Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Human Sustainability
• Talent Sustainability

Environmental Achievements

• Became the first operator in Asia to purchase European Enhanced Environmentally Friendly Vehicles (EEV), reducing unburnt hydrocarbon emissions by 46% compared to standard Euro V models.
• Replaced older vehicles with environmentally friendly ones in Singapore and China.
• Rolled out five hybrid double-deckers in London.
• Implemented paper recycling programs across 26 offices in Singapore, resulting in annual savings of more than S$330,000.
• Introduced energy-saving initiatives (motion sensors, air conditioning adjustments) in Singapore and China.
• ComfortDelGro House and Cricklewood Garage in London attained a BREEAM rating of “Very Good”.
• Computer Cab plc (London) named one of the “Top 50 Best Green Companies” by The Sunday Times.

Social Achievements

• Donated a total of S$1.7 million to various charities and welfare organizations.
• Donated S$120,000 to the NTUC Eldercare Fund in Singapore.
• Provided support for the employment of older workers, raising the retirement age for Bus Captains at SBS Transit to 65.
• Launched a talent identification exercise and a structured Leadership Development Programme.
• Implemented a 360-Degree Leadership Development Feedback Instrument and a psychometric leadership profiling tool.
• Supported campaigns promoting safe driving and road courtesy in Singapore.
• ComfortDelGro Driving Centre contributed nearly 8,000 man-hours to the Traffic Police’s Road Safety Park Education Programme.
• SBS Transit conducted over 100 school talks and visits on safety, reaching nearly 70,000 students.
• Provided relief efforts during the Sichuan earthquake and Vietnam floods, including cash donations and deploying vehicles for rescue and aid.

Governance Achievements

• Adopted a Code of Business Conduct and a Whistle Blowing Policy.
• Board comprises eight Directors, six of whom are independent.
• Established four committees: Audit, Nominating, Remuneration, and Investment.
• Regularly reviews the adequacy of internal controls and financial authority limits.
• Released quarterly and full-year results within 45 days of the period end.
• Issued a negative assurance statement with quarterly results announcements.

Climate Goals & Targets

Environmental Challenges

• Difficult and challenging year ahead with many countries in recession.
• High fuel prices in the first part of the year and the translation effect of the weaker Sterling Pound and Australian Dollar in the latter part.
• Intense competition in the taxi industry in Ho Chi Minh City (oversupply of taxis, high fuel prices, driver shortage).
• Intense competition in the Malaysian car rental and leasing business.
• Challenges faced by businesses in the UK (high fuel prices, weaker Sterling Pound, waning economy).
• Sichuan Earthquake and Vietnam floods.

Mitigation Strategies

• Cost cutting measures and higher productivity.
• Introduced a 30 cents diesel surcharge (later removed).
• Passed on road tax savings to drivers.
• Introduced new services to attract drivers and customers in Vietnam and Malaysia.
• Transferred the finance function to the Shared Services Centre of Stagecoach Group plc in the UK.
• SBS Transit did not seek a fare increase and worked with the PTC to reduce fares for 2009.
• Taxi operations passed on savings from the Singapore Budget to drivers.
• Provided relief efforts during the Sichuan earthquake and Vietnam floods.

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Euro IV-compliant, auto-transmission Hyundai Sonata taxis.
• Euro IV-compliant limousine taxis.
• European Enhanced Environmentally Friendly Vehicles (EEV) buses.
• Hybrid double-decker buses.

Awards & Recognition

• Best Service Agent at the inaugural Land Transport Excellence Awards (VICOM).
• Excellent Model Awards for contributions to the Beijing Olympics (Shenyang ComfortDelGro Bus Co., Ltd and Shenyang ComfortDelGro Anyun Bus Co., Ltd).
• Awards from the Shenyang Municipal Government for contributions to the Beijing Olympics (Shenyang ComfortDelGro Taxi and CityCab (Shenyang)).
• Guide Award for “Excellent Performance” in 2008 (Vietnam Taxi).
• Trustworthy and Service Excellence Driving School” Award (Chengdu ComfortDelGro Qing Yang Driving School Co., Ltd).
• “AAA Grade Driving School for Service Quality” Award (Chengdu ComfortDelGro Qing Yang Driving School Co., Ltd).
• “Outstanding Business Entity” Award (Chengdu ComfortDelGro Qing Yang Driving School Co., Ltd).

Environmental Metrics

ESG Focus Areas

• Climate Change
• Energy Efficiency
• Road Safety
• Passenger Safety
• Workplace Health & Safety
• Employee Engagement
• Diversity and Non-discrimination
• Accessibility
• Local Communities
• Anti-corruption
• Public Policy and Regulatory Framework

Environmental Achievements

• Improved GHG emission intensity by 5.0% in 2019
• 43.9% of Singapore taxi fleet are hybrids
• Two Metroline bus routes in London are running on fully-electric buses
• Total solar PV output reached 1.85MWP in 2019
• Set up e-waste recycling facilities at several premises
• Achieved six Eco Office Plus awards

Social Achievements

• Reduced road fatalities and passenger injuries in 2019
• Achieved zero workplace fatality in 2019
• Launched a series of leadership development programmes
• Partnered with National Taxi Association to provide digital training for cabbies
• Female representation on the Board exceeded the target established by the Council for Board Diversity
• Donated about S$1.24 million to various charities and welfare organisations
• 440 staff volunteered for charitable activities, clocking in 3,616 hours
• Launched Project MAGIC CARES Van community programme

Governance Achievements

• Appointed Ms Jessica Cheam to the Board, a leading sustainability advocate
• Undertook a Group-level Enterprise Risk Management (ERM) review
• Implemented a governance structure for personal data protection
• No corruption or fraud incident reported in 2019

Climate Goals & Targets

Environmental Challenges

• Two road fatalities in 2019
• Climate change as an emerging risk (bushfires in Australia)
• Cybersecurity threats and increasing digital footprint
• Eight bus captains filed civil law suits disputing rest days and overtime

Mitigation Strategies

• Expand and accelerate implementation of technology solutions like Mobileye and predictive anti-collision systems
• Review targets and plans, consider adopting the TCFD climate risk reporting framework
• Strengthen capabilities to secure information infrastructure, systems and databases
• Negotiated operational changes with the Union, implemented after consensus

Supply Chain Management

Responsible Procurement

• Supplier assessment to ensure no adverse impact on society and environment
• Supplier Ethics Policy outlines expectations on fair practice, ethical conduct, social and environmental responsibility

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events (bushfires)

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX Listing Rule 711 (A) and (B)

UN Sustainable Development Goals

• 10 of the UN Sustainable Development Goals

Mapped the UN SDGs into our sustainability framework.

Sustainable Products & Innovation

• Hybrid and electric vehicles

Awards & Recognition

• Inclusion in the 2019 Dow Jones Sustainability Index – Asia Pacific
• Top fifth percentile transportation company in Sustainalytics’ 2019 ESG risk rating performance

Environmental Metrics

ESG Focus Areas

• Climate Action
• Health & Safety
• Growing Our People
• Supporting Our Community
• Governance
• Innovation
• Responsible Consumption
• Economic Performance
• Anti-Corruption
• Accessibility
• Diversity
• Employee Training
• Local Communities
• Waste Management
• Water Consumption
• Public Policy and Regulatory Framework
• Customer Health and Safety

Environmental Achievements

• GHG emissions intensity reduced by 8.1% from 2015 level
• 57.1% of total taxi fleet in Singapore are hybrid or electric vehicles
• Ulu Pandan Depot awarded Green Mark Platinum (Super Low Energy)
• 44% of office buildings are Green Mark / Eco Office certified
• Increased solar photovoltaic (PV) output to 1.85 MWP
• achieved an additional eleven Eco Office Plus awards
• Two Business Units awarded GreenDNA certification
• ComfortDelGro Headquarters obtained PUB Water Efficient Building (WEB) certification

Social Achievements

• Zero road fatalities and zero workplace fatalities
• Kept injury rates below national averages
• Rolled out Microsoft Office, Tableau and Sharepoint training programmes
• 30% female representation in Boards exceeded target
• Maintained signatory to the Tripartite Alliance of Fair and Progressive Employment Practices (TAFEP)
• No incidents of breach of any labour laws
• 100% of buses are wheelchair accessible in Singapore
• Over 90% of buses are wheelchair accessible in the UK
• Over 57% of buses are wheelchair accessible in Australia
• Mean Kilometres Between Failure (MKBF) of North East Line and Downtown Line exceeded target
• Donated over S$1.44 million to various charities
• Secured accommodation for over 1,518 Malaysian SBS Transit bus drivers
• Extended close to S$120 million in relief to cabbies through rental waivers
• Deployed about 500 cabbies to alternative jobs
• Over 2,100 cabbies signed up for ComfortDelivery

Governance Achievements

• No incidents of corruption and fraud reported
• Extended Group-level governance structure for personal data protection to Australia, UK and China
• Developed a Group-level Enterprise Risk Management (ERM) structure
• No major cybersecurity breach
• Implementation of mandatory Cyber Security Awareness Training
• Quarterly review of Key Risk Indicators (KRIs)
• All three listed companies ranked Top 20 in Singapore Governance and Transparency Index (SGTI)

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted operations
• Supply chain disruptions due to the pandemic
• Delays in projects due to the pandemic (hydrogen bus trial, solar PV panel installation)

Mitigation Strategies

• Rental waivers and other financial support for cabbies
• Secured accommodation for Malaysian employees
• Developed ComfortDelivery app for alternative income for cabbies
• Implemented telecommuting and safe distancing measures
• Mobilised cross-country support for PPE
• Working closely with stakeholders to resume delayed projects

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Ethics Policy
• Supplier assessment
• Competitive sourcing exercises
• Public tenders
• ComPASS procurement software

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Greening of fleet, improvements in energy efficiency, use of renewables

Reporting Standards

Frameworks Used: GRI Standards: Core option, SGX Listing Rule 711 (A) and (B)

Certifications: ISO 14001, ISO 45001, ISO 9001, ISO 4801, AS/NZS 4801, Green Mark, Eco Office, Eco Office Plus, GreenDNA

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Mapped UN SDGs into sustainability framework, focusing on 10 most relevant goals

Sustainable Products & Innovation

• Hybrid and electric vehicles
• Predictive anti-collision buses

Awards & Recognition

• Dow Jones Sustainability Index (DJSI) – Asia Pacific inclusion
• NTUC May Day award (ComfortDelGro Taxi)
• Green Mark Platinum (Super Low Energy) for Ulu Pandan Depot
• GreenDNA Certificate (ComfortDelGro Engineering and SBS Transit)
• Water Efficient Building (WEB) Basic Certification for Braddell premises

Environmental Metrics

ESG Focus Areas

• Climate Change Adaptation and Mitigation
• Health and Safety
• Our People
• Our Patrons and Communities
• Ethical Business and Operational Integrity
• Cybersecurity, Data Privacy and Innovation
• Supply Chain Management

Environmental Achievements

• Reduced GHG emissions intensity in 2022 from 2021 (240 tCO2e/S$M Revenue)
• Increased solar photovoltaic capacity to 4.885 MWp globally
• 62.5% of our offices in Singapore are Eco-Office certified
• 65% of our total car fleet globally are cleaner energy vehicles

Social Achievements

• Contributed a total of $1.28 million in donations and over 17,500 volunteer hours to various beneficiaries
• Launched Intellect initiative to provide mental well-being support for employees
• All public buses are 100% wheelchair accessible

Governance Achievements

• Established a clear and transparent whistleblowing process
• Incorporated an “ESG assessment” into our supplier selection criteria
• ComfortDelGro Engineering and VICOM Ltd have attained the Data Protection Trustmark Certification

Climate Goals & Targets

Environmental Challenges

• Three employee fatalities: two in CDC, one in SBS Transit; one non-employee fatality.
• Increasing workplace injury rate in Australia attributed to severe weather events and return to pre-pandemic rostering.
• One case of personal bribery occurred between 2019 and 2021, sentenced in 2022 (SBS Transit).

Mitigation Strategies

• Thorough review of Health and Safety approach and enhancements to systems.
• Safety time-out sessions, safety advisories, and accident prevention pointers after Singapore bus incident.
• Disciplinary action taken against employees involved in bribery and conflict of interest cases.

Supply Chain Management

Supplier Audits: 357 suppliers assessed for environmental and social impacts

Responsible Procurement

• ESG assessment in supplier selection criteria
• Supplier Code of Conduct
• ComPASS procurement software

Climate-Related Risks & Opportunities

Physical Risks

• Floods
• Heatwaves
• Storms and cyclones
• Wildfires
• Rising sea levels
• Water scarcity

Transition Risks

• Carbon pricing
• Changing customer expectations
• Low carbon economy transition policies & regulations
• Reputational risks
• Technology shifts

Opportunities

• Electrification of fleets
• Investment in renewable energy
• Development of energy-efficient products

Reporting Standards

Frameworks Used: GRI Standards 2021, UNGC 10 Principles, SASB: Road Transportation Standard, SGX 27 Core ESG metrics, TCFD

Certifications: ISO 45001, ISO 9001, ISO 50001, Eco-Office Certification, Data Protection Trustmark

UN Sustainable Development Goals

• Goal 7
• Goal 11
• Goal 12
• Goal 13

Initiatives aligned with UN SDGs through three key pillars: climate-friendly transport, employee well-being, and strong governance.

Sustainable Products & Innovation

• Electric and hybrid vehicles
• Hydrogen fuel cell electric buses

Awards & Recognition

• Dow Jones Sustainability Asia/Pacific Index
• Morgan Stanley Capital International ESG rating of AA
• First in the global World Benchmarking Alliance Climate and Energy Benchmark in Transport 2022
• NSW Premier’s Award in Recovery and Resilience
• Victorian WorkSafe Award 2022

Environmental Metrics

ESG Focus Areas

• Climate Change Adaptation & Mitigation
• Emissions & Air Quality
• Energy & Fuels
• Resource Stewardship
• Health & Safety
• Our People
• Our Patrons and Communities
• Ethical Business & Operational Integrity
• Cybersecurity, Data Privacy and Innovation
• Supply Chain Management

Environmental Achievements

• Reduced GHG emissions intensity in 2023 from 2022 (275 tCO2e/S$M Revenue)
• 59% of total car fleet globally are cleaner energy vehicles
• 13% of total bus fleet globally are cleaner energy vehicles
• Increased solar photovoltaic (PV) capacity to 7 MWp
• 100% of our office buildings in Singapore are Eco-Office certified

Social Achievements

• Launched several webinars and initiatives focusing on promoting stress management
• Signed a memorandum of understanding (MoU) with the NTUC Club to adopt UPlay, an innovative one-stop platform that offers a ‘phygital’ (physical and digital) concierge of curatorial recreation experiences to enhance the social well-being of our employees.
• CDC Victoria was awarded the WorkSafe Award 2022 – Commitment to Prevention of Mental Injury in the WorkPlace.
• Contributed S$1.51 million cash donations, and services and products with market value close to S$3 million as donations in-kind
• Employees contributed over 9,600 hours in volunteering work globally

Governance Achievements

• Rolled out Global Supplier Code of Conduct
• 90% board independence
• ESG factors integrated into executive compensation (25% of annual BSC performance, 20% of ESAS)

Climate Goals & Targets

Environmental Challenges

• One employee fatality in Australia
• One case of bribery
• Three former VICOM staff convicted for corruption

Mitigation Strategies

• Comprehensive review on health and safety approach, enhancements, and continued staff education
• Implemented robust internal controls to prevent fraud and corruption
• VICOM attained ISO37001:2016 Anti-Bribery Management (ABMS) certification and provides anti-corruption training

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Global Supplier Code of Conduct
• ESG assessment for tenders over S$500,000
• ComPASS system for electronic spend management

Climate-Related Risks & Opportunities

Physical Risks

• Heatwaves
• Floods
• Storms/Cyclones
• Wildfires
• Rising sea levels
• Droughts/Water scarcity

Transition Risks

• Increased climate change-related regulations and disclosures
• Emissions reduction regulations or policies
• Carbon pricing
• Changing consumer preference and stakeholder expectations
• Transition of fleet towards greener fleet

Opportunities

• Increased revenues through access to new and emerging markets
• Reputational advantages for timely or early adoption of regulations
• Cost savings from moving from fuel to electricity
• Opportunity to improve the resilience and energy efficiency of portfolio
• Competitive advantage can be established
• Opportunity to reinvent and transition product offerings towards greener alternatives

Reporting Standards

Frameworks Used: GRI Sustainability Reporting Standards 2021, UNGC, SASB, ISSB, TCFD

Certifications: ISO 9001, ISO 55001, ISO 50001, ISO 45001, ISO 37001, ISO 27001, ISO 22301, ISO 14001, Eco-Office Certification, BizSafe Star Certification, Progressive Wage (PW) Mark accreditation

Third-party Assurance: ComfortDelGro Group Internal Audit (internal review)

UN Sustainable Development Goals

• Goal 7 (Affordable and clean energy)
• Goal 8 (Decent work and economic growth)
• Goal 9 (Industry, innovation, and infrastructure)
• Goal 11 (Sustainable cities and communities)
• Goal 12 (Responsible consumption and production)
• Goal 13 (Climate action)

The report maps the company's initiatives to relevant SDGs.

Sustainable Products & Innovation

• Electric vehicles
• Electric vehicle charging infrastructure
• Solar power systems

Awards & Recognition

• Dow Jones Sustainability Asia/Pacific Index
• S&P Global Sustainability Yearbook
• Morgan Stanley Capital International (MSCI) ESG Rating (AA)
• FTSE4Good Indices
• World Benchmarking Alliance (WBA) Climate and Energy Benchmark in Transport (ranked first)
• SIAS Investors’ Choice Awards