Climate Change Data

Environmental Metrics

ESG Focus Areas

• Service Quality and Patient Satisfaction
• Occupational Health and Safety
• Training and Development
• Corporate Governance
• Security of Information and Patient Privacy
• Energy and Carbon Footprint
• Waste Management

Environmental Achievements

• 60% of downlights at ISEC KL replaced with LED lights
• 55% and 50% of downlights replaced with LED lights at ISEC Penang and SSEC respectively
• Recycled more than 10kg of paper and boxes per week at ISEC KL

Social Achievements

• 95% of patients rated overall service as “Good” and above at SSEC
• Zero needle prick incidents
• Administered close to 5,000 doses of COVID-19 vaccines at ISEC KL and SSEC
• 100% of employees received annual performance review

Governance Achievements

• Zero reportable cases of non-compliance in relation to the Code of Corporate Governance practices
• Zero substantiated breaches of customer privacy and no leaks, thefts or losses of customer data

Climate Goals & Targets

Environmental Challenges

• Adversely affected operations due to travel restrictions and safe distancing measures imposed by COVID-19
• Increase in electricity consumption due to resumed surgical operations and COVID-19 vaccination program

Mitigation Strategies

• Implemented stringent measures and protocols to safeguard the health and wellbeing of employees, patients and visitors
• Monitored existing supplies of personal protection equipment and ensured continuance of supply with alternative suppliers
• Continued to monitor the situation and introduce energy-saving measures

Supply Chain Management

Supplier Audits: Annual evaluation of regular suppliers and annual service providers

Responsible Procurement

• Stringent criteria for supplier screening and assessment
• Product certifications and quality assurance
• Maintenance of an Approved Vendor List

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: SGX’s Sustainability Reporting Guideline, GRI Standards – “Core” option

Certifications: JCI accreditation (ISEC KL)

UN Sustainable Development Goals

• SDG 3: Good Health and Well-being
• SDG 8: Decent Work and Economic Growth
• SDG 12: Responsible Consumption and Production

ISEC Healthcare's sustainability measures are aligned with these SDGs through initiatives such as raising public awareness on eye health, providing decent work for employees, and advocating for 3R behavior.

Environmental Metrics

ESG Focus Areas

• Excellent Service Quality
• Occupational Health and Safety
• Training and Development
• Security of Information and Patient Privacy
• Energy and Carbon Footprint
• Waste Management
• Corporate Governance

Environmental Achievements

• 80% of downlights at ISEC KL replaced with LED lights
• 70% and 80% of downlights replaced with LED lights at ISEC Penang and SSEC respectively
• Zero needle prick incidents

Social Achievements

• Achieved a Google Review rating of 4.4 for ISEC KL, 4.6 for ISEC Penang, and 4.0 for SSEC by the end of FY2022
• Zero reportable cases of non-compliance regarding health and safety impacts of products and services
• 100% of employees received annual performance review
• Resumed CME talks for employees with 448 participants across six talks
• ISEC KL participated in MOH’s outsourcing initiatives, serving 26 patients

Governance Achievements

• Zero reportable cases of non-compliance in relation to the Code of Corporate Governance practices
• Zero substantiated breaches of customer privacy and no leaks, thefts or losses of customer data

Climate Goals & Targets

Environmental Challenges

• Medication shortages arising from global supply chain crisis
• Potential for improper waste disposal
• Environmental impact of high electricity consumption
• Potential impact of flooding on SSEC and ISEC Penang

Mitigation Strategies

• Searching for alternative products and suppliers
• Stocking up products and supplies in advance
• Increasing stock holding of up to six months for certain medications
• Factoring in longer lead time in setting up new facilities
• Strict SOPs on waste handling, storage, and disposal
• Replacing conventional light bulbs with LED lights
• Switching off air conditioning in general areas and turning off computers and lights after operating hours
• Incorporating climate-related risks and opportunities into existing risk management framework

Supply Chain Management

Supplier Audits: Annual evaluation of regular suppliers

Responsible Procurement

• Stringent criteria for supplier engagement
• Product certifications and quality assurance

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Increased severity of extreme weather events

Transition Risks

• Increased pricing of carbon emissions
• Costs associated with transition to low-carbon economy

Reporting Standards

Frameworks Used: SGX’s Sustainability Reporting Guideline, GRI Standards – “Core” option

Certifications: JCI Accreditation (ISEC KL)

UN Sustainable Development Goals

• SDG 3
• SDG 8
• SDG 12

Aligned with sustainability measures related to good health and well-being, decent work and economic growth, and responsible consumption and production

Environmental Metrics

ESG Focus Areas

• Excellent Service Quality
• Occupational Health and Safety
• Security of Information and Patient Privacy
• Employee Development and Retention
• Corporate Governance
• Waste Management
• Energy and Carbon Footprint
• Diversity and Equal Opportunities

Environmental Achievements

• 85% of downlights at ISEC KL replaced with LEDs; 100% replacement at ISEC Penang and KESB; significant LED replacement at other clinics.
• Participation in Earth Hour

Social Achievements

• Zero reportable cases of non-compliance regarding health and safety impacts of products and services
• Complimentary eye screening for 719 children at Elshaddai Refugees Learning Centre
• Distribution of 72 pairs of spectacles to children with refractive errors
• No manpower restructuring or retrenchment exercises
• 100% of confirmed employees received annual performance review
• Zero cases of work-related injuries, accidents, and fatalities

Governance Achievements

• No known complaints concerning breaches of customer privacy and no known cases of identified leaks, thefts, or losses of customer data
• To the best of our knowledge, we are not aware of any non-compliance with the Code of Corporate Governance 2018 and any other regulatory requirements in FY2023.

Climate Goals & Targets

Environmental Challenges

• Medication shortages due to global supply chain crisis
• Environmental impact of high electricity consumption (mainly from coal and natural gas)
• Risk of improper waste disposal
• 5 needle prick incidents

Mitigation Strategies

• Searching for alternative products and suppliers
• Stockpiling products and supplies
• Increasing stock holding (up to six months for certain medications)
• Factoring in longer lead times for new facilities
• Switching off air conditioning in general areas and turning off computers and lights after operating hours
• Strict waste segregation (clinical, sharps, general)
• Re-educating staff on safe handling of sharp waste, performing quarterly audits, conducting CME awareness

Supply Chain Management

Supplier Audits: Annual evaluation of regular suppliers and annual service providers

Responsible Procurement

• Stringent criteria for supplier engagement
• Product certifications and quality assurance
• Medication registration with Malaysia’s Ministry of Health

Climate-Related Risks & Opportunities

Physical Risks

• Flooding
• Disruptions to electricity and telecommunications services

Transition Risks

• Increased pricing of carbon emissions
• Costs associated with transition to low-carbon economy
• Changes in stakeholder expectations

Reporting Standards

Frameworks Used: GRI Standards 2021, SGX’s Sustainability Reporting Guideline, TCFD Recommendations

UN Sustainable Development Goals

• SDG 3 (Good Health and Well-being)
• SDG 8 (Decent Work and Economic Growth)
• SDG 12 (Responsible Consumption and Production)

Various initiatives related to patient care, employee well-being, waste management, and energy efficiency