Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee health, safety, and wellbeing
• Fair pay and conditions
• Human rights and modern slavery
• Data protection and privacy
• Business ethics and compliance
• Employee diversity, equality and inclusion
• Carbon emissions and energy efficiency
• Community engagement and investment
• Employee engagement
• Resource and waste management
• Climate change risks to the business
• Innovation
• Digital connectivity
• Responsible sourcing
• Nature and conservation

Environmental Achievements

• Vodnjan HQ office is an “A Standard” building under the EU directive 2010/31EU.
• Zagreb HQ office is an “A+ Standard” building under the EU directive 2010/31EU.
• Infobip products are software-based, making our services carbon neutral by design.
• Implemented a process to promote e-signatures internally and externally with clients and suppliers, reducing paper use.

Social Achievements

• Launched the global BIP Anywhere program (Working From Anywhere - WFA) based on employee feedback.
• Donated more than €200,000 (double that of 2020) to 70+ non-profits globally.
• Employee engagement score of 80%
• 37% of positions held by women (+2% vs 2020).

Governance Achievements

• Established an Integration office to manage M&As while upholding ethical and DEI standards.
• Successfully integrated OpenMarket and Anam, welcoming 400+ employees.
• Implemented a robust process for reporting non-compliance with Infobip’s Code of Conduct, with a zero-tolerance approach to retaliation.
• Obtained the ISO/IEC 27018:2019 certificate related to processing personal data within the cloud.
• Successfully completed a HIPAA attestation examination for SMS services.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly affected the development of economies around the globe and posed challenges for employers and employees.
• Supply chain emissions (Scope 3)

Mitigation Strategies

• Implemented several measures to support employee safety (remote work, ergonomic equipment, etc.) and wellbeing (WFH sessions, Future of Work survey, BIP Anywhere program).
• Regularly assessed energy consumption and optimized for efficiencies.
• Implemented environmentally-friendly travel policies, promoting virtual meetings and ride-sharing.
• Reduced waste through initiatives like banning single-use kitchenware and implementing extensive recycling facilities.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI

Certifications: ISO/IEC 27018:2019, HIPAA compliant (for SMS services)

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 8
• SDG 9
• SDG 10
• SDG 12
• SDG 13
• SDG 16

The report details how Infobip's initiatives contribute to these goals through various programs and partnerships.

Awards & Recognition

• Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards
• Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment
• Best A2P SMS provider (ROCCO’s annual Messaging Vendor Benchmarking Report 2021)
• Best CPaaS Provider of the Year, Best RCS Provider of the Year

Environmental Metrics

ESG Focus Areas

• Community engagement & investment
• Business ethics and compliance
• Data protection & privacy
• Fair pay and conditions
• Responsible sourcing and supply chain management
• Climate change
• Diversity, Equity & Inclusion
• Employee well-being

Environmental Achievements

• Built Zagreb and Vodnjan campuses achieving an “A” grade EPC certificate and “A+” respectively.
• Installed solar panels on Vodnjan campus (operational in 2023)
• Plan to install solar panels in Zagreb in 2023
• Implemented environmentally friendly car wash service at Zagreb campus
• Planted 800 trees globally with Treedom
• Partnered with Fundacion Al Verde Vivo to plant trees in LATAM

Social Achievements

• Raised €375,000 to help those affected by the war in Ukraine.
• Donated €570,000 to 80+ non-profits globally.
• Donated 150+ laptops and office equipment.
• Launched a global diversity, equity, and inclusion initiative.
• Launched BipUp Teams volunteering program.
• Supported 260+ startups, with $350k+ in credits, many with ESG impact.
• Improved employee engagement score to 75% (+2% vs 2021).

Governance Achievements

• Became a member of the UN Global Compact.
• Conducted a double materiality assessment to identify top ESG priorities.
• Implemented a global Diversity, Equity & Inclusion policy.
• Established robust Business Continuity Management and Enterprise Risk Management programs.
• Implemented a process for reporting non-compliance and concerns.

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions (implied)
• Global conflict (Ukraine war)
• Maintaining high ESG standards amidst rapid growth.

Mitigation Strategies

• Developed alternative sourcing strategies (implied)
• Provided substantial support to Ukrainian refugees and affected communities.
• Established robust ESG governance structures and processes.
• Continuous improvement through monitoring and review.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Responsible sourcing and sustainable supply chain management practices (details not specified).

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Greenhouse Gas Protocol, UN Global Compact, UN Sustainable Development Goals, EFRAGs exposure draft ESRS 1 General Principles

Certifications: ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2019, CYBER ESSENTIALS SCHEME, ENS CATEGORY BASIC, SOC 2 TYPE 1 REPORT, MOBILE ECOSYSTEM FORUM, GSMA OPEN CONNECTIVITY, GSMA MOBILE CONNECT, EE LTD, CLOUD SECURITY ALLIANCE (CSA) STAR LEVEL 1

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 8
• SDG 9
• SDG 10
• SDG 11
• SDG 12
• SDG 13
• SDG 16
• SDG 17

Infobip's initiatives contribute to these goals through various programs and activities detailed in the report.

Sustainable Products & Innovation

• Software-based products are carbon neutral by design.

Awards & Recognition

• Top Employer certifications (Kenya, Morocco, Nigeria, South Africa, Africa)
• 4 Best Employer Brand Awards Adria