Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Consolidated 3 locations into more effective facilities and opened 2 new locations, following LEED guidelines where possible.
• Dedicated $1.5 million to an HVAC system at HQ, maintaining energy costs despite a nearly one-third increase in square footage.
• 56% customer adoption of e-Statements, reducing paper usage.

Social Achievements

• Received numerous awards for diversity, equity, and inclusion initiatives.
• Dedicated 249 hours to the HireReach program for equitable hiring, resulting in a cohort of 15 local companies adopting the process.
• Provided $554 million in PPP loans to over 2,100 businesses, supporting 56,000 Michigan employees.
• Donated over $812,000 to non-profit organizations and community needs.
• Provided 108 financial literacy classes to over 1,000 participants.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacted community involvement and in-person services.

Mitigation Strategies

• Transitioned to remote work, expanded digital banking services, and proactively communicated with customers regarding COVID-related relief programs.

Supply Chain Management

Supplier Audits: 48 vendors with significant or critical services received full due diligence review out of 1,144 identified vendors.

Responsible Procurement

• Supplier Diversity Program Policy

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• Contactless credit and debit cards

Awards & Recognition

• Best & Brightest Companies to Work For (16 years in a row)
• Corp! Magazine Salute to Diversity Award
• Q2 Customer of the Year (Banking)
• Greater Ottawa County United Way- Community Builder Award
• Heart of West Michigan United Way- Gold Award (3 years in a row)
• Michigan Bankers Association Financial Literacy Award

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced electricity consumption by 39% over the past five years.
• Reduced natural gas consumption by 29% over the past five years.
• 184 tons of paper diverted from landfills through secure shredding and recycling programs.
• 12.08 metric tons of electronic recycling captured since 2018.

Social Achievements

• Hosted a regional event for Diversity, Equity, and Inclusion (DEI) professionals.
• Conducted six staff “Lead and Learn” programs on various aspects of DEI.
• Partnered with Grand Valley State University on the M.A.P. program for young professionals.
• Over $1 million in corporate donations made in 2023.
• Employees pledged over $135,000 to Michigan United Way.
• 300 financial education courses reaching over 5,000 potential homeowners.
• Provided over $150,000 in HomeBoost grants to first-time home buyers.
• Provided 1,288 Small Business/Community Reinvestment Act (CRA) Loans totaling $347 million.

Governance Achievements

• Annual review and approval of the Information Cyber Security Program and Policy.
• Board oversight of risk management practices.
• Annual review of Governance policies and public availability on the Bank’s Investor Relations website.
• 75% of the Company's Board of Directors are considered independent; 88% of the Bank's Board of Directors are independent

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Supplier Diversity Program
• Vendor and Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: SASB

Certifications: BankOn Certified (MercStart Fresh™ account)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• ESG Green Loan

Awards & Recognition

• Best of MichBusiness
• Michigan Bankers Association Financial Literacy Award
• MBA Innovator of the Year Award (3 years in a row)
• Heart of West Michigan United Way Top Campaign Recognition Award
• Habitat for Humanity of Kent County Opportunity Award
• Crain’s Grand Rapids #1 Top Area Commercial Real Estate Lender
• Crain’s Grand Rapids #1 Top Area Bank
• Crain’s Grand Rapids #2 Payroll Provider
• Crain’s Grand Rapids #3 Mortgage Lender
• West Michigan’s Best and Brightest Companies To Work For® Elite Award