Climate Change Data

Environmental Metrics

ESG Focus Areas

• Energy
• Carbon footprint
• Water
• Waste
• Responsible buying
• Ecosystems and Biodiversity
• Labor practices and equity
• Local Communities
• Human Rights and Trafficking
• Governance

Environmental Achievements

• Reduced total GHG emissions by around 18% between 2019 and 2022.
• Reduced water consumption by around 11% between 2019 and 2022.
• Eliminated more than 1.5 million plastic straws per year.
• Reduced an estimated 5 million disposable plastic cups per year.

Social Achievements

• 95% of employees enjoy working at DHM; 87% consider themselves happy; 89% would recommend DHM to a friend.
• Implemented a benefits package including discretionary annual bonus, additional leave days, birthday off, and other perks.
• Increased training hours by 288% compared to 2021 and 135% compared to 2019 (9102 hours in 2022).
• Donated around €72,000 to the Jesuit Service for Refugees in Portugal and provided over 450 room nights to war refugees.

Governance Achievements

• Launched a Sustainability Policy and an Anti-Corruption Policy in 2022.
• Implemented a Whistleblower channel to report discriminatory behavior or improper conduct.

Climate Goals & Targets

Environmental Challenges

• Increased energy consumption due to kitchen expansions, new F&B spaces, and EV charging stations.
• Increased water consumption per occupied room due to lower occupancy in 2022, drought, and new spas/pools.
• Lack of reliable waste data from municipalities.
• Need to improve data quality and granularity for better goal setting.

Mitigation Strategies

• Planned investments in equipment upgrades in 6 hotels and analysis of renewable energy feasibility in another 6.
• Detailed review of operational procedures and training to reduce energy consumption.
• Implementation of a live data monitoring system in one hotel unit.
• Implementation of processes to obtain quantitative waste data through sampling/weighing campaigns.
• Implementation of programs to reduce food waste.
• Investments in improving and efficiently using water from equipment in 6 hotel units.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Selection of Portuguese supplier for amenities with local ingredients and recyclable packaging.
• Use of duly certified cleaning products with dispensers.
• Focus on products from local producers.

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Energy
• Carbon Footprint
• Water
• Waste
• Responsible Sourcing
• Ecosystems and Biodiversity
• Labour Practices and Equity
• Local Communities
• Human Rights and Trafficking
• Governance

Environmental Achievements

• Trained teams and defined procedures to optimize equipment use in 14 of 18 hotels (to be extended in 2024)
• Invested in high-efficiency equipment, including heat pumps at Ramada Lisbon and Eden Resort
• Upgraded to more efficient water-using equipment
• Installed meters in all accommodation units at Eden Resort to monitor water consumption
• Strengthened waste prevention practices in food services, including automatic menu engineering dashboards and participation in the EU's TotalCtrl pilot project
• Implemented a policy ensuring joint sea deliveries to Azores hotels, reducing carbon footprint

Social Achievements

• Conducted Organisational Work Environment Survey with 97% response rate, identifying areas for improvement in work-life balance and training
• Implemented comprehensive training for all employees on Performance Appraisal
• Launched DHM's first e-learning platform
• Provided 14,530 hours of training in 2023 (60% increase from 2022)
• Celebrated European Diversity Day with local dishes and events promoting various cultures
• Supported local communities through partnerships, donations, and use of local products

Governance Achievements

• Launched a Plan for the Prevention of Risks of Corruption and Related Offences
• Provided all employees with DHM's code of conduct upon hiring

Climate Goals & Targets

Environmental Challenges

• Energy and water consumption indicators still reflect the need to intensify efficiency efforts due to continuous improvements and service expansion
• Significant leaks in two hotels increased water consumption (leaks were resolved)
• Legislation on waste collection by private operators did not come into force in 2023, hindering accurate waste data collection
• Low response rate (13%) to exit interviews via online questionnaire

Mitigation Strategies

• Continued work to improve energy efficiency in hotels, despite non-linear progress
• Installation of metering, alarming, and data management technology in 12 hotels
• Upgrades to water-consuming equipment
• Installation of meters in all accommodation units at Eden Resort
• Started a process to determine waste generated in volume and design solutions to reduce landfill waste
• Pilot process to assess feasibility of installing a composter in one hotel
• Working to identify strategies to improve exit interview response rate

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Procurement Operational Manual defining procurement model, including supplier evaluation process valuing management certification systems
• Renegotiation of sourcing contracts to concentrate purchases on fewer suppliers and require sustainability measures

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Not disclosed

Awards & Recognition

• Not disclosed