Climate Change Data

Environmental Metrics

ESG Focus Areas

• Employee Experience
• Inclusion & Diversity
• Global Impact
• Digital Inclusion
• Environmental Stewardship
• Governance

Environmental Achievements

• Published inaugural sustainability disclosure in accordance with SASB standards.
• Received “Prime” ISS ESG Corporate rating.
• Implemented operational efficiency plan to consolidate Digital Design Centers, reducing carbon footprint.
• Employees planted 60 tree saplings at Bharathiya Grameen Mahila Sangh school.
• Implemented conservation measures in DDC production facilities (motion sensor lighting, low-flow receptacles).

Social Achievements

• Launched Global DEI Council.
• Participated in creation of world’s first industry-agreed scorecard for diversity and inclusion (TM Forum).
• Strengthened commitment to employee well-being with first well-being week.
• Created CSG’s Career Hub for internal growth and mobility.
• Launched six Employee Belonging Groups (EBGs).
• Donated $500k+ to community partners.
• Dedicated over 2,000 hours to 39 international social enterprises through We Make Change.
• Donated R100,000 (over $5,800 USD) to SAME Foundation for disaster relief in KwaZulu-Natal.
• Donated 42 tablets to Apex High School through Acorn Foundation.
• Donated 15 laptops to Centre of Excellence in Bishop Lavis.
• Donated computer equipment to Rosmead Central Primary School.
• Sponsored higher education of 15 disadvantaged girls through Udayan Shalini Fellowship.
• Sponsored AS2022 Annual Event, supporting US Paralympics Ski and Snowboard Team.

Governance Achievements

• Joined the UN Global Compact.
• Released first SASB report.
• Engaged with the Task Force on Climate-Related Financial Disclosures (TCFD).

Climate Goals & Targets

Environmental Challenges

• Reducing global emissions.
• Increasing accessibility of digital products and services.
• Bridging the digital divide in underserved communities.

Mitigation Strategies

• Working towards announcing carbon commitment.
• Adopting WCAG 2.1 Level A+AA guidelines for accessibility.
• Developing accessible solutions (e.g., CSG Forte Checkout, self-service payment kiosks).
• Partnering with community-based organizations to address digital inclusion.

Supply Chain Management

Responsible Procurement

• Working with underrepresented businesses.
• Working with sustainable vendors aligned to Sustainable Forest Policies (SRI).
• Partnering with Pixelle Specialty Solutions for responsible paper sourcing.
• Using HP A50 water-based inks.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SASB, TCFD

UN Sustainable Development Goals

• Unspecified - Aligns with eight UN SDGs

Aligns with eight of the UN’s Sustainable Development Goals.

Sustainable Products & Innovation

• CSG Forte Checkout

Awards & Recognition

• Cablefax Diversity List ERG of the Year 2022
• Great Place to Work® in India 2022
• Great Place to Work® Best Workplaces™ for Women 2022
• Great Place to Work® Best Workplaces™ in IT and IT & Business Process Management 2022
• People Business Recognition as one of India’s Best Companies for Great Managers 2022
• Corporate Secretary’s Winner for Best Proxy Statement (small cap) 2022

Environmental Metrics

ESG Focus Areas

• Energy efficiency
• Net zero emissions
• Sustainability
• Security
• Circular economy

Environmental Achievements

• Improved energy efficiency in mobile networks (0.17 kWh per GB in 2022 vs 0.24 in 2021)
• Increased renewable energy share in telco energy purchased (70% in Europe, 40% in US)

Social Achievements

• Not disclosed

Governance Achievements

• Not disclosed

Climate Goals & Targets

Environmental Challenges

• High energy costs (20-40% of network opex)
• Volatility in wholesale energy markets
• Low recycling rates of mobile devices (10-15% in advanced markets)
• Uneven progress on renewable energy adoption across regions

Mitigation Strategies

• Implementing energy efficiency measures in networks (AI-driven sleep, liquid cooling)
• Utilizing power purchase agreements (PPAs) for renewable energy access
• Promoting circular economy initiatives (reuse, recycling, repurposing of devices)
• Setting net-zero targets and implementing transition pathways

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: Science Based Targets initiative (SBTi), UN Race to Zero

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 7 (Affordable and Clean Energy)
• Goal 9 (Industry, Innovation and Infrastructure)
• Goal 13 (Climate Action)

Initiatives contribute to these goals through energy efficiency improvements, renewable energy adoption, and support for decarbonization in various industries

Sustainable Products & Innovation

• Energy-efficient network equipment

Awards & Recognition

• Not disclosed