10 directors (2 Executive, 2 Non-executive, 6 Independent)

Climate Goals & Targets

Environmental Challenges

• Limited applicability of certain principles (e.g., Principle 2) due to the nature of the banking business
• Addressing potential environmental risks associated with operations and business

Mitigation Strategies

• Social and Environmental Management System (SEMS) for screening large loans
• Environment Policy in place to manage environmental risks
• Measuring, verifying, and disclosing carbon footprint
• Reporting on climate change strategy, risks, and targets through CDP

Supply Chain Management

Responsible Procurement

• Preference given to local suppliers; energy efficiency standards considered during equipment purchase

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Digital banking interfaces reducing paper consumption
• Milk-to-Money ATMs
• Sustainable Livelihood Initiative

Environmental Metrics

ESG Focus Areas

• Ethics, Transparency and Accountability
• Sustainable Products and Services
• Employee Well Being
• Valuing Marginalised Stakeholders
• Human Rights
• Environment
• Policy Advocacy
• Inclusive Growth
• Customer Welfare

Environmental Achievements

• 13% of stationery procurement comprised recycled paper
• 167.88 tonnes of e-waste disposed through authorized recyclers
• Wastewater recycled in select regional offices
• VRF HVACs and LED lights implemented in offices to save electricity
• Two LEED certified buildings and a Platinum certified Green Data Centre

Social Achievements

• 50% of branches located in rural and semi-urban areas
• Sustainable Livelihood Initiative empowering women
• Easing Cash Flow for Dairy Farmers through Milk-to-Money ATMs
• Ramps and voice-guided ATMs for accessibility
• 98.37% of employees received safety and skill up-gradation training

Governance Achievements

• Board ensures Business Responsibility; 7 of 11 directors are independent
• Code of Conduct and Ethics Manual addresses bribery, corruption, and ethical behavior
• Annual assessment of Business Responsibility performance by the Board of Directors

Climate Goals & Targets

Environmental Challenges

• Limited applicability of certain principles due to the nature of the banking business
• Addressing potential environmental risks associated with operations and business
• Managing stakeholder complaints related to human rights, ethics, and bribery

Mitigation Strategies

• Implementation of Social and Environmental Management System (SEMS)
• Environment Policy in place to manage environmental risks
• Whistleblower mechanism to address complaints
• Internal complaints committee for sexual harassment cases

Supply Chain Management

Responsible Procurement

• Preference given to local suppliers
• Energy efficiency standards considered for equipment purchases
• Use of recycled paper in stationery

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Milk-to-Money ATMs
• Electronic banking interfaces

Environmental Metrics

ESG Focus Areas

• Climate Change
• Environmental Sustainability
• Social Impact
• Governance

Environmental Achievements

• Reduced Scope 1+2 emissions intensity by 14% per FTE and 6% per crore income y-o-y in FY22 (excluding offsets).
• Planted over 17 Lakh trees.
• Saved about 2.1 Million square feet of paper through a ‘green event’ initiative.
• Implemented energy management systems across 600 branches, saving ~48.81 Lakh units of electricity in FY22.
• 14 branches operating on green power, avoiding ~905 MT carbon emissions annually.
• Achieved IGBC certification for Bangalore data centre and IGBC Gold rating for Wanowrie back-office.

Social Achievements

• Reduced customer complaints by 21% from 4,67,453 to 3,68,291.
• Improved overall brand NPS score, leading among 20+ competitors.
• Launched ‘HDFC Bank Cares’ employee well-being initiative, including a comprehensive ‘Compassion Package’.
• Bank Again Program enabled over 300 former women employees to rejoin the Bank.
• Pleasant Parenthood Program supported 1182 female and 3072 male employees with parental leave.
• Conducted sensitisation workshops on unconscious biases for 6,900+ managers.

Governance Achievements

• Ranked in the ‘LEADERSHIP’ category in the 2021 IIAS Indian Corporate Governance Scorecard.
• Received 147 whistle-blower complaints, addressing issues related to corruption, improper business practices, and behavioural issues.
• Received 51 complaints pertaining to sexual harassment, resolving 48 during the year.
• Implemented robust processes to monitor and measure quality of service levels.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions due to climate events (implicitly mentioned)
• Data limitations in calculating Scope 3 emissions for smaller locations like ATMs.
• Transition risks impacting the Bank's credit portfolio due to changes in climate policy.
• Lack of tools to quantify consumer preference changes related to climate change.

Mitigation Strategies

• Developing a roadmap for enhancing the quality of data for emission calculations.
• Collaborating with data centre service providers to reduce GHG footprint.
• Exploring techniques for developing climate risk assessment and scenario analysis.
• Investing in community and customer involvement through surveys to understand and address reputation risks.

Supply Chain Management

Responsible Procurement

• ESG policy framework requiring vendors and suppliers to abide by labour laws and human rights

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (flood, cyclone)
• Damage to property and assets

Transition Risks

• Changes in climate policy, technology, consumer, and market sentiment
• Loan defaults from certain sectors (coal, thermal, infrastructure)

Opportunities

• Green loans or bonds
• Low-carbon digital products
• Renewable energy financing

Reporting Standards

Frameworks Used: TCFD, CDP

Certifications: IGBC Green Data Center, LEED Gold

Awards & Recognition

• Great Place to Work® Organisation
• India's Best Companies to Work For, 2022 — Top 100

Environmental Metrics

ESG Focus Areas

• Sustainable Finance
• Financial Inclusion
• Climate Change
• Community Wellbeing
• Employee Practices
• Transparency and Disclosure
• Digital Leadership
• Sustainable Procurement
• Asset Quality
• Greenhouse Gas (GHG) Emissions
• Customer Satisfaction
• Compliance
• Customer Privacy and Data Security
• Climate Change Risks
• Corporate Governance and Ethics
• Systematic Risk Management

Environmental Achievements

• Reduced Scope 1+2 emission intensity by 11%
• Electricity procured through Green Tariff – 2,533.8 MWh, avoiding 1,799 metric tonnes of carbon emissions
• 947 branches and offices are Indian Green Building Council (IGBC) certified
• Paper waste recycled: 163.25 MT
• E waste handled through authorized recyclers: 88.15 MT
• Financed 6,110 MW of renewable energy capacity

Social Achievements

• Launched Vigil Aunty campaign to promote awareness amongst customers about cyber frauds, reaching 146 Mn+
• Launched SmartHub Vyapar app for merchants, with 1.5 million users and 18 lakh daily transactions
• Launched PayZapp 2.0, gaining 1.1 million customers in 45 days
• Impacted over 9.93 crore lives through CSR initiatives under Parivartan
• Implemented 'Vishesh,' a rural-focused customer engagement management programme
• Women comprising 23% of workforce

Governance Achievements

• Completed merger of HDFC Limited with HDFC Bank
• Established an Integration Committee to oversee the merger process
• Implemented an enhanced ESG & Climate Change Assessment framework for corporate borrowers exceeding ₹100 Crore
• Received and addressed 177 whistle-blower complaints

Climate Goals & Targets

Environmental Challenges

• Data collection challenges for GHG emissions inventory across distributed locations
• Increased attrition, particularly among non-supervisory staff
• Growing digital frauds targeting vulnerable consumers
• Regulatory and market challenges for scaling up renewable energy procurement
• Challenges in collecting granular data for climate risk assessment

Mitigation Strategies

• Enhancing data collection processes and exploring technological solutions for GHG inventory
• Investing in employee engagement and retention initiatives, including the 'HDFC Bank Cares' program
• Investing in technology to prevent frauds and increasing customer awareness
• Exploring open access for renewable energy procurement
• Partnering with an independent global agency for climate transition risk assessment and utilizing BRSR data

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• ESG Policy framework ensuring vendor compliance with labour laws and human rights
• Procurement of recycled, environment-friendly, energy-efficient, and locally sourced products

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (flood, cyclone)
• Damage to property, infrastructure, and land

Transition Risks

• Changes in climate policy, technology, consumer, and market sentiment
• Loan defaults from sectors like coal, thermal, and infrastructure

Opportunities

• Financing climate change solutions (energy transition, renewables, etc.)

Reporting Standards

Frameworks Used: IIRC, GRI Standards (2021), TCFD, BRSR, UN SDGs

Certifications: ISO 9001, ISO 22301:2019, IGBC Green Data Center Rating System, LEED Gold

Third-party Assurance: Independent firm, based on ISAE 3000 (Revised) and ISAE 3410

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 8 (Decent Work and Economic Growth)
• Goal 9 (Industry, Innovation, and Infrastructure)
• Goal 10 (Reduced Inequalities)
• Goal 13 (Climate Action)

Parivartan initiatives align with various SDGs through rural development, education, skill development, healthcare, and financial inclusion programs

Sustainable Products & Innovation

• Digital Rupee
• Offline Pay
• Green bonds

Awards & Recognition

• Guinness World Record for largest single-day blood donation drive
• MSCI ESG Rating – AA
• #1 in Credit cards: 28.6% Market share
• Best SME Bank
• Best Guarantee Coverage FY23
• GOLD award at 12th ACEF Global Customer Engagement Awards
• Most Innovative Solution in APAC by Discover
• Best Financial Institution in Digital Innovation at Bharat Fintech Summit 2023

Environmental Metrics

ESG Focus Areas

• Rural Development
• Promotion of Education
• Skill Training and Livelihood Enhancement
• Healthcare and Hygiene
• Financial Literacy and Inclusion

Environmental Achievements

• Planted 38+ Lakh trees
• Installed 51,050+ solar lights
• Constructed 11,820+ water conservation structures
• Deployed 13,340+ biomass stoves
• Created 57,980+ kitchen gardens
• Planted 26,500 saplings across 5 states

Social Achievements

• Impacted 99.31+ million lives through Parivartan
• Supported 10,064+ SHGs
• Trained 8.75+ Lakh women entrepreneurs
• Trained 3.01+ Lakh individuals
• Benefited 2.13+ Crore students
• Supported 2.83+ Lakh schools
• Built 928+ community libraries
• Constructed 24,235+ household toilets
• Donated 23+ Lakh units of blood
• Conducted 7,010+ health camps
• Provided skill development training in the healthcare sector to 6900 students
• Implemented a skill training and livelihood enhancement programme for 1500 underprivileged rural youth
• Trained 12000+ women in over 8 states on job roles related to the apparel sector
• Provided quality education to 150,000 students across 1500 schools
• Set up 370 digital classrooms in Government schools
• Offered a fellowship programme for 71 fellows to teach in low-income communities
• Developed foundational learning and numeracy competencies in 2500 Govt. school students
• Provided avenues for overall development of 160 meritorious girls

Governance Achievements

• Payroll giving programme for employees with 85% matching from the bank

Climate Goals & Targets

Environmental Challenges

• Lack of access to quality education in rural areas
• Limited access to healthcare in rural areas
• Lack of skill development opportunities
• Financial exclusion
• Environmental degradation
• Inadequate sanitation facilities

Mitigation Strategies

• Holistic Rural Development Programme (HRDP)
• Various skill development and livelihood enhancement initiatives
• Financial literacy programs
• Healthcare and sanitation projects
• Environmental conservation initiatives

Supply Chain Management

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

• SDG 2
• SDG 4
• SDG 5
• SDG 6
• SDG 7
• SDG 8
• SDG 12
• SDG 13

The report details how various initiatives contribute to these SDGs.

Environmental Metrics

ESG Focus Areas

• Rural Development
• Promotion of Education
• Skill Training and Livelihood Enhancement
• Healthcare and Hygiene
• Financial Literacy and Inclusion

Environmental Achievements

• Installed 1,685+ solar lights
• Provided 970+ biomass stoves
• Constructed 655+ water conservation structures
• Planted 30+ Lakh trees (Pan India)
• Installed 5HP solar pumps in Khatoombar & Gol villages (Dausa district)

Social Achievements

• Impacted 43.60+ Lakh lives
• Trained 31,510+ women entrepreneurs
• Created 1,840+ kitchen gardens
• Trained 77,920+ farmers
• Reached 10+ Lakh people through financial literacy camps
• Impacted 1+ Lakh students through education programs
• Created 580+ school infrastructures
• Installed 130+ sanitation units
• Provided artificial limbs to 1465 differently-abled individuals
• Provided Intubation Fiberscope to RUHS College of Dental Sciences

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Erratic rainfall in Ghata & Dhaun villages (Dausa district)
• Low regional water table in Ghata & Dhaun villages (Dausa district)
• High input expenses and low profit margins for marginal farmers
• Poor internet connectivity in 375 villages
• Financial difficulties forcing students to discontinue education
• Limited income generation sources in Jaisalmer villages

Mitigation Strategies

• Constructed an anicut (small dam) in Ghata & Dhaun villages
• Aided marginal farmers in adapting High-Tech farming techniques
• Provided low-cost internet connectivity and knowledge centers to villages
• Provided financial support and educational materials to 225 students in Ajmer
• Developed Community-Based Tourism (CBT) in Jaisalmer villages

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Erratic rainfall
• Low water table

Transition Risks

• Not disclosed

Opportunities

• Solar energy adoption
• Sustainable agriculture practices

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 2
• SDG 4
• SDG 5
• SDG 6
• SDG 7
• SDG 8
• SDG 12
• SDG 13

The report details how various initiatives contribute to these SDGs.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Rural Development
• Promotion of Education
• Skill Training and Livelihood Enhancement
• Healthcare and Hygiene
• Financial Literacy and Inclusion

Environmental Achievements

• 1,365+ solar lights installed
• Water conservation structures constructed (number not specified but mentioned in overall impact section)
• 38+ lakh trees planted (overall impact)
• Plastic waste management initiative set up in Golaghat, Assam, employing 24 ragpickers and 8 semi-skilled personnel.
• Waste segregation and recycling centers established in 85 villages of Golaghat district.

Social Achievements

• 31.5+ lakh lives impacted in Assam
• 51,330+ teachers benefitted
• 6.12+ lakh students impacted
• 41,945+ women entrepreneurs trained
• 1,360+ youth trained
• 10,850+ people reached through health camps
• 79,750+ people reached through financial literacy camps
• Adolescence program empowering school-going girls to discuss menstruation-related challenges.
• Renovation of Bordubi M.E. School in Telahi, resulting in increased enrollment and decreased dropout rates.
• Distribution of 20 boats and fishing equipment to fish farmers in Kamrup.
• Agricultural drone training provided to 100 youths from the Tea Tribe Community.
• End Ultra Poverty Program supporting 14,368 women-led households to build sustainable income.

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Acute flooding in Assam resulting in destruction of life and property, soil erosion.
• High iron content in water in Darrang leading to water-borne diseases.
• Unavailability of clean water in Kamrup resulting in water-borne diseases.
• Low agricultural productivity, high cost of cultivation, lack of markets in Golaghat.
• Malnutrition in Kamrup.
• High cost of irrigation due to fuel expenses in Darrang.
• Dilapidation of Bordubi M.E. School in Telahi affecting enrollment rates.
• Lack of access to clean drinking water in Nalbari due to arsenic and fluoride contamination.
• Shortage of plastic recycling centers in Assam.

Mitigation Strategies

• Holistic Rural Development Programme (HRDP) improving flood preparedness through flood-resilient infrastructure, boats, community task forces.
• Installation of a 2,000 LPH safe drinking water plant in Dhinagaon, Darrang.
• Installation of a solar-powered community water pumping system with UV purifier in Kamrup.
• Interventions in Golaghat including increased community awareness on organic agriculture, orchard development, value chain development for organic Eri silk, irrigation system establishment.
• Promotion of kitchen gardens in Kamrup to combat malnutrition.
• Installation of 5 solar-powered irrigation facilities in Khatanaipara, Darrang.
• Renovation of Bordubi M.E. School in Telahi.
• Setup of 10 solar-powered water systems, 1 advanced RO, and 2 arsenic removal plants in Nalbari.
• Establishment of a Material Recovery Facility (MRF) unit in Golaghat to address the shortage of plastic recycling centers.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Flooding

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Climate Change
• Community wellbeing
• Sustainable & Responsible financing
• Sustainable Procurement
• Customer Satisfaction
• Employee Practices
• Corporate Governance and Ethics
• Customer Privacy and Data Security
• Economic Performance
• Digital Leadership
• Financial Inclusion
• Systemic Risk Management
• Compliance
• Asset Quality

Environmental Achievements

• Reduction in energy intensity by 3.7% over FY23
• Avoided 451.83 tCO2e emissions from solar energy
• Avoided 1,889.66 tCO2e emissions through green tariff
• 2,026 projects certified under IGBC Green Interiors Rating System

Social Achievements

• Launched Customer Service Week initiative
• Women in Workforce: 26.04%
• Recognised as a Great Place to Work® organisation for three consecutive cycles
• CSR Spends on Parivartan projects - ₹945.31 crore
• CSR Beneficiaries – 10.19 Crore
• Drop in new joiner attrition by 10% and overall attrition drop by over 7%

Governance Achievements

• Established group level oversight of compliance and risk management of subsidiaries
• Zero Incidents of Conflict of Interest
• Zero Incidents of Money Laundering

Climate Goals & Targets

Environmental Challenges

• Capturing ESG data from internal operations
• Data limitations due to merger and expanding operations
• Regulatory and market challenges for scaling up renewable energy procurement
• Challenges in collecting complete and accurate activity data for GHG emissions
• Lack of reliable and standardised India specific emission factors for measuring financed emissions

Mitigation Strategies

• Implementing the TCFD recommendations
• Strengthening data collection on climate-related factors
• Developing methodologies for risk assessment and scenario analysis
• Expanding our Scope 1 inventory to include fugitive emissions from Air Conditioners (ACs) and Fire Extinguishers (FEs)
• Continuous enhancement of data collection processes and exploring suitable technological / automation solutions
• Partnering with a climate tech startup to help in the assessment of measuring financed emissions

Supply Chain Management

Responsible Procurement

• ESG Policy Framework ensuring compliance with labour laws and human rights
• Procuring recycled, environment-friendly, energy-efficient, and locally sourced products

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Floods
• Cyclones
• Water stress

Transition Risks

• Changes in climate policy
• Technology shifts
• Consumer preferences
• Market sentiment

Opportunities

• Green services
• Lowering carbon emissions
• Greening of portfolio

Reporting Standards

Frameworks Used: GRI Standards 2021, TCFD, BRSR, UN SDGs

Certifications: ISO 22301:2019, ISO 27001:2013

Third-party Assurance: Price Waterhouse LLP

UN Sustainable Development Goals

• 2
• 3
• 4
• 6
• 7
• 9
• 11
• 12
• 13

Initiatives contribute to these goals through sustainable finance, community development, employee wellbeing, and environmental protection.

Sustainable Products & Innovation

• Green bonds
• Social bonds
• Sustainable financing products

Awards & Recognition

• ET Now’s Best Organisations for Women for 2024
• India's Best Workplaces in BFSI
• Nation Builder Award FY24
• 2024 Environment + Energy Leader Award

Environmental Metrics

ESG Focus Areas

• Rural Development
• Promotion of Education
• Skill Training and Livelihood Enhancement
• Healthcare and Hygiene
• Financial Literacy and Inclusion

Environmental Achievements

• 11,820+ water conservation structures constructed
• 38+ lakh trees planted
• 57,983+ biomass stoves deployed
• 10.22+ lakh solar lights installed
• 13,341+ kitchen gardens created

Social Achievements

• 1.38+ crore lives impacted
• 17.92+ lakh students impacted
• 2,086+ schools supported
• 83,650+ women entrepreneurs trained
• 1,253+ youth trained
• 3,000+ sanitation units installed
• 2.87+ lakh people reached through financial literacy camps
• 24.61+ lakh people reached through financial literacy initiatives

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• Unpredictable weather affecting farmers in Virudhunagar
• Poor soil quality leading to low yields in Krishnagiri
• Lack of proper runoff channels causing flooding in Virudhunagar
• Lack of skilled workers to process water hyacinths in Tuticorin, Thoothukudi, and Authoor
• Menace of wildlife destroying crops in Krishnagiri

Mitigation Strategies

• Provided weather station equipment to farmers in Virudhunagar
• Aided soil testing for 600 farmers in Virudhunagar
• Aided channel clearance in 6 villages in Virudhunagar
• Built 13 farm ponds in Virudhunagar
• Constructed farm bunds across 262 acres in Virudhunagar
• Worked with Dhan Foundation to enhance farmer income in Ramnad, Sivaganga, and Pudukottai
• Designed a program with Keystone Foundation to address farming concerns in Nilgiris
• Introduced high-yielding variety seeds, soil health card activity, crop diversification, tank renovation, and farm pond building in Krishnagiri
• Implemented Water-Hyacinth Skill-Training & Product Design Development Project in Authoor, Tuticorin, and Thoothukudi
• Installed 15 solar fencing units in Krishnagiri

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 2
• SDG 4
• SDG 5
• SDG 6
• SDG 7
• SDG 8
• SDG 12
• SDG 13

Parivartan's initiatives contribute to these SDGs through various programs in rural development, education, skill development, healthcare, and financial inclusion.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed