Climate Change Data

Environmental Metrics

ESG Focus Areas

• Climate & Environment
• People & Business
• Community

Environmental Achievements

• Crown UK&I announced a 38% reduction in CO2e since 2019
• Crown South Africa switched to solar, saving 18 tons of CO2e and delivering a 30% reduction in electricity costs
• 33 Crown sites have ISO 14001 certification
• Crown Workspace’s Renew Centre refurbished 17,593 items, diverting 395 tons of office furniture from landfill and saving 864 tons of CO2e
• Crown Workspace’s Renew IT Centre processed 28,387 IT items, diverting 170 tons into reuse and saving 1,612 tons of CO2e
• Crown Workspace in the UK&I offset all carbon emissions from vehicle movements and packaging used during client moves, making all moves carbon neutral in 2022

Social Achievements

• 86% of staff recommend Crown as a great place to work
• 81% overall employee engagement score achieved
• 60 team members taking part in mentoring program
• More than 13,000 courses completed on iLearn, our virtual learning platform
• Investors in People silver award in UK
• Regional initiatives to measure and improve employee wellbeing
• Launched a global mentoring program
• Crown South Africa extended B-BBEE program to an individual with a disability

Governance Achievements

• Steering Committee established to drive strategy around reducing carbon emissions
• Enhanced reporting of incidents via our events register
• 95% completion for the Data Privacy course and 91% completion for annual Data Protection courses
• No incidents of corruption reported
• No data breach incidents resulting in losses or regulatory fines
• Cyber Essentials Plus certification in the UK

Climate Goals & Targets

Environmental Challenges

• Challenges for South Africa’s electricity supply leading to frequent power cuts
• Need to reduce environmental impact further
• Addressing the lingering health and mental wellbeing challenges resulting from the pandemic

Mitigation Strategies

• Appointed an ESG Director to better coordinate sustainability work
• Working to appoint environmental ambassadors in each country
• Partnered with Normative for carbon accounting
• Implemented a phased approach to transitioning to solar power in South Africa
• Introduced water-saving nozzles in South Africa
• Introduced paper tape in Mexico to reduce single-use plastic
• Implemented various initiatives to reduce waste and plastic in the USA
• Implemented Mental Wellbeing Year initiative in Crown South Asia, partnering with Tru-Worth Wellness
• Introduced FormScore app in the UK and Czech Republic to monitor employee wellbeing
• Introduced Terap.io in the Czech Republic for virtual therapy sessions

Supply Chain Management

Supplier Audits: Survey of 126 service partners in the UK

Responsible Procurement

• Sustainable procurement practices being introduced in New Zealand; contractual obligation for suppliers to ensure compliant data management

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events impacting operations

Transition Risks

• Regulatory changes impacting emissions reduction targets

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 14001 (33 sites), ISO 27001 (27 sites), ISO 45001 (21 sites), ISO 9001 (66 sites), EcoVadis Gold (UK&I), Investors in People Silver (UK&I), Cyber Essentials Plus (UK)

Sustainable Products & Innovation

• exXtra service in Hong Kong
• e-Packing and e-Delivery services

Awards & Recognition

• HR Asia Best Companies to Work for in Asia 2022 (Hong Kong)
• Investors in People Silver (UK&I)