Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee engagement
• Customer satisfaction
• Community relations
• Environmental responsibility
• Financial sustainability

Environmental Achievements

• Increased recycling rate to over 80% (23% improvement from previous year)
• Improved fuel efficiency of new vehicles

Social Achievements

• Launched My Ideas platform for employee feedback
• Highest ever response rate for annual employee survey
• Donated £6,000 to Salisbury District Hospital Stars Appeal
• Signed RNIB bus charter for Bluestar
• Partnership with The Rainbow Project to provide work experience for disadvantaged youth
• Improved customer service with extended opening hours and dedicated customer support

Governance Achievements

• IRTE workshop accreditation for Bluestar Engineering team
• Ben Gilmore (Salisbury Reds) named DVSA Vehicle Technician of the Year
• Launched internal management training scheme
• Launched Training Academy online facility

Climate Goals & Targets

Environmental Challenges

• Negative feedback about the 216 service (Damory)

Mitigation Strategies

• Rebranded the 216 service, replaced older vehicles with refurbished ones, amended timetable to improve reliability

Supply Chain Management

Responsible Procurement

• Ethical procurement embedded in supply chain management processes

Climate-Related Risks & Opportunities

Awards & Recognition

• Routeone Awards for ‘Medium Shire Operator’ (morebus)
• IRTE Awards & Accreditations
• Fair Tax Mark

Environmental Metrics

ESG Focus Areas

• Stronger communities
• Cleaner environment
• Smarter technology
• Happier customers
• Better teams

Environmental Achievements

• 22% reduced carbon emissions per vehicle mile in the last two years
• First transport company to secure the ISO 50,001 certification for best practice in energy management after reducing carbon emissions by 30% in three years and by 70% over the past ten years.
• £200m invested in Euro VI buses
• 30 geo-location zero-emission buses in Brighton

Social Achievements

• Launched Chatty Bus initiative to fight loneliness and social isolation
• £1m of community investment every year
• Launched Helping Hand card to improve accessibility for passengers with hidden disabilities
• First transport operator to be accredited as a provider of apprenticeships across bus and rail
• 1,000 apprentice target for 2019
• Women in Bus network launched

Governance Achievements

• First company in the transport industry to launch a Sustainable Procurement Charter
• Go-Ahead awarded with the Fair Tax mark for a fifth consecutive year.

Climate Goals & Targets

Environmental Challenges

• Transition to net zero emissions by 2050
• Adaptation to climate change (damage and disruption, reputational risks)
• Competition from disruptor companies
• Meeting government targets for decarbonization of rail by 2040

Mitigation Strategies

• Acquisition of low-and ultra-low emission buses
• Continued investment and innovation in railway engineering
• Forward planning and investment in climate-resilient infrastructure
• Combining innovation with financial and operating capabilities

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable Procurement Charter

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes, market shifts

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: UN Sustainable Development Goals (SDGs)

Certifications: ISO 50001 (energy management), ISO 14001 (environmental management - rail operations), Fair Tax Mark

Third-party Assurance: Bureau Veritas UK Ltd

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Electric buses, hydrogen fuel cell buses, air-filtering buses

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Stronger communities
• Happier customers
• Better teams
• Cleaner environment
• Safer working

Environmental Achievements

• £37 million investment in Northumberland Park electrification and 96 new electric buses.
• Waterloo Bus Garage conversion from diesel to fully electric operation.
• Electrified 11 bus routes across London.
• Introduction of 96 new BYD ADL Enviro400EV zero-emission electric buses at Northumberland Park.
• Estimated 7,000 tonnes of CO2 saved since the introduction of its electric fleet in 2013.

Social Achievements

• 370 driver apprentices developed in the last financial year.
• Launched colleague-related app, iGO.
• Launched employee wellbeing system ‘the Pod’.
• Organized a charity cycle ride raising over £1,000 for Cancer Research and Great Ormond Street Hospital.
• Provided safe transport for school children during the pandemic.

Governance Achievements

• Implemented driver defect reporting app across all 16 garages.
• Collaborated with TfL on temperature testing trial and COVID-19 fatalities report.
• Secured PPE for colleagues, including reusable face masks.

Climate Goals & Targets

Environmental Challenges

• Coronavirus pandemic impact on public transport.
• Challenges faced when electrifying a site constrained for space.
• Maintaining COVID-safe work environment.

Mitigation Strategies

• Enhanced cleaning and limiting capacity on buses.
• Secured PPE for colleagues.
• Developed new schedules and temporarily decommissioned/recommissioned fleet.
• Implemented consistent messaging with TfL regarding COVID-19.

Supply Chain Management

Responsible Procurement

• Partnering with local companies and suppliers for PPE

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Electric buses

Awards & Recognition

• Energy Globe Award

Environmental Metrics

ESG Focus Areas

• Climate change
• Diversity & Inclusion
• Governance
• Employee wellbeing
• Community investment
• Supply chain sustainability

Environmental Achievements

• Achieved a 27% absolute reduction in carbon emissions since 2016.
• Opened the UK’s first all-electric bus depot.
• Launched the UK’s first air-filtering bus.
• Introduced the UK’s first hybrid ‘geo-location’ electric bus route.
• All UK premises powered by zero-carbon electricity.

Social Achievements

• Launched the railway industry’s first Mental Health Charter.
• Increased the pool of health and wellbeing advocates and mental health first aiders.
• Launched female-focused recruitment campaigns.
• Continued to support the ‘Women in Rail’ initiative.
• Contributed over £1m to local communities.

Governance Achievements

• Enhanced corporate governance arrangements, particularly relating to oversight of complex rail operations.
• Accelerated plans to refresh the Board and leadership team.
• Appointed a new Group Chief Executive and Interim Group Chief Financial Officer.
• Appointed two new non-executive directors.
• Separated the roles of Audit Committee Chair and Senior Independent Director.

Climate Goals & Targets

Environmental Challenges

• Matters relating to the London & South Eastern Railway (LSER) franchise.
• Challenges in International Rail.
• COVID-19 pandemic impacting passenger numbers.
• Potential reduction in government support for rail services in Norway.
• Increased competition in the market.

Mitigation Strategies

• Commissioned an Independent Review into LSER’s performance.
• Provided a provision for a potential financial penalty from the DfT.
• Took measures to improve the ability of Go-Ahead and the Board of GTR to better safeguard and assure the compliance obligations of its complex contract.
• Introduced a new operating model across the Group to enhance internal controls.
• Focused on cost drivers to optimise efficiency.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Sustainable Supply Chain Charter
• Target to allocate 33% of influenceable spend to SMEs by 2023
• Compliance with ISO 20400 for sustainable procurement

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Modal shift towards public transport
• Development of energy-efficient products

Reporting Standards

Frameworks Used: TCFD

Certifications: ISO 50001, ISO 45001, ISO 14001, ISO 20400

Third-party Assurance: Deloitte

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 11 (Sustainable Cities and Communities)
• Goal 13 (Climate Action)

Go-Ahead's initiatives contribute to these goals through decarbonization efforts, sustainable transport solutions, and community engagement.

Sustainable Products & Innovation

• Electric buses
• Air-filtering buses
• Hybrid electric buses

Awards & Recognition

• London Stock Exchange Green Economy Mark
• A minus grade from the Carbon Disclosure Project Climate Change Survey
• FTSE4Good Index
• Green Economy Mark
• Prime status from ISS ESG
• AAA from MSCI ESG Ratings
• Low Risk from Sustainalytics
• UK Fleet Champions Award
• Queen’s Award for Voluntary Service