Climate Change Data

Environmental Metrics

ESG Focus Areas

• Quality of Life
• Value-adding Care Solutions
• Empowered Employees
• Environment in Mind
• Responsible Operations

Environmental Achievements

• Reduced average CO2e emissions per meal to less than 1 kg, nearly half the national average.
• Installed solar panels at a nursing home on Gotland.
• Switched from oil to pellets for heating at Tallbackagården in Taberg.
• Recycled work wear in Finland, resulting in 170 kg of recovered fiber and a 0.6-tonne CO2e reduction.
• Initiated a project in Finland to reduce transports to local units for purchases (aiming for monthly deliveries).

Social Achievements

• Developed a new quality framework with a focus on health outcomes and quality of life.
• Launched a new central induction program for managers in Attendo Scandinavia.
• Continued the Finnish leadership program, Taru 3.0.
• Held two “values weeks” focusing on the Code of Conduct and customer experience.
• Recognized regional and overall “Care Heroes” among employees.
• Acquired Silkkitie in Finland, a recruitment agency specializing in nurses and assistant nurses.
• Increased usage of the “Nära” app for relatives by 82%.

Governance Achievements

• Adopted an updated Code of Conduct in 2021 and implemented it comprehensively in 2022.
• Prepared a new Suppliers Code of Conduct for implementation in 2023.
• Improved processes for managing deviations in care delivery and reporting serious incidents.

Climate Goals & Targets

Environmental Challenges

• Increased costs due to inflation and high sick leave in 2022.
• Lower than expected occupancy trend in Finland due to labor market imbalances.
• Shortages of various competences across the care sector.
• Pandemic-related absenteeism.
• Risks related to substandard quality of care, over-establishment of operations, and non-compliance with regulations.

Mitigation Strategies

• Systematic and goal-oriented work to measure and follow up quality work.
• Shared working methods and internal systems for tracking quality.
• Whistle-blower system.
• Strategic focus on establishing new homes only where there is long-term need and agreements with local authorities.
• Efforts to influence conditions for private providers and persuade government authorities to allow innovations.
• Measurement of employee job satisfaction, monitoring of sickness absence rates and employee turnover.
• Opportunities for competence building, including web-based training and further training.
• Central projects to secure recruitment in occupations with shortages.
• Systematic work environment management to ensure a safe and secure work environment.
• Action plans based on regular analyses and discussions at workplace meetings.

Supply Chain Management

Responsible Procurement

• Suppliers must be aware of and meet requirements specified in Attendo’s environmental policy.
• New Suppliers Code of Conduct (to be implemented in 2023).

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Landslide
• Erosion
• Heatwaves

Reporting Standards

Frameworks Used: Nasdaq guidelines for ESG reporting

Certifications: ISO 14001

Third-party Assurance: PricewaterhouseCoopers AB

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 10: Reduced Inequalities
• Goal 11: Sustainable Cities and Communities
• Goal 16: Peace, Justice and Strong Institutions

Attendo's operations contribute to these goals through providing high-quality care, promoting gender equality, offering good working conditions, reducing inequalities in access to care, building sustainable care properties, and empowering individuals.

Environmental Metrics

ESG Focus Areas

• Environment and Climate
• Social Development
• Governance

Environmental Achievements

• Reduced CO2e emissions per SEK of sales (scope 1+2) to 1.1 g/SEK from 1.5 g/SEK in 2022

Social Achievements

• Improved customer satisfaction (cNPS) to 39 from 36 in 2022
• Improved relatives satisfaction (rNPS) to 38 from 29 in 2022
• Improved employee satisfaction (eNPS) to 20 from 4 in 2022
• Attendo Finland received a special mention for changing operational culture at the Impact Awards 2023
• Attendo tops the list of gender-equal listed companies according to Allbright Foundation

Governance Achievements

• Expanded sustainability reporting to include selected key figures on a quarterly basis
• Initiated structured work to prepare for reporting under the EU's CSRD sustainability directive

Climate Goals & Targets

Environmental Challenges

• Sustainable conditions are a key issue in continuing to invest in the care of the future, and Attendo is working systematically to achieve long-term sustainable conditions in all municipalities and regions.
• Shortage of qualified staff
• Strained public finances negatively impacting local decisions on care
• Continued high inflation rate and high interest rate environment

Mitigation Strategies

• Attendo is investing in being a preferred employer and offers participation, further training and new career paths.
• Attendo is working actively to ensure the supply of competence for future needs. Through the Finnish organisation Silkkitie, nurses and assistant nurses are trained and recruited from countries with a surplus, including the Philippines.
• Attendo carefully follows the political development in order to manage and prepare the operations for changed regulations or conditions.
• Attendo monitors research in the care sector and collaborates in different industry bodies to continuously develop the conditions in the industry for the better.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Increased risk of flooding, landslides, avalanches, erosion and heat waves

Transition Risks

• Regulatory changes

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: EU Taxonomy, CSRD

Certifications: null

Third-party Assurance: PricewaterhouseCoopers AB

UN Sustainable Development Goals

• Goal 3: Good health and well-being
• Goal 5: Gender equality
• Goal 8: Decent work and economic growth
• Goal 10: Reduced inequalities
• Goal 11: Sustainable cities and communities
• Goal 16: Peace, justice and strong institutions

Attendo’s operations contribute to these goals through providing high-quality care, promoting gender equality, offering good working conditions, reducing inequalities in access to care, building sustainable care properties, and promoting customer participation in society.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Attendo Finland received a special mention for changing operational culture at the Impact Awards 2023
• Attendo tops the list of gender-equal listed companies according to Allbright Foundation