Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economy
• Environment
• Social
• Governance

Environmental Achievements

• Reduced oil waste disposal to 33.93 mt3 compared to 58.02 mt3 in 2019 and 44.09 mt3 in 2018
• Reduced workplace accidents by 18 cases (a reduction of 24%) to 56 cases compared with the previous year’s record
• Reduced theft cases by 24 (a decrease of 53%) to 21 cases than the last year’s record
• Reduced Lost Time Incident Rate to 1.23 compared to 3.0 in 2019 and 1.3 in 2018

Social Achievements

• Launched GDEX new philosophy, which comprises new core values, management principles, corporate qualities, and goals
• Increased workforce to 4,308 from 4,285
• Provided 25,495 training hours, an average of 10 hours per employee, or an average of 1.4 days per employee
• Launched the Group Anti-Bribery Policy on 21st May 2020, in compliance with ISO 37001:2016 Anti Bribery Management System

Governance Achievements

• Implemented strict safety measures due to the COVID-19 pandemic
• Established Executive Committee in 2016 to approve and undertake transactions on behalf of the Board
• Adopted Anti-Bribery and Corruption Policy Statement and No Gift Policy
• Enhanced Whistleblowing Policy and Procedures to align with ISO 37001:2016

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic significantly impacted economic and financial markets
• Intense competition from new players in the express delivery service business
• Growing trade disputes between major trading economies
• Rising costs impinged on profitability

Mitigation Strategies

• Revamping and reorganising set-up
• Adapting to the new environment shaped by the lockdown
• Investing prudently in new products, workforce, equipment, systems and processes
• Cautiously assessing opportunities to expand at the regional level
• Implementing strict safety measures (social distancing, face masks, hand disinfectant, sanitisation)

Supply Chain Management

Supplier Audits: Annual supplier evaluation exercise

Responsible Procurement

• Compliance with ISO Certification quality standards
• GDEX Vendors’ Code of Conduct
• GDEX Group Anti-Bribery Policy

Climate-Related Risks & Opportunities

Awards & Recognition

• 2019 Frost & Sullivan Asia-Pacific Best Practices Awards
• 2019 Malaysia Express Logistics Service Customer Value Leadership Award
• 2018 E-Commerce Delivery Awards (MCMC)
• 2018 Frost & Sullivan Malaysia Express Service Provider of the Year – Private Sector
• 2016 Frost & Sullivan Malaysia Domestic Express Services Provider of the Year
• 2015 Frost & Sullivan Malaysia Excellence Awards
• 2015 Forbes Asia Malaysia Excellence Awards

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced oil waste disposal from 58.02 mt3 in FY2019 to 37.32 mt3 in FPE2021.
• Recycled 59,743 kg of paper in FPE2021.
• Introduced first all-electric motorcycles for green deliveries.
• Planning of a solar rooftop photovoltaic system expected to be commissioned in March 2022.

Social Achievements

• Increased customer access points threefold from 450 outlets in FY2020.
• Implemented various safety and health training programs, training 85 staff on safety and 4,030 staff on general training (including safety) in FPE2021.
• Provided 41,867 training hours (average 8 hours per employee) in FPE2021.
• Launched Beeline, a technology platform extending services to social commerce and e-commerce businesses.
• Conducted GDEX Care Survey in 2021 to understand employee needs and expectations.
• Supported the government's National Immunisation Programme by donating PPE and refreshments to vaccination centers.
• Distributed 2,000 care boxes of food supplies to families in need through Kotak Prihatin program.

Governance Achievements

• Certified compliant with ISO 37001:2016 Anti-Bribery Management System on August 3, 2021.
• Implemented Anti-Bribery and Corruption Policy Statement and No Gift Policy.

Climate Goals & Targets

Environmental Challenges

• Reducing greenhouse gas emissions, pollution, and waste.
• Maintaining high levels of operational uptime and service reliability.
• Workplace accidents and injuries.
• Theft and other security incidents.

Mitigation Strategies

• Establishing time-specific targets to reduce emissions and waste.
• Regular review of operating processes and investment in automation.
• Comprehensive safety policies and regular safety training.
• Implementation of health and safety procedures to protect employees and stakeholders (COVID-19 related).
• Security cameras and 24-hour security services.

Supply Chain Management

Supplier Audits: Annual supplier evaluation exercise

Responsible Procurement

• Compliance with ISO Certification quality standards
• GDEX Vendors’ Code of Conduct
• GDEX Group Anti-Bribery and Corruption Policy

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: UN SDGs

Certifications: ISO 14001:2015 (90% of sites), ISO 9001:2015, ISO 37001:2016

Third-party Assurance: Intertek Certification International Sdn Bhd

UN Sustainable Development Goals

• SDG 8
• SDG 9
• SDG 10
• SDG 11
• SDG 12
• SDG 13
• SDG 16

The report details how GDEX's initiatives contribute to these goals.

Sustainable Products & Innovation

• myGDEX
• myGDEX Prime
• Beeline