PT Smartfren Telecom Tbk

Climate Impact & Sustainability Data (2023)

Commitment to disciplined energy and water usage in the workplace.
Promotion of environmental awareness and eco-friendly habits through the Bunda Pintar program.

Launched the "100% Untuk Indonesia" social movement, empowering communities through programs like Teman Pintar, Teman Kreasi, Bunda Pintar, and Teman UMKM.
Held the "Malam 100 Cinta" concert to support local culture and creativity.
Received numerous awards for CSR and sustainability initiatives (Seluler Awards, Bisnis Indonesia CSR Award, IDX Channel Anugerah Inovasi Indonesia 2023, Marketing Award, CSI Award, and Tangsel Awards).

Received the Corporate Governance Award 2023 for "Most Improved", demonstrating commitment to improving governance practices.
Implemented a robust GCG structure and mechanism based on Law No. 40/2007 and the KNKG 2021 guidelines.
Consistently implemented GCG principles (ethical behavior, accountability, transparency, and sustainability).

Competition in the telecommunications industry.
Balancing network capacity with subscriber growth.
Keeping pace with rapid technological advancements.
Addressing potential HR limitations, particularly in IT.
Mitigating risks associated with natural disasters in Indonesia.
Economic risks (interest rate fluctuations, foreign exchange rate changes, credit risks).
Social risks (political instability).

Continuous innovation in products and services.
Expansion of 4G network infrastructure (46,022 BTS by end of 2023).
Customer retention programs (Smartfren Treasure Hunt, Scratch 2 Win, Pop Quiz).
Strategic partnerships with local and global industry players.
HR training and competency development programs.
Insurance protection for infrastructure against natural disasters and business interruption.
Careful debt management and monitoring of foreign currency exposure.
Credit verification procedures for customers.
Continuous monitoring of cash flow and liquidity.
Implementation of a three-lines-of-defense risk management approach and ERM.