Climate Change Data

Environmental Metrics

ESG Focus Areas

• Economic Performance
• Environmental
• Social
• Governance

Environmental Achievements

• Raffles Specialist Centre awarded Green Mark Platinum Award
• Significant water conservation measures implemented, reducing water consumption (though increased in 2017 due to construction and chiller replacement)
• Progressive change to energy-saving LED lights, resulting in estimated reduction of 48,000 KW in energy consumption monthly
• Replacement of chillers with more efficient models saving 30,000 KW of energy per month

Social Achievements

• Pledged $1 million to NKF for renal wellness centers
• Launched three Primary Care Network (PCN) clusters
• Participated in Community Health Assist Scheme (CHAS), Pioneer Generation (PG) package, Flexi-Medisave scheme, and Screen for Life (SFL) programme
• Offered free FOBT screening and discounted mammograms
• Staff volunteerism with various VWOs
• Enhanced internship program benefiting 1,182 students since 2015
• Implemented team nursing innovation at inpatient wards, improving patient and staff experience
• Reduced fall incidences using modified Hendrich II assessment tool

Governance Achievements

• Annual risk assessment to mitigate corruption risks
• Annual declaration of conflict of interest by senior management and procurement staff
• Whistle-blowing policy and procedures in place
• Annual vendor evaluation to ensure compliance with performance standards
• Compliance with PDPA and other regulations

Climate Goals & Targets

Environmental Challenges

• Recruitment and retention challenges, especially for nursing and allied health positions
• Increased water consumption in 2017 due to construction and chiller system replacement
• Managing corruption risks

Mitigation Strategies

• Formalised, structured selection process for recruitment
• Flexible benefits package
• Harmonising human resources policies to facilitate staff mobility
• Annual risk assessment and mitigation strategies for corruption
• Whistle-blowing channels
• Water-efficient fittings and NEWater usage
• Energy-saving initiatives like LED lights and timer controls

Supply Chain Management

Supplier Audits: Annual evaluation for top vendors

Responsible Procurement

• Encourages vendors to adopt responsible business ethics and practices
• Ensures welfare of workers and labour conditions meet or exceed recognised standards
• Open tender for material projects

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Standards: Core option

Certifications: BizSAFE Level 3

Awards & Recognition

• Green Mark Platinum (Raffles Specialist Centre)
• Various awards listed on page 21

Environmental Metrics

ESG Focus Areas

• Customers
• Employees
• Environment
• Marketplace

Environmental Achievements

• Raffles Hospital invested in a food waste digester to reduce food waste disposal.
• Raffles Specialist Centre was officially verified as a Platinum Green Mark building.

Social Achievements

• Launched Early Assessment Team (EAT) to improve patient outcomes and prevent unscheduled ICU readmissions.
• Launched post-discharge follow-up phone calls to improve patient satisfaction and reduce readmissions.
• Raffles Hospital became the first private hospital in Singapore accredited as a provider of Nursing Continuing Professional Development by the American Nurses Credentialing Centre (ANCC).
• AMF Silver Care Fund raised S$5 million to help needy Singaporean seniors.
• Provided 11 employees with sponsorships for diploma and tertiary-level qualifications.

Governance Achievements

• Zero substantiated complaints concerning breaches of customer privacy and losses of customer data.
• Annual enterprise risk assessment conducted across all business units.
• Staff underwent e-learning on anti-corruption and anti-bribery standard operating procedures.

Climate Goals & Targets

Environmental Challenges

• Competition for manpower/talents
• Rising operating costs
• Rapid technology changes
• Competition in the open market
• COVID-19 pandemic impacting operations and training.
• Increased energy consumption in China Hospital due to expansion.

Mitigation Strategies

• Implemented virtual webinars, conferences, and e-workshops for employee training.
• Extended healthcare services to airport, dormitories, and community care facilities to maintain employee engagement.
• Implemented IoT sensors in high-energy consuming systems to reduce electricity consumption.
• Leveraged online learning platforms for employee training during the pandemic.
• Partnered with Singapore Institute of Management and NTUC Learning Hub to offer online courses.

Supply Chain Management

Responsible Procurement

• Preference for local vendors
• Centralized procurement team for economies of scale
• Tender evaluation committee for material projects
• Annual vendor evaluation to ensure compliance with performance standards.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI: Core option, SGX-ST Sustainability Reporting Guide (Practice Note 7.6)

Certifications: BizSAFE Level 3

Sustainable Products & Innovation

• Green labelled cleaning agents, disinfectant chemicals, and toiletries.

Awards & Recognition

• Platinum Green Mark building (Raffles Specialist Centre)
• ANCC accreditation for Nursing Continuing Professional Development (Raffles Hospital)

Environmental Metrics

ESG Focus Areas

• Customers
• Employees
• Environment
• Marketplace

Environmental Achievements

• Reduced energy consumption by 10% (from 186 kWh/GFA to 125 kWh/GFA)
• Reduced water consumption by 5% (from 1.18 m3/GFA to 0.79 m3/GFA)
• Reduced general waste consumption by 5% (from 0.009 ton/GFA to 0.005 ton/GFA)
• Reduced food waste by approximately 30 tons in Raffles Hospital Singapore through a new food waste digester.
• Recycled 50 tons of paper.

Social Achievements

• Launched Early Assessment Team (EAT) initiative to reduce ICU readmissions and improve patient outcomes.
• Launched follow-up phone calls on discharge to check on patient well-being and reduce readmissions.
• Consistently exceeded benchmarks in Customer Satisfaction Index.
• Sponsored 16 employees for diploma and tertiary level qualifications, including an Executive MBA course.
• Partnered with various institutions to provide clinical training and internships for 417 students.
• 68 employees volunteered 544 hours at vaccination centers.
• Donated 10 oxygen concentrators to Indonesia to aid COVID-19 treatment.

Governance Achievements

• 100% compliance rate with relevant personal data protection legislations.
• Annual risk assessment conducted group-wide.
• Compliance with MOH pricing guidelines.
• All new hires attend RMG Onboarding Programme and Creating Service Delight training on values, principles, ethics, standards and code of conduct.
• Annual vendor evaluation to ensure compliance with performance standards.

Climate Goals & Targets

Environmental Challenges

• Competition for manpower/talents
• Patient expectations
• Rising operating costs
• Rapid technology changes
• Competition in the open market
• COVID-19 pandemic and its impact on operations and community engagement.

Mitigation Strategies

• Strengthened hiring for key business functions.
• Extended healthcare services to airport, dormitories, and community facilities.
• Deployed flexible workforce to meet pandemic-related demands.
• Invested in technology to provide safe and efficient medical care.
• Leveraged online learning platforms for employee training.
• Partnered with Singapore Institute of Management and NTUC Learning Hub to offer e-learning resources.

Supply Chain Management

Responsible Procurement

• Ethical business practices, fair selection and procurement process, preference for local vendors.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI: Core option, SGX-ST Sustainability Reporting Guide (Practice Note 7.6)

Certifications: BizSAFE Level 3

Awards & Recognition

• Platinum Green Mark building (Raffles Specialist Centre)
• Accreditation with Distinction from the American Nurses Credentialing Centre (ANCC)

Environmental Metrics

ESG Focus Areas

• Access to Healthcare
• Patient Safety and Education
• Data Protection
• Customer Experience
• Employee Safety and Security
• Employee Health and Wellness
• Employee Retention
• Employee Volunteerism
• Employee Training and Talent Development
• Energy
• Waste
• Water Controls
• Fair Market Practices
• Procurement Practices
• Risk Management
• Community Development
• Digital Transformation

Environmental Achievements

• Reduced waste consumption index
• Increased recycling rates (paper, metal, plastic)
• Food waste digested (48 tons at Raffles Hospital, additional digester installed at Raffles Holland V Mall)
• Reduced water consumption index

Social Achievements

• 94 employees conferred Public Service Medals for COVID-19 contributions
• Raffles Hospital re-accredited as a baby-friendly hospital
• Raffles Hospital received Nursing Continuing Professional Development Premier Award
• Launched Centre of Service Excellence
• Continued support for Singapore’s public healthcare system (ECC scheme, Transitional Care Facility)
• Employee volunteerism (7,176 hours)
• Various professional development programmes for nurses
• Raffles Leadership Development Programme for managers
• Supported government initiatives (COVID-19 vaccination and testing, Healthier SG)
• Community investments through Asian Medical Foundation (AMF)

Governance Achievements

• Internal assurance undertaken by internal audit team
• Successfully attained ISO 27001 certification for information security management system
• Board diversity policy implemented
• Annual enterprise risk assessment conducted
• Anti-corruption training for all employees
• Whistleblowing policy and procedures established

Climate Goals & Targets

Environmental Challenges

• Competition for manpower/talents
• Inflationary cost pressures
• Supply chain disruptions
• Rapid technology changes
• Competition in the open market
• China operations impacted by zero-tolerance COVID-19 policy
• Prolonged pandemic and ongoing manpower crunch

Mitigation Strategies

• Robust and accredited training programmes
• Opportunities for continuous education and career advancement
• Outreach efforts and engagements with nursing students and graduates
• Hiring foreign trained nurses
• Process re-engineering and automation
• Investing in new treatments, specialist doctors, technology and training
• Strengthening regional footprint through key partnerships
• Raffles Connect for teleconsultation and virtual care services
• Annual risk assessment
• Strengthening internal controls
• Compliance with relevant laws and regulations

Supply Chain Management

Responsible Procurement

• Sourcing suppliers with recyclable or sustainable materials
• Centralised procurement team (Singapore)
• Strict multi-party quotation procedures (China)
• Maintaining a trusted supplier database (China)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Universal Standards 2021, SGX-ST Sustainability Reporting Guide (Practice Note 7.6)

Certifications: Green Mark (Raffles Hospital), BizSAFE Level 3, ISO 27001, Baby-Friendly Hospital (Raffles Hospital), Nursing Continuing Professional Development Premier Award (Raffles Hospital)

Third-party Assurance: Internal audit team

Awards & Recognition

• Nursing Continuing Professional Development Premier Award
• Baby-Friendly Hospital re-accreditation
• Fire Safety Award (Raffles Hospital)

Environmental Metrics

ESG Focus Areas

• Patient Safety
• Clinical Quality
• Data Privacy and Security
• Workplace Health and Safety
• Customer Satisfaction
• Corporate Social Responsibility
• Board Diversity
• Emissions
• Energy Consumption
• Water Consumption
• Waste Management
• Climate Change Adaptation and Mitigation

Environmental Achievements

• Reduced waste generated by 3.9% (796.1 metric tons in 2023 vs 830.8 metric tons in 2022)
• Increased paper recycling by 56% (129.6 tons in 2023 vs 83 tons in 2022)
• Reduced plastic waste by approximately 100 kg in 2023
• Installed a new water treatment system at Raffles Hospital Singapore to reduce water wastage and chemical use
• Installed a hybrid DC inverter air conditioning system at Raffles Hospital Singapore to reduce energy consumption

Social Achievements

• Launched “WECARE” project at Raffles Hospital, increasing nurse-patient contact time and receiving the “Patient Experience Improvement Award (Gold)”
• Opened 3 new clinics in Singapore (Marine Parade, Woodleigh Mall, CapitaSky)
• Reduced employee turnover from 36% in 2022 to 26% in 2023
• Maintained 0 fatalities and 0 high-consequence injuries in workplace health and safety
• Donated S$1,068,113 to various charities (compared to S$688,573 in 2022)

Governance Achievements

• Established a Supplier Code of Conduct in 2023
• Awarded the Cyber Essentials Mark by Cyber Security Agency of Singapore
• Maintained 0 data security incidents
• Mandated anti-corruption training for staff (408 staff completed training by the end of 2023)

Climate Goals & Targets

Environmental Challenges

• Slower economic growth in Singapore, China, and other ASEAN countries
• Growing trade barriers and geopolitical tensions
• Higher inflation and labor constraints dampening demand for high-end healthcare services
• Gestational losses in Shanghai and Chongqing hospitals (developmental phase)
• Shortage of healthcare workers

Mitigation Strategies

• Right-sizing and rationalising China operations for better efficiency
• Consolidating China operations to focus on three existing hospitals
• Strategic partnership to manage American International Hospital in Ho Chi Minh City
• Exploring new business opportunities regionally
• Developing its own pipeline for healthcare talent
• Continuous education program for nurses
• Targeted training and upgrading for staff career development

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct

Climate-Related Risks & Opportunities

Physical Risks

• Increased severity of extreme weather events
• Rising mean temperature

Transition Risks

• Policy & Legal changes
• Technological advancements
• Market shifts
• Reputational risks

Opportunities

• Increased demand for healthcare services related to climate change
• New market segments
• Collaboration with government

Reporting Standards

Frameworks Used: GRI Universal Standards 2021, SGX-ST Listing Rule 711 (A) and (B), SGX-ST Sustainability Reporting Guide (Practice Note 7.6), SGX 27 Core ESG metrics, TCFD (in progress)

Certifications: ISO 27001 (Information Security Management System), CAP (College of American Pathologists) - Medical Laboratory, BizSAFE Level 3 (Workplace Safety and Health)

Third-party Assurance: Internal audit

Awards & Recognition

• The Edge Singapore’s “Overall Sector Winner” (Healthcare Services)
• SIAS’s 2023 Investors Choice Award “Most Transparent Company Award” (Healthcare)