Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced water consumption by 25% (NH Hotels)
• Used LED technology and eco-efficient appliances to reduce energy consumption (NH Hotels and Meliá Hotels International)
• Installed solar and photovoltaic panels (NH Hotels)
• Implemented waste water management systems (Meliá Hotels International)
• Committed to EU recycling policies (NH Hotels and Meliá Hotels International)
• Used recycled materials in TV sets and created a “Cork2Cork” initiative (NH Hotels)
• Reduced CO2 emissions through agreements with suppliers (NH Hotels)
• Promoted the use of electric cars (NH Hotels)
• Used fair trade and recycled products (NH Hotels and Meliá Hotels International)
• Used PEFC-certified wood in new establishments (NH Hotels)

Social Achievements

• Created campaigns to improve customer awareness of environmental issues (NH Hotels)
• Active member of International Tourism Partnership (ITP) and Spanish Excellence in Sustainability Club (NH Hotels)
• Collaborated with local associations for biodiversity preservation (NH Hotels)
• Implemented a knowledge management program (NH Hotels)
• Established a reporting system to quantify waste generation (Meliá Hotels International)
• Launched campaigns to raise awareness on biodiversity (Meliá Hotels International)
• Donated to WWF Spain for biodiversity projects (Meliá Hotels International)
• Cooperated with TUI Travel to educate clients on souvenir purchasing (Meliá Hotels International)
• Created the “Ecomeeting” concept for sustainable events (NH Hotels)
• Developed “Intelligent room” concept to measure energy and water consumption (NH Hotels)
• Implemented programs to prevent occupational hazards (NH Hotels)
• Over 260 social collaborations with NGOs and foundations (NH Hotels)
• Large proportion of immigrant employees (NH Hotels)
• Implemented equality policies and programs for people with disabilities (NH Hotels)
• Created “NH University” for employee training (NH Hotels)
• Invested over 90,000 hours of training in Spain (Meliá Hotels International)

Governance Achievements

• Both companies are members of the United Nations Global Compact.
• Both companies comply with Global Reporting Initiative (GRI) standards.

Climate Goals & Targets

Environmental Challenges

• Limited empirical evidence supporting increased demand for sustainable living.
• Political structures and fragmented nature of the industry endangering sustainable tourism policies.
• Lack of widespread CSR practices and studies in the hotel industry.
• Economic leakage due to international amenities and ingredients imports in developing countries.

Mitigation Strategies

• Implementing various environmental and social initiatives.
• Adopting international standards and certifications.
• Collaborating with NGOs and industry partners.
• Creating internal programs to share best practices and promote sustainability.

Supply Chain Management

Responsible Procurement

• Fair trade products
• Recycled materials

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI-G3

Certifications: ISO 14001 (Meliá Hotels International), EMAS (Meliá Hotels International), Earth Check (Meliá Hotels International), Biosphere Hotel Standards (Meliá Hotels International), Equality (NH Hotels), Green Certification Project (NH Hotels), GreenLight Acknowledgment (NH Hotels), GreenBuilding Acknowledgment (NH Hotels)

Sustainable Products & Innovation

• Eco-meeting concept (NH Hotels)
• Intelligent room concept (NH Hotels)
• SAVE project (Meliá Hotels International)

Awards & Recognition

• Diamond Prize in Purchasing 2010 (NH Hotels)
• 3S Awards 2010 (NH Hotels)
• RCI ® Gold Crown (Meliá Hotels International)
• RCI ® Pinnacle Award (Meliá Hotels International)
• Best Spanish Hotel Chain Award (Meliá Hotels International)
• Most International Spanish Hotel Chain (Meliá Hotels International)

Environmental Metrics

ESG Focus Areas

• Sustainable Management
• Communication Management
• Financial Management
• Health and Safety
• Digitization

Environmental Achievements

• More sustainable maintenance practices during lockdown, leading to improved green conditions.

Social Achievements

• Improved communication and transparency among stakeholders (clubs, government, federations).
• Increased membership in some clubs post-lockdown.

Governance Achievements

• Implementation of digital booking systems.

Climate Goals & Targets

Environmental Challenges

• Economic uncertainty during lockdown.
• Increased costs due to health and safety measures.
• Friction between members and occasional customers.
• Reduced revenue from closed services (cafeterias, competitions).
• Staff furloughs.
• Rising costs of raw materials and energy post-pandemic.

Mitigation Strategies

• Government furlough schemes.
• Bank loans.
• Improved communication and transparency.
• Focus on maintenance during lockdown.
• Implementation of digital booking systems.
• Strategies to attract new members and customers.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed