Climate Change Data

Environmental Metrics

ESG Focus Areas

• Consumer protection
• Environmental impact management
• Employee development and satisfaction
• Societal engagement

Environmental Achievements

• Obtained HQE® construction and BREEAM certifications for the Saint-Denis campus
• Reduced LaBox standby power consumption from 30.2 W to 11.6 W
• 92% of collected mobile phones and 74% of collected boxes and decoders reused

Social Achievements

• Signed 7 group agreements/amendments with social partners on various topics including employee support, GPEC, and health and welfare coverage
• Implemented a voluntary departure plan
• Continued efforts in promoting equal opportunities and diversity

Governance Achievements

• Developed a new code of ethics and commitments
• Implemented a risk mapping for anti-corruption measures
• Designated a Data Protection Officer to comply with the GDPR

Climate Goals & Targets

Environmental Challenges

• Organizational transformations due to strategic projects
• Data collection inconsistencies across subsidiaries
• Managing the environmental impact of network deployments

Mitigation Strategies

• Developed a dedicated reporting tool for data collection and internal control
• Implemented estimations for missing data with clear indication
• Implemented environmental management systems and obtained ISO 50001 certification

Supply Chain Management

Supplier Audits: 91 evaluations in 2017

Responsible Procurement

• Inclusion of social and environmental clauses in contracts
• Preference for eco-responsible office supplies
• Use of AFNOR's ACESIA platform for supplier RSE performance measurement

Climate-Related Risks & Opportunities

Physical Risks

• Potential flooding of the Seine River

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI4 and telecommunications sector supplement, Bilan Carbone® methodology

Certifications: ISO 50001 (Energy Management System), ISO 14001 (Environmental Management System - for DEEE)

Third-party Assurance: KPMG S.A.

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• LaBox with reduced energy consumption

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Digital Inclusion
• Professional Integration
• Diversity
• Climate Change
• Energy Efficiency
• Circular Economy
• Data Protection
• Responsible Purchasing
• Business Ethics

Environmental Achievements

• Implemented an energy-saving plan, resulting in a 12% reduction in electricity consumption relative to customer use.
• Achieved an 8% share of renewable energy in electricity consumption.
• 98.8% of boxes were reconditioned.
• Avoided 220 tonnes of CO2 thanks to La Factory.
• Avoided 400 tonnes of CO2 through reuse and recycling partnerships.
• More than 95% of electrical and electronic equipment was recovered.

Social Achievements

• Supported 22,996 people through the SFR Foundation and employee mobilization.
• Supported the professional integration of 10,000 young people.
• Distributed more than 1 million SFR prepaid top-ups to the most disadvantaged.
• Implemented an ambitious apprenticeship policy with a training objective of 1,000 work-study students per year.
• SFR was elected Customer Service of the Year 2023.
• Improved customer relationship satisfaction index by two points.

Governance Achievements

• Established an Environmental, Social, and Governance (ESG) Committee.
• Implemented a responsible purchasing policy.
• Established an anti-corruption training program.
• Implemented a whistleblowing platform.

Climate Goals & Targets

Environmental Challenges

• Digital divide
• Climate change
• Energy consumption
• Circular economy
• Waste management
• Profitability of investments
• Deployment of 5G
• Economic sustainability of media activities
• Network coverage
• Data protection
• Security
• Talent shortage
• Gender pay gap

Mitigation Strategies

• Investment in local communities and digital inclusion programs
• J’avance avec Altice plan for ecological transition
• Renewable energy purchasing scheme
• Eco-design of products and services
• Waste reduction initiatives
• Ambitious apprenticeship policy
• Training programs
• Improved recruitment processes
• My Family Solutions platform for work-life balance
• Anti-corruption code of conduct
• Internal whistleblowing system
• Strengthened information security policies

Supply Chain Management

Supplier Audits: 355 CSR supplier assessments in 2022

Responsible Procurement

• CSR annex attached to all contracts
• Prioritization of SME and VSE payments
• Monitoring of supplier CSR performance

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: UN Global Compact, ISO 26000, GRI

Certifications: ISO 50001, ISO 14001

Third-party Assurance: KPMG S.A.

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Altice E54 and E25 eco-designed smartphones
• La Factory screen protectors
• Made in Europe accessories from recycled fishing nets

Awards & Recognition

• Happy Trainees label (5 consecutive years)
• Customer Service of the Year 2023

Environmental Metrics

ESG Focus Areas

• Ecological Transition
• Digital Inclusion
• Information Literacy
• Gender Equality
• Employee Well-being
• Business Ethics
• Data Protection
• Climate Change Mitigation
• Responsible Purchasing
• Supplier Sustainability

Environmental Achievements

• First comprehensive calculations of indirect carbon emissions completed.
• More than 30,000 MWh saved through energy efficiency projects.
• 74% of the population covered by 5G at the end of December 2023.
• More than 700,000 Fibre sockets deployed in a year.
• 85% of active range boxes refurbished.
• 67% of total collected boxes refurbished.
• 47% EEE reuse rate.
• 50% low-emission vehicles target set for fleet by 2027.
• 20% renewable energy target for electricity consumption by 2024, 50% by 2030.

Social Achievements

• Launched 'l'Info en Vrai' information education program, benefiting over 1,600 people.
• SFR voted Customer Service of the Year for the second year running.
• Over 1,000 permanent contracts and 1,000 work-study students supported.
• Launched 'Carrières au féminin' program to promote women's employment.
• Signed 'Charte pour une plus grande égalité femmes-hommes dans les rédactions sportives'.
• Supported nearly 8,000 young people through partner associations.
• Expanded SFR Foundation activities with three new partnerships (Restos du Cœur, Génération Numérique, EllesBougent).
• Improved accessibility of digital services for deaf and hard of hearing customers.

Governance Achievements

• Internal investigation confirmed robustness of control mechanisms.
• Strengthened certain controls to prevent, detect, and minimize potential risks.
• Updated Code of Ethics (publication scheduled for May 2024).
• Implemented a responsible purchasing policy.
• Conducted 401 CSR supplier assessments.

Climate Goals & Targets

Environmental Challenges

• Climate change impacts on infrastructure and operations.
• Transition risks from regulatory changes and market shifts.
• Digital divide and ensuring equal access to digital technology.
• Maintaining profitability of investments and economic sustainability of media activities.
• Corruption and influence peddling.
• Data security and protection.

Mitigation Strategies

• Developed climate risk map and adaptation plan.
• Implemented business continuity management system (BCMS).
• Investing in high-speed networks and 5G.
• Supporting digital inclusion initiatives with Emmaüs Connect and other partners.
• Implementing anti-corruption program and whistleblowing system.
• Formalized General Information Security Policy (GISP) based on ISO 27001.
• Strengthened data protection compliance processes.

Supply Chain Management

Supplier Audits: 401/year

Responsible Procurement

• Responsible purchasing policy
• CSR annex in contracts
• Prioritization of SMEs and VSEs
• Supplier CSR evaluations

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events damaging infrastructure.
• Heatwaves causing equipment breakdowns.

Transition Risks

• Stringent environmental regulations.
• Changes in demand.
• Increased energy costs.

Reporting Standards

Frameworks Used: GRI, UN Global Compact, ISO 26000

Certifications: ISO 50001, ISO 14001, ISO 27001

Third-party Assurance: KPMG S.A.

Sustainable Products & Innovation

• Eco-designed boxes and mobile phones.
• Refurbished equipment.
• La Factory customized screen protectors.

Awards & Recognition

• Happy Trainees label (6th consecutive year)