Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Environmental Performance
• Social Performance
• Governance

Environmental Achievements

• Further promoted "green credit" and strictly controlled loans to energy- and pollution-intensive sectors.
• Reduced the Bank's own consumption of energy (water, paper, oil) compared to 2007.
• Achieved "zero accident in operations" and "zero complaint in Olympic services" through improved service facilities and processes.

Social Achievements

• Made contributions to earthquake relief efforts, being the largest lender providing loans and the largest donor among financial institutions.
• Actively engaged in public welfare causes, including poverty alleviation, education aid, and culture protection.
• Improved service quality and customer satisfaction.

Governance Achievements

• Improved information disclosure system and work mechanism.
• Strengthened comprehensive risk management system.
• Enhanced internal audit system.

Climate Goals & Targets

Environmental Challenges

• International financial crisis and sharp changes in domestic economic conditions.
• Expanding provisions, narrowing interest spread, and rising spending.
• Potential risks from credit expansion.

Mitigation Strategies

• Accelerated innovation development, diversified income sources, and improved risk management.
• Implemented effective risk control measures, including reducing foreign currency-denominated bonds and setting aside adequate provisions.
• Improved credit policy, optimized credit orientation, and strengthened credit service.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3, China Banking Regulatory Commission's Opinions concerning Enhancing the Social Responsibility of Banking Financial Institutions, China Banking Association's Guidelines for Corporate Social Responsibility of Chinese Banking Financial Institutions, Shanghai Stock Exchange's Guidelines of Shanghai Stock Exchange for Environmental Information Disclosure of Listed Companies

Third-party Assurance: Det Norske Veritas (DNV)

Awards & Recognition

• People's Award for social responsibility
• 2008 Best Corporate Citizen
• Corporate Social Responsibility Ranking in China: Distinguished Enterprise
• and many others listed in the report

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Environmental Performance
• Social Performance

Environmental Achievements

• Reduced carbon footprints through promoting e-banking and green office initiatives.
• Reduced loan balance in high-emission industries by RMB 71.4 billion.
• Implemented a 'green lighting' project and paperless office initiatives, saving RMB 20.7 million in paper costs.

Social Achievements

• Invested RMB 24.66 million in various public welfare undertakings.
• Granted RMB 22.629 billion in loans for post-earthquake reconstruction in Sichuan.
• Launched the "ICBC Financial Auditorium in Hundred Colleges" program, reaching over 100,000 students.

Governance Achievements

• Implemented a comprehensive system for punishing and preventing corruption.
• Conducted 5,311 accountability reviews on anti-corruption in branches.
• Maintained low rates of internal economic cases and asset losses compared to industry peers.

Climate Goals & Targets

Environmental Challenges

• Global financial crisis and domestic economic fluctuations.
• Narrowing interest spreads.
• Overcapacity in certain industries.

Mitigation Strategies

• Accelerated reform and innovation, adjusted business structure.
• Implemented a 'supporting the good while restricting the bad' credit policy.
• Strictly controlled loans to overcapacity industries.

Supply Chain Management

Responsible Procurement

• Centralized procurement

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3

Third-party Assurance: Ernst & Young Hua Ming

Awards & Recognition

• People's Award for Social Responsibility
• Best CSR Award
• 2009 Best Corporate Citizen in China
• Corporate Social Responsibility Ranking in China: Outstanding Enterprise Award
• Most Harmoniously Competitive Listed Company of China

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Environmental Performance
• Social Performance

Environmental Achievements

• Reduced electricity consumption, water consumption and boiler steam water consumption of the Bank's Head Office by 0.76%, 6.47% and 7.71% respectively over the previous year.
• E-banking business volume accounted for 59.1% of total business volume, saving nearly RMB 26.3 billion in operating costs in 2010.
• Supported 257 clean development mechanism (CDM) projects with loans of RMB 63.39 billion, expected to reduce carbon dioxide emissions by 71,801,900 tons annually.

Social Achievements

• Donated RMB 62.52 million to various public welfare undertakings.
• Launched the “Love Action of Youth” project, with 110,000 employees participating in 1,610 charity actions, benefiting over 170,000 people.
• Provided financial services for Shanghai Expo and Guangzhou Asian Games without any business error, safety accident or responsibility complaint.

Governance Achievements

• Improved corporate governance mechanism, enhancing risk control and prevention capability.
• Strengthened compliance management, with the rate of internal economic cases per thousand employees reaching the lowest point in recent years.
• Enhanced anti-money laundering mechanism and internal control systems.

Climate Goals & Targets

Environmental Challenges

• Complex economic situation at home and abroad.
• Serious challenges posed by the complicated economic situation at home and abroad.
• Natural disasters such as drought in southwest China, earthquake in Yushu, mudslides in Zhouqu, and heavy rainstorms in Hainan and Sichuan.

Mitigation Strategies

• Implemented reasonable and balanced growth credit policies.
• Launched emergency loan approval and fund disbursement channels for disaster relief.
• Donated funds and materials to disaster-affected areas.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3 Sustainability Reporting Guidelines

Third-party Assurance: Ernst & Young Hua Ming

Awards & Recognition

• 亚洲最佳银行
• 中国最佳银行
• 中国最受尊敬银行
• 2010年度公益明星（单位）
• 2010年度中国最佳企业公民
• 2010中国最受尊敬银行
• 2010年最佳履行社会责任银行
• 金融保险行业最佳社会责任报告奖
• 中国绿色公司百强企业
• 金蜜蜂特别贡献奖
• 2010最佳绿色银行创新奖
• 中国最佳零售银行
• 中国最佳大型零售银行
• 中国最佳私人银行
• 年度中资优秀私人银行品牌
• 最佳公司银行
• 最佳银行投行
• 最佳重组并购银行
• 中国最佳现金管理银行
• 中国现金管理成就奖
• 中国最佳财资与现金管理银行
• 中国最佳IT银行
• 中国最佳信用卡银行
• 银行卡业务杰出贡献奖
• 环球网络业务最佳服务奖
• 中国最佳托管银行
• 世界知识产权组织版权金奖（中国）

Environmental Metrics

ESG Focus Areas

• Economic
• Environmental
• Social
• Governance

Environmental Achievements

• E-banking business volume accounted for over 70%, equivalent to replacing 21,000 physical outlets and 210,000 tellers. Reduced paper usage by approximately RMB 2.3 million annually.
• Green economic area loan balance increased by 16.3% year-on-year.
• Environment-friendly and environmentally compliant customers and their loan balance accounted for over 99.9% of all domestic corporate customers and loan balance.

Social Achievements

• Invested RMB 39.2 million in public welfare undertakings (excluding employee donations).
• Launched various charity activities such as targeted poverty alleviation, Lifeline Express to Eyesight, and Baby Growth and Happy Children's Day.
• Improved service quality, resulting in 17 outlets winning the “2011 Annual China Banking Industry Civilized and Normative Service Top 100 Model Units” award.

Governance Achievements

• Improved corporate governance, resulting in 32 domestic and international corporate governance awards.
• Implemented the Basic Regulations for Compliance Management and Basic Regulations for Internal Control.
• Strengthened anti-money laundering efforts, resulting in the People's Bank of China awarding the title of “Anti-money Laundering Work Advanced Collective”.

Climate Goals & Targets

Environmental Challenges

• Complex domestic and international operating environment.
• Excess capacity in certain industries.
• High pollution projects.

Mitigation Strategies

• Implemented “supporting the good while restricting the bad” credit principle.
• Strictly controlled credit access for high energy consumption, high pollution, and overcapacity industries.
• Increased structural adjustment of existing financing.

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI 3.1, China Banking Regulatory Commission’s Opinions concerning Enhancing the Social Responsibility of Banking and Financial Institutions, China Banking Association’s Guidelines for Corporate Social Responsibility of Chinese Banking and Financial Institutions, Shanghai Stock Exchange’s Guidelines of Shanghai Stock Exchange for Environmental Information Disclosure of Listed Companies and Guideline for the Preparation of the “Report on Performance of Corporate Social Responsibility”

Third-party Assurance: Ernst & Young

Awards & Recognition

• Best Retail Bank in China
• Best Large-scale Retail Bank in China
• Best Private Bank in China
• Best Bank in Investment Banking
• Investment Bank with Outstanding Competitiveness
• Best Investment Banking Award
• Best Cash Management Bank in China
• Best Cash Management Bank in China
• Cash and Liquidity Management
• Best Global and/or Local Banking Solution
• Most Innovative Cash Management Provider Asia
• Annual Best Acquiring Business Management Award
• Annual Best Platinum Card Performance Award
• Annual Top 10 Financial Products Award
• Annual Best Credit Card Bank

Environmental Metrics

ESG Focus Areas

• Economic Responsibility
• Environmental Responsibility
• Social Responsibility
• Governance

Environmental Achievements

• Reduced office paper consumption by approximately 150 million sheets annually since implementing an office automation system.
• Electronic banking transactions accounted for 75.1% of total transactions, reducing the need for physical branches and staff.
• Invested RMB 5,934 billion in loans to green economy sectors (ecological protection, clean energy, energy saving and emission reduction, and comprehensive utilization of resources).

Social Achievements

• Established the first Consumer Protection Office in the domestic banking industry.
• Launched the "Feel Satisfied with ICBC" campaign to improve services.
• Invested RMB 40.98 million in public welfare undertakings.
• Implemented the "Six Poverty Alleviation Projects" in designated poverty-stricken areas for 18 consecutive years.
• Conducted over 50,000 financial literacy education activities.

Governance Achievements

• Improved corporate governance, strengthened capital constraints, and enhanced risk management.
• Won 31 domestic and international corporate governance awards.
• Joined the United Nations Global Compact (UNGC).

Climate Goals & Targets

Environmental Challenges

• Complex economic and financial conditions, both domestically and internationally.
• Tightening resource constraints.
• Appeal for humanistic finance.
• Global economic integration.

Mitigation Strategies

• Improved corporate governance and risk management.
• Optimized credit structure to support key industries and sectors.
• Pushed forward green credit and established an environmental accountability mechanism.
• Strengthened international dialogue and expanded overseas operations.

Supply Chain Management

Responsible Procurement

• Increased scrutiny of supplier social responsibility performance in centralized procurement.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI 3.1, UNGC Ten Principles, China Banking Regulatory Commission guidelines, China Banking Association guidelines, Shanghai Stock Exchange guidelines

Third-party Assurance: Ernst & Young Hua Ming

Sustainable Products & Innovation

• Green credit products
• Electronic banking services

Awards & Recognition

• Numerous awards for social responsibility, corporate governance, and financial performance.

Environmental Metrics

ESG Focus Areas

• Supporting the real economy
• Improving people's livelihood
• Building an ecological civilization
• Promoting international practice
• Protecting customers’ rights and interests
• Contributing to charity and public interest
• Improving responsibility management

Environmental Achievements

• Loans granted to green economic fields totaled RMB 598 billion.
• E-banking business accounted for 80.2% of the overall business.
• Total loan balance for overcapacity industries decreased by RMB 28 billion.
• Office paper consumption reduced.

Social Achievements

• Loan balance for small and micro businesses reached RMB 1.87 trillion, accounting for 27% of corporate loan.
• Personal consumption loan reached RMB 2.1 trillion, increasing by 22%.
• Number of customer complaints dropped by 58%.
• RMB 63.46 million contributed to public welfare.
• 45,000 various training sessions completed with 4.14 million person-times involved (average 9.5 days of training per person).

Governance Achievements

• Improved corporate governance structure and working regulations.
• Strengthened risk management and internal control.
• Successfully prevented 1,500 fraudulent events in customer fraud.

Climate Goals & Targets

Environmental Challenges

• Complicated domestic and global economic situation and intense competition.
• Overcapacity in certain industries.
• Financial disintermediation, market-based interest rate and exchange rate reforms and tightening capital discipline.

Mitigation Strategies

• Implemented state macroeconomic regulation and control policies.
• Continued control on total financing volume provided to local government financing vehicles and high energy consumption or overcapacity industries.
• Improved comprehensive risk management.
• Strengthened compliance management and honest operation.

Supply Chain Management

Supplier Audits: 100% coverage

Responsible Procurement

• Centralized procurement system

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G3.1, Ten UNGC Principles

Third-party Assurance: KPMG Huazhen (Special General Partnership)

Sustainable Products & Innovation

• Green credit products
• E-banking products

Awards & Recognition

• Best Social Responsibility Financial Institution Award of the Year
• Most Responsible Enterprise
• Best Retail Bank in China
• Best IT Commercial Bank of the Year
• Best Chinese bond underwriting bank
• Best Credit card and call center
• Cutting edge pension management and service bank
• Best asset custody bank
• First Prize for Social Responsibility (ICBC Indonesia)