Ooredoo Oman
Climate Impact & Sustainability Data (2022, 2023, 2024)
Reporting Period: 2022
Environmental Metrics
ESG Focus Areas
- Environmental Sustainability
- Diversity, Equity, and Inclusion
- Corporate Social Responsibility (CSR)
Environmental Achievements
- Initiated steps to remove and fuel generator-powered mobile sites and link them directly to the electrical grid
- Exploring large-scale solar installation to speed up its move to clean, sustainable energy sources
- LEED-certified stores saved a total of 696,468 KWhr (AED 287,690)
Social Achievements
- Established councils such as the Gender Balance Council and Youth Council to promote equality and break stereotypes
- Relaunched new values to improve the workplace environment and better serve customers
- Partnered with UNICEF to spread awareness of online risks for children
- Launched several initiatives in the field of online safety education with Injaz UAE and EdComs Middle East
Governance Achievements
- Participation in the UAE’s Champions 4.0 Network to enhance the adoption of advanced technologies
- Establishing itself as a MENA standardization work leader at the forefront of the UAE’s global standardization process
Climate Goals & Targets
Long-term Goals:
- Become the best digital telco in the world
Medium-term Goals:
- Achieve large-scale solar installation to speed up its move to clean, sustainable energy sources
Short-term Goals:
- Remove and fuel generator-powered mobile sites and link them directly to the electrical grid
- Expand staffing and capabilities in multiple departments
Environmental Challenges
- Rising energy costs
- Economic uncertainty
- Frequent electricity shutdowns
Mitigation Strategies
- Focusing on energy continuity using renewable sources
- Accelerating network investment program
- Implementing energy-efficient technologies such as energy-efficiency hybrid generators, solar energy and free cooling systems
- Designing state-of-the-art Nautilus data centers with the lowest achievable Power Utilization Effectiveness (PUE) of 1.35
Supply Chain Management
Climate-Related Risks & Opportunities
Awards & Recognition
- Best Middle Eastern 5G Innovation Operator at the 2022 Telecom Review Excellence Awards
Reporting Period: 2023
Environmental Metrics
ESG Focus Areas
- Climate Change
- Sustainability
- Environmental Responsibility
- Social Development
- Governance
Environmental Achievements
- Pioneered the world's first zero-emission 5G network at The Red Sea, utilizing renewable energy and minimizing visual disruption.
- Adopted infrastructure deployment solutions to eliminate carbon emissions during network construction.
Social Achievements
- Collaboration with the Family Safety Program (Child Helpline project)
- Partnership with the Ministry of Human Resources to train 50,000 young people.
Governance Achievements
- Achieved an "A" rating on the MSCI ESG Index, reflecting a strong sustainability strategy and commitment to ESG principles.
- Achieved an advanced rating in Management Scope "A-" in the Carbon Disclosure Project (CDP).
Climate Goals & Targets
Environmental Challenges
- Global challenge of climate change and minimizing ecological footprints.
- Balancing human prosperity with environmental preservation.
Mitigation Strategies
- Partnership with Red Sea Global to create a zero-emission 5G network.
- Use of renewable energy from over 760,000 solar panels.
- Adoption of infrastructure deployment solutions to eliminate carbon emissions during network construction.
- Small towers that seamlessly blend with the natural surroundings.
Supply Chain Management
Responsible Procurement
- Use of locally-sourced materials for network towers.
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: MSCI ESG Index, Carbon Disclosure Project (CDP)
Sustainable Products & Innovation
- Zero-emission 5G network
Reporting Period: 2024
Environmental Metrics
ESG Focus Areas
- Digital Transformation
- National Development
- Customer Experience
- Community Support
- Sustainability
- Economic Diversification
- Oman Vision 2040 Alignment
Environmental Achievements
- Launched a nationwide 5G network, enabling advanced technological applications and driving new revenue streams.
- Developed and launched ‘walletii by Ooredoo,’ a mobile wallet designed to simplify and secure consumer financial transactions.
- Expanded data center infrastructure across Muscat, Barka, Salalah, and Sohar.
Social Achievements
- Continued commitment to providing the best value to its team, customers, and other stakeholders.
- Ongoing work with local communities to provide sustainable support, education, business skills, and enhance lives countrywide.
- Successful rollout of nationwide 5G network, delivering connectivity even in remote areas.
Governance Achievements
- Consistent alignment of strategy with Oman Vision 2040.
- Received several awards recognizing Ooredoo’s contributions to Oman’s transformation into a knowledge-based and technologically advanced economy.
Climate Goals & Targets
Long-term Goals:
- Relentless push for innovation and making a difference to people across Oman.
Medium-term Goals:
- Increasing engagement and maximizing value for existing customers.
Short-term Goals:
- Continued growth and maintaining a customer- and team-centric approach.
Environmental Challenges
- Meeting the nation’s growing digital and connectivity needs.
- Keeping up with the rapid pace of digital transformation in the Middle East region.
Mitigation Strategies
- Nationwide 5G rollout with faster speeds, higher capacity, lower latency, increased flexibility, and increased reliability.
- Investment in fintech, cloud solutions, and SDWAN.
- Investment in talent pools to support new transformative technologies.
Supply Chain Management
Climate-Related Risks & Opportunities
Sustainable Products & Innovation
- walletii by Ooredoo
- 5G network