Climate Change Data

Environmental Metrics

ESG Focus Areas

• Education & Youth Empowerment
• Entrepreneurship
• Community Development
• Emergency Relief
• Sports
• Environment

Environmental Achievements

• Decreased per-shipment fuel consumption by 3% in 2010
• Reduced fuel consumption by 24% since 2006
• Paper savings of 72 tons in 2010 due to reduced waybill printing
• Reduced per-shipment electricity consumption by 2% in 2010
• Reduced per-shipment water consumption by 3% in 2010

Social Achievements

• Launched the ‘Global Change Leaders’ program
• Celebrated frontline employees in ‘Aramex Courier Day’
• Increased total training hours by 23% over the previous year, reaching an average of 21 training hours per employee in 2010
• Reduced vehicle accidents resulting in injuries by 70% in 2010
• Reduced warehouse lost time injuries by 64% in 2010

Governance Achievements

• Maintained independently assured rating of A+ on the GRI rating system
• Merged existing tracking system locations to better control quality and deliver a more consistent customer experience
• Deployed a state-of-the-art Aramex Contact Center system

Climate Goals & Targets

Environmental Challenges

• Anticipated increase in operating costs as a result of inflationary pressure and higher fuel prices in 2011
• Challenges in quantifying environmental impact due to the nature of operations and interconnection with third parties
• Challenges in measuring waste output

Mitigation Strategies

• Exploring the use of alternative energy technologies to further reduce carbon footprint
• Working closely with partners (airlines, in particular) to compile the necessary information for a carbon footprint analysis
• Systemization of waste monitoring planned for 2011-2012

Supply Chain Management

Responsible Procurement

• Responsible procurement policy which encourages the selection of eco-friendly alternatives; requires careful consideration of vehicle emission levels before inclusion in our fleet

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI, UN Global Compact

Certifications: ISO 14001 (8 stations), OHSAS 18001 (11 stations), ISO 9001:2008 (28 stations), TAPA (6 stations)

Third-party Assurance: Ernst and Young

Sustainable Products & Innovation

• Environment-friendly biodegradable pouches for express shipments; biodegradable plastic windows to recycled cardboard envelopes

Awards & Recognition

• Quality of Service Award- World Freight Alliance
• Best Small Outsource Provider (Middle East Call Center Awards)
• Express Logistics Provider of the Year (SCATA)
• Outstanding Achievement of the year award (SCATA)
• Best Quality Assurance Program (Middle East Call Center Awards)

Environmental Metrics

ESG Focus Areas

• Community Development
• Youth Empowerment
• Education
• Entrepreneurship
• Sports
• Environment
• Emergency Relief

Environmental Achievements

• Released first carbon footprint report
• Achieved ISO 14001 certification at ten new sites
• Upgraded fleet to comply with Euro 4 and Euro 5 emissions standards
• Used biodegradable plastic in envelopes
• Saved 75 tons of paper by automating internal processes

Social Achievements

• Employee opinion survey resulted in an 80% overall rating (11% higher than global high-performing companies)
• Increased involvement in communities, partnering with Ruwwad for Development
• Partnered with General Presidency of Youth Welfare and Professional League Commission in Saudi Arabia to develop special needs facilities at football stadiums
• Provided human rights and labor rights training programs
• Expanded workforce by 10%

Governance Achievements

• 78% of Board members are independent non-executive directors
• Implemented ethical business training into induction program
• No instances of non-compliance with local or international regulators
• One case of corruption reported and dealt with
• Implemented responsible procurement policy

Climate Goals & Targets

Environmental Challenges

• Rising fuel prices
• Political instability in some Arab locales
• Limited availability of suitable mitigation technologies
• Regulatory changes affecting business (e.g., carbon tax on airlines)

Mitigation Strategies

• Invested in new technologies and improved efficiencies, reducing costs
• Kept pace with e-commerce customer needs
• Deployed various systems and technologies to reduce environmental impact
• Upgraded fleet to attain highest standards of fuel efficiency
• Increased utilization of video and audio conferencing

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Responsible procurement policy requiring consideration of vehicle emission levels and environmentally-friendly criteria for consumables

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Regulatory changes (e.g., carbon tax on airlines)

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI, UN Global Compact

Certifications: ISO 14001, OHSAS 18001, ISO 9001

Third-party Assurance: Ernst & Young

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Best Small Call Center at the 2011 UAE Call Center Awards
• 2011 Special Services Award at the 2011 British International Freight Association (BIFA) Awards
• Most Improved Website in the Consumer and Lifestyle section of the Internet Awards Middle East

Environmental Metrics

ESG Focus Areas

• Human Resources
• Human and Labor Rights
• Learning and Development
• Health and Safety
• Environment
• Corporate Activism
• Customers
• Community

Environmental Achievements

• Achieved LEED certification at Aramex–Mashreq sustainable logistics facility in Cairo.
• Renewed ISO 14001 certification at two sites in Amman.
• Reduced accidents per shipment by 27%
• Saved 93 tons of paper by automating internal processes and encouraging electronic communication.

Social Achievements

• Expanded corporate activism in Kenya, Uganda, and South Africa, focusing on youth, entrepreneurship, and education.
• Partnered with Ruwwad for Development, expanding its model to Egypt, Palestine, and Lebanon.
• Provided training programs for more than 5,000 employees on governance-related issues.
• Increased percentage of female employees to 15% of total personnel.
• 80% of employees attended training programs.

Governance Achievements

• Received an A+ rating from the GRI for the sixth consecutive year.
• Maintained compliance with local and international laws and regulations; no instances of non-compliance reported.
• Implemented a whistle-blowing policy to ensure transparency and ethical business practices.

Climate Goals & Targets

Environmental Challenges

• Limited availability of mitigation technologies (solar, wind) and regulations preventing the achievement of emission reduction targets.
• Increase in emissions due to 20% growth in employees, rise in vehicles, warehouses, and shipments.
• Challenges in calculating energy savings due to operational and personnel expansion.

Mitigation Strategies

• Upgrading fleet with Low Emission Vehicles (LEVs) and exploring alternative technologies (bio-diesel).
• Utilizing video conferencing to reduce business travel.
• Implementing energy conservation initiatives and waste recycling programs.
• Introducing electronic scanners and electronic signature capture technology to reduce paper consumption.

Supply Chain Management

Supplier Audits: Pilot implementation of supplier evaluation form in 2012, full implementation planned for 2013.

Responsible Procurement

• Responsible procurement policy for global fleet (fuel-efficient vehicles, EURO 4/5 emission standards).
• Use of recycled paper for packaging.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3.1, UN Global Compact

Certifications: ISO 14001, ISO 9001, OHSAS 18001, LEED Silver

Third-party Assurance: Ernst & Young Jordan

Environmental Metrics

ESG Focus Areas

• Climate Change
• Community Engagement
• Youth Education and Empowerment
• Entrepreneurship
• Human Rights
• Employee Well-being

Environmental Achievements

• Reduced scope 1, 2, and 3 carbon emissions by 6%
• Commissioned a second solar farm in Dubai, expected to cover more than 60% of the facility’s energy needs
• Successfully tested electric vehicles in Saudi Arabia

Social Achievements

• Supported 4,000+ SMEs and start-ups, indirectly saving over 5,000 jobs
• Increased the number of beneficiaries of sustainability initiatives to more than 360,000 persons worldwide
• Launched a global Flexible Working Policy
• Provided support to communities affected by COVID-19, including food and medical supplies

Governance Achievements

• A new board of directors was elected in June 2020
• Established the information security governance Committee in 2018
• 82% of total employees received compliance training

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting operations and supply chains
• Higher long-haul costs and costs associated with scaling last-mile operations
• Supply chain disruptions impacting Freight Forwarding business
• Increased cost per kilo of shipment due to constrained air freight capacity
• Morocco warehouse fire incident
• Deteriorating liquidity and banking conditions in Lebanon

Mitigation Strategies

• Safeguarding employee health and safety
• Investing in technology for efficient operations and last-mile delivery solutions
• Expanding last-mile operations (hiring couriers, increasing fleet, expanding infrastructure)
• Upgrading line haul capabilities
• Launching a revamped consumer app and Aramex SMART payment option
• Rolling out an integrated logistics execution platform, CargoWise
• Expanding operations in strategic logistics hubs (e.g., Abu Dhabi)
• Focusing on defensive industry verticals (healthcare, FMCG)
• Participating in The Hope Consortium for global vaccine distribution

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier evaluation and risk and compliance efforts
• Due diligence process for high-risk vendors

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards, UNGC, International Integrated Reporting Council (IIRC) Framework

Certifications: ISO 9001:2015, ISO 14001:2015, ISO 45001:2015, TAPA

Third-party Assurance: Ernst & Young Jordan

UN Sustainable Development Goals

• Goal 4
• Goal 5
• Goal 8
• Goal 13
• Goal 16
• Goal 17

Aramex's initiatives contribute to these goals through youth education and empowerment, gender equality, economic growth, climate action, peace and justice, and global partnerships

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• LinkedIn Best Performing Brand of the Year 2020 in the Middle East and North Africa region