Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental Sustainability
• Social Responsibility
• Corporate Governance

Environmental Achievements

• Reduced all one-time/multiple use plastic to 0 kgs from 97.74 kgs in FY20
• Reduced non-recyclable paper usage to 3.95 tons from 33.33 tons in FY20
• Reduced electricity consumption (units per day per employee) to 2.6 from 3.5 in FY20
• Reduced non-recycled paper consumption (grams per employee per day) to 1 from 11 in FY20
• Reduced non-drinking water consumption (liters per employee per day) to 0.22 from 14.28 in FY20
• Reduced Scope 1-2-3 CO2 emissions to 6698 metric tons from 12587 metric tons in FY20
• Increased renewable energy usage for electricity to 4% from 3% in FY20
• Reduced food waste by ~25% (pre-Covid)

Social Achievements

• Created 1,996 gross direct jobs for freshers
• Reduced employee attrition to 24.25% from 38.56% in FY20
• Improved gender diversity (overall) to 34.9% from 32% in FY20
• Improved gender diversity at managerial level to 21.9% from 20.3% in FY20
• Provided 2.29 million training hours for employee upskilling
• Reached 20,821 lives through CSR initiatives
• Employees volunteered 5,953 hours for CSR

Governance Achievements

• Maintained 100% compliance with special resolutions approved by shareholders
• No breaches of the Code of Ethics
• No incidents reported through the whistleblowing procedure
• 100% of operational sites with an information security management system (ISMS) certified to ISO 27001
• 96.70% of staff trained on anti-bribery and corruption policies
• 98% of employees with completed background checks
• 55% of suppliers confirming to company’s ESG principles

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting operations and data collection
• Supply chain disruptions (implied)

Mitigation Strategies

• Work from home policy (97.5% of employees working remotely)
• Implementation of various energy-saving and technology improvement initiatives
• Covid-19 related measures (PPE, vaccination drives, sanitization)

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• ESG principles, dual approval process for vendor spend decisions

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: ISO 27001

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• 1, 4, 8, 3, 5, 10, 11, 12, 15, 17

Not disclosed

Sustainable Products & Innovation

• Avoidable Truckroll, dispatch program, digital services

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Corporate Governance
• Business Sustainability
• Talent Management
• Environment
• Social
• Governance

Environmental Achievements

• Reduced non-recyclable paper usage by 88.1% compared to FY20
• 100% non-drinking wastewater recycled
• 18% of total electricity consumption from renewable energy sources
• Total Scope 1-2-3 CO2 emissions reduced by 30.5% compared to FY20
• Non-drinking water consumption per employee/day reduced by 81.6% compared to FY20
• 92% of offices under LEED certification
• Installation of EV charging station in Mumbai office

Social Achievements

• Gross direct jobs (fresher) created: 5190
• Increased gender diversity (overall) to 33.1%
• Increased women representation in managerial level to 15.5%
• Employee volunteer hours for CSR: 9838
• Lives touched through CSR: 2357
• Philippines site certified as a Great Place to Work with a 90% employee approval rating

Governance Achievements

• Paid INR 134.17 crores of direct and indirect taxes in FY22
• 100% coverage of training for insider trading regulation and anti-bribery prohibition
• Special fraud risk-related training conducted for relevant employees
• Robust compliance with laws and regulations
• Transparent communication with stakeholders

Climate Goals & Targets

Environmental Challenges

• Pandemic situation requiring work from home for almost all staff, impacting FY22 metrics
• Talent demand and supply constraints

Mitigation Strategies

• Implemented Secure Anywhere Anytime (SAA) model for secure remote work
• Invested heavily in recruiting, training, and engagement initiatives
• Developed hundreds of hours of training, administered online
• Pivoted engagement initiatives with video check-ins, tools to address stress, and virtual team events
• Prioritized offices for critical work and new hire training

Supply Chain Management

Supplier Audits: 64% in FY22

Responsible Procurement

• ESG principles considered during vendor selection and onboarding
• Enhanced Due Diligence Questionnaire

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

• Goal 1: No Poverty
• Goal 3: Good Health and Well-being
• Goal 4: Quality Education
• Goal 5: Gender Equality
• Goal 8: Decent Work and Economic Growth
• Goal 10: Reduced Inequalities
• Goal 11: Sustainable Cities and Communities
• Goal 12: Responsible Consumption and Production
• Goal 15: Life on Land
• Goal 17: Partnerships for the Goals

eClerx's CSR initiatives and business practices contribute to these goals

Awards & Recognition

• Brandon Hall Group Excellence in Learning and Development (4 consecutive years)
• Analytics India Magazine Top Data Science Providers in India (Leader)
• NASSCOM 2022 AI Game Changers award (Compliance Manager solution)
• Two ITEA awards at ASQE

Environmental Metrics

ESG Focus Areas

• Governance
• Environmental
• Social

Environmental Achievements

• Increased renewable energy share to 32% of total electricity consumption in India (from 18% in FY2022).
• Installed solar panels (1.4 MW capacity) at Pune campus.
• Reduced Scope 2 emissions by 32% compared to FY2021-22 in India.
• Clocked 1 lakh+ kms using EV fleet in Q4 FY22-23, saving 22,000 kgs of CO2e emissions.

Social Achievements

• Launched a global HR platform (Oracle HCM) to improve employee experience.
• Women comprise 37% of the global workforce.
• Launched LEADIn coaching program for high-potential women leaders.
• Conducted Skill of the Year programs on RPA and Low-Code/No-Code, certifying 1035 and 1330 employees respectively.
• Supported various CSR initiatives impacting 15,200 lives.

Governance Achievements

• Published first BRSR (Business Responsibility & Sustainability Report) in line with SEBI requirements.
• Renamed CSR Committee to CSR & ESG Committee.
• Maintained full compliance with NGRBC principles.

Climate Goals & Targets

Environmental Challenges

• Concentration risk (60% revenue from top 10 clients).
• Currency risk (82% revenue in USD).
• Competition risk.
• Integration risk from acquisitions.
• Key people risk.
• Technological risk.
• Increased Scope 3 emissions (33% of total emissions) due to increased office attendance and business travel.

Mitigation Strategies

• Focus on productized services and managed services (BPaaS) to reduce client concentration.
• Risk management framework in place.
• Investment in automation and analytics.
• Integration strategies for acquisitions.
• Investment in employee training and development.
• Adoption of new technologies.
• Implementation of measures to mitigate GHG emissions (energy efficiency improvements, increased renewable energy, EV fleet).

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Code of Conduct
• Sustainable Sourcing Policy
• Engagement with suppliers demonstrating commitment to sustainability.

Climate-Related Risks & Opportunities

Physical Risks

• Droughts
• Heatwaves
• Forest fires
• Floods

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services
• Growth in renewable energy sector

Reporting Standards

Frameworks Used: GRI, BRSR, TCFD, CDP

Certifications: ISO 14001 (Personiv Coimbatore), ISO 45001 (Personiv Coimbatore)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 8 (Decent Work and Economic Growth)
• Goal 10 (Reduced Inequalities)
• Goal 13 (Climate Action)
• Goal 4 (Quality Education)

Initiatives contribute to these goals through renewable energy adoption, job creation, community development, emission reduction, and educational support.

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Brandon Hall Group Awards for Learning and Development (2023)
• Business Analytics Company of the Year - Singapore Prestige Awards (2023)
• Crain’s 100 Best Places to Work in New York City (2021)
• E-Commerce Germany Awards for Best Product Content Creation Tool (2022)
• NASSCOM AI Game Changers Award (2022)
• Globee® Awards for Information Technology (2023)
• Award for most innovative KYC investigation & due diligence (2022)
• iNFHRA’s 6th Edition Workplace Excellence Award (2021-2022)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Renewable electricity consumption increased 2.2 times compared to FY23, reaching 68% of total electricity consumption in India and Manila.
• Saved 639 tons of CO2 through EV fleet initiative.
• 100% recycling of wastewater at all India locations.
• 94% of offices in India are LEED certified.

Social Achievements

• Improved overall gender diversity from 37% in FY23 to 38.7% in FY24.
• 6,185 freshers hired in FY24 in India.
• Celebrated diversity and promoted an inclusive work environment.
• Impacted over 24,000 lives through CSR activities.

Governance Achievements

• Independent Directors make up 72.73% of the total board.
• 100% average board meeting attendance rate.
• 93.99% of staff trained on Anti-Bribery and Anti-Corruption Policies.
• 100% of vendor spend decisions implemented with dual approval.

Climate Goals & Targets

Environmental Challenges

• Cyber-attacks and information security breaches.
• High attrition rates and employee engagement.
• Climate change related physical and transition risks.
• Macro-economic risks, concentration risk, currency risk, and competition.

Mitigation Strategies

• ISO27001:2022 and ISO 22301:2019 certifications.
• Occupational health and safety policy, diversity and inclusion programs, employee wellbeing initiatives.
• Business Continuity Management Policy, environmental policy with emission reduction targets, net zero transition plan.
• Risk management system, strategies to manage currency risk, diversification of client portfolio.

Supply Chain Management

Supplier Audits: 79% of critical vendors trained on sustainable sourcing policy

Responsible Procurement

• ESG commitment questionnaire
• Supplier Code of Conduct (aligned with UNGC principles)
• Supplier diversity program

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes, policies

Opportunities

• Development of energy-efficient products and services, positioning as a climate resilient company.

Reporting Standards

Frameworks Used: GRI, UN Sustainable Development Goals (SDGs)

Certifications: ISO 27001:2022, ISO 22301:2019, LEED

Third-party Assurance: TÜV SÜD South Asia Private Limited

UN Sustainable Development Goals

• Goal 4 (Quality Education)
• Goal 8 (Decent Work and Economic Growth)
• Goal 13 (Climate Action)
• Goal 17 (Partnerships for the Goals)

Initiatives contribute to these goals through education, employability, and environmental programs.

Awards & Recognition

• Asia-Pacific Stevie® Awards (two Gold awards)
• Most Valuable Partner award from a key client
• Globee Awards
• Big Innovation Award
• A-Team Publications
• NetApp Innovation Awards