Climate Change Data

TaskUs, Inc.

Climate Impact & Sustainability Data (2023)

Reporting Period: 2023

Environmental Metrics

Total Carbon Emissions:108,859 tCO2e/year
Scope 1 Emissions:578 tCO2e/year
Scope 2 Emissions:22,583 tCO2e/year
Scope 3 Emissions:85,698 tCO2e/year
Renewable Energy Share:0%
Total Energy Consumption:130,415 GJ/year

ESG Focus Areas

  • Diversity, Equity, & Inclusion
  • Workplace Psychological Health & Safety
  • Corporate Social Responsibility
  • Climate Action
  • Corporate Governance
  • Ethics & Compliance
  • Information Security & Data Privacy
  • Responsible Supply Chain Management

Environmental Achievements

  • Entered into a Virtual Power Purchase Agreement (VPPA) to purchase renewable energy, starting in Q4 2024.

Social Achievements

  • Launched a Global DEI Policy in January 2024.
  • Launched a DEI Training and Formal Certification Program, certifying all recruitment team members.
  • Conducted a Global DEI & CSR Survey showing positive progress.
  • Employee Net Promoter Score (eNPS) of 59 in 2023.
  • Exceeded 2024 CSR targets within the first six months of the year, surpassing 10,000 volunteer hours.
  • Successfully provided tuition grants to children of 1,500 teammates worldwide in 2023 through the NextGen Scholarship Program.
  • Implemented proprietary Shield technology, resulting in improvements in employee satisfaction, retention, and performance, and reductions in stress and burnout.

Governance Achievements

  • Updated Global Code of Conduct adopted by the Board of Directors in early 2024.
  • Over 97% of TaskUs teammates completed mandatory Code of Conduct training in 2023.
  • Incorporated the Global Supplier Code of Conduct into every contract with suppliers.

Climate Goals & Targets

Environmental Challenges

  • Industry consolidation and take-private transactions among competitors.
  • Client focus on efficiency and cost optimization.
  • 13.7% increase in net total GHG emissions in 2023 compared to 2022.
  • 25.2% voluntary attrition rate for teammates employed for more than 180 days in 2023.
Mitigation Strategies
  • Focused on returning to growth by taking market share, expanding relationships with clients, and deploying Generative AI.
  • Identified emission reduction and energy efficiency initiatives.
  • Investing in VPPA projects to source renewable energy.
  • Implementing wellness programs and technologies to improve employee well-being and retention.

Supply Chain Management

Supplier Audits: 99% of suppliers onboarded since implementing formal requirement have acknowledged and accepted the Supplier Code.

Responsible Procurement
  • Global Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks
  • Storms
  • Fires
  • Typhoons
Opportunities
  • Investing in renewable energy

Reporting Standards

Frameworks Used: SASB, TCFD

Certifications: PCI DSS, HITRUST, SOC 2 Type II, ISO 27001

Sustainable Products & Innovation

  • Shield technology

Awards & Recognition

  • Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
  • Leader in Everest Group's Financial Crime and Compliance PEAK Matrix® Assessment 2024
  • Leader in Everest Group's Data Annotation and Labeling Solutions for AI/ML PEAK Matrix® Assessment 2024
  • 2023 Bloomberg Gender-Equality Index
  • Numerous Comparably awards