Forth Smart Capital Public Company Limited (FSMART)

Climate Impact & Sustainability Data (2013-01-01 to 2016-09-30, 2014-01 to 2017-09, 2016, 2016-01 to 2016-09, 2018, 2022-07-01 to 2022-09-30, 2023, 2023-07 to 2023-09, 2Q16, 2Q17, 9M2023)

Reporting Period: 2013-01-01 to 2016-09-30

Environmental Metrics

ESG Focus Areas

Social Achievements

CSR Program (details not specified)

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Period: 2014-01 to 2017-09

Environmental Metrics

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Period: 2016

Environmental Metrics

ESG Focus Areas

Social Achievements

Donate through Boonterm kiosks

Climate Goals & Targets

Environmental Challenges

Termination of agent in 2015 resulting in provision for impairment of certain assets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Period: 2016-01 to 2016-09

Environmental Metrics

Total Carbon Emissions:Not disclosed

Scope 1 Emissions:Not disclosed

Scope 2 Emissions:Not disclosed

Scope 3 Emissions:Not disclosed

Renewable Energy Share:Not disclosed

Total Energy Consumption:Not disclosed

Water Consumption:Not disclosed

Waste Generated:Not disclosed

Carbon Intensity:Not disclosed

ESG Focus Areas

Not disclosed

Environmental Achievements

Not disclosed

Social Achievements

Not disclosed

Governance Achievements

Not disclosed

Climate Goals & Targets

Long-term Goals:

Not disclosed

Medium-term Goals:

Not disclosed

Short-term Goals:

Not disclosed

Environmental Challenges

Not disclosed

Mitigation Strategies

Not disclosed

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

Not disclosed

Transition Risks

Not disclosed

Opportunities

Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

Not disclosed

Not disclosed

Sustainable Products & Innovation

Not disclosed

Awards & Recognition

Not disclosed

Reporting Period: 2018

Environmental Metrics

Total Carbon Emissions:Not disclosed

Scope 1 Emissions:Not disclosed

Scope 2 Emissions:Not disclosed

Scope 3 Emissions:Not disclosed

Renewable Energy Share:Not disclosed

Total Energy Consumption:Not disclosed

Water Consumption:Not disclosed

Waste Generated:Not disclosed

Carbon Intensity:Not disclosed

ESG Focus Areas

CSR
Employee Well-being
Risk Management
Supply Chain Responsibility
Environmental Sustainability (implied)

Environmental Achievements

Not disclosed

Social Achievements

Not disclosed

Governance Achievements

Established an Audit Committee
Established a Risk Management Committee
Established a Nomination and Remuneration Committee
Implemented a Code of Business Conduct and Anti-corruption Policy
Regularly reviewed corporate governance policies

Climate Goals & Targets

Long-term Goals:

Not disclosed

Medium-term Goals:

Increase Boonterm kiosk service value by at least 10% from 2018
Develop smart kiosks for SIM card sales and e-KYC services

Short-term Goals:

Increase average revenue per unit (ARPU) by at least 5% from 2018
Add 5,000 Boonterm kiosks by the end of 2019

Environmental Challenges

High competition in the top-up kiosk market
Changing consumer behavior towards digital payments
Technological changes
Dependence on revenue from major mobile operators
Dependence on agents and business partners
Government policies impacting core customer base
Risk of loss and damage to Boonterm kiosks

Mitigation Strategies

Differentiation through modern payment services and diverse offerings
Development of the BeWallet e-wallet app
Continuous technological development and adaptation
Diversification of revenue streams beyond mobile top-ups
Regular agent assessment, training, and support; collaboration with banks for credit facilities
Collaboration with government programs to reach underserved customers
Enhanced kiosk security measures (sensors, sirens, insurance), proactive theft prevention team

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

Sourcing from FORTH (parent company) and external suppliers based on price and quality

Climate-Related Risks & Opportunities

Physical Risks

Not disclosed

Transition Risks

Not disclosed

Opportunities

Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

Not disclosed

Not disclosed

Sustainable Products & Innovation

Smart kiosks with SIM card sales and e-KYC capabilities

Awards & Recognition

Not disclosed

Reporting Period: 2022-07-01 to 2022-09-30

Environmental Metrics

Total Carbon Emissions:Not disclosed

Scope 1 Emissions:Not disclosed

Scope 2 Emissions:Not disclosed

Scope 3 Emissions:Not disclosed

Renewable Energy Share:Not disclosed

Total Energy Consumption:Not disclosed

Water Consumption:Not disclosed

Waste Generated:Not disclosed

Carbon Intensity:Not disclosed

ESG Focus Areas

Community Development
Financial Inclusion
Sustainable Business Practices

Environmental Achievements

Not disclosed

Social Achievements

Collaborated with the Digital Government Development Agency (DGA) to provide E-KYC identity verification service via Boonterm kiosks.
Awarded "Best Company of the Year 2022" by Money&Banking magazine.
Launched a deposit-and-transfer money service via Boonterm kiosks for foreigners.
Participation in sustainable social development with the Mirror Foundation, assisting in the search for missing people.

Governance Achievements

Not disclosed

Climate Goals & Targets

Long-term Goals:

Not disclosed

Medium-term Goals:

20,000 Tao Bins, robotic barista, in 3 years.
Expand loan portfolio to large network groups, expected low NPL rate.

Short-term Goals:

Increase ARPU through efficient kiosk management and new services.
Increase e-Wallet usage by 5-10% YoY.
Develop Boonterm kiosk into a one-stop financial service kiosk.
Expand cashier counters.
Target lending amount of Bt500mn.
Launch new application for enterprise customers.
Expand customer base with new partners.
Expand channels and services (Mini ATM 10,000 kiosks in 3 years).

Environmental Challenges

High inflation impacting consumer purchasing power.
Heavy flooding affecting business operations.
Intense competition among mobile operators.
Economic slowdown and reduced purchasing power.
Increased cost of living impacting consumer spending.
Provision for bad debt from new loans.

Mitigation Strategies

Efficient kiosk location management and adding new services to increase ARPU.
Focus on providing Internet package top-up services.
Expanding new customer base from 3 service channels: Boonterm kiosk, counter cashier, and application.
Constantly adding services such as mobile top-up and various bill payments.
Focus on providing credit to reliable customers.
Using existing database for customer analysis and developing new products.
Collaborating with a professional partner to manage debt and improve debt collection.
Marketing promotion fees and kiosk cleaning to improve services and attract customers.
Expanding new channels through cashier counters and adding new services (e.g., electric bill payment).
Maintaining customer base and building engagement through marketing activities.
Expanding credit portfolio, enhancing credit team, and collaborating with debt management partners.
Offering installment loans for electrical appliances and expanding to auto loans.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

Not disclosed

Climate-Related Risks & Opportunities

Physical Risks

Heavy flooding

Transition Risks

Not disclosed

Opportunities

Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

Not disclosed

Not disclosed

Sustainable Products & Innovation

Not disclosed

Awards & Recognition

Best Company of the Year 2022 (Money&Banking magazine)

Reporting Period: 2023

Environmental Metrics

ESG Focus Areas

Smart Innovation
Digital Inclusion
Eco Efficiency
Trustworthy Engagement

Environmental Achievements

e-Waste project with AIS to encourage proper e-waste disposal and reduce greenhouse gas emissions.
Boonterm Rak Lok project with Wat Jak Daeng to recycle single-use plastic bottles into monk robes and face masks.

Social Achievements

“Missing Person Boonterm Helps Find” project with the Krachok Ngao Foundation to display missing person information on Boonterm kiosks.
“Benefits to promote quality of life for community health volunteers (CHVs)” project with the Department of Health Service Support (DHSS) and the Bank for Agriculture and Agricultural Cooperatives (BAAC) to provide financial and other benefits to CHVs.

Governance Achievements

No complaints received regarding violations of business ethics and/or anti-corruption policies in 2023.
Participation in the Collective Action Coalition (CAC) against corruption since 2019.

Climate Goals & Targets

Environmental Challenges

Changing customer behavior towards mobile banking and other digital payment methods, potentially reducing the popularity of Boonterm kiosks.
Technological changes impacting the mobile top-up and bill payment services.
Cybersecurity threats to electronic services provided through Boonterm kiosks.

Mitigation Strategies

Developing and expanding Boonterm services to meet customer needs, including micro-transactions and 24/7 service.
Expanding service channels through cashier counters and corporate applications.
Implementing e-KYC for identity verification.
Continuously monitoring and developing technology to maintain modern services.
Implementing robust cybersecurity measures, including network segmentation, data encryption, employee training, and multi-factor authentication.

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

GINKA Charge Point

Awards & Recognition

Thailand’s Best Managed Companies 2023

Reporting Period: 2023-07 to 2023-09

Environmental Metrics

ESG Focus Areas

Environmental
Social
Governance

Environmental Achievements

Expanded GINKA Charge Point, supporting renewable energy usage and contributing to Thailand's Net Zero goal.
Donation of plastic water bottles for recycling into robes for monks ('บุญเติมรักษ์โลก')

Social Achievements

Provided Boonterm kiosks as a platform for missing person announcements ('คนหายบุญเติมช่วยหา') in collaboration with the Mirror Foundation.
Expanded access to financial services through Boonterm kiosks and cash counters.

Governance Achievements

Awarded Thailand’s Best Managed Companies 2023

Climate Goals & Targets

Long-term Goals:

Maintain top-up and payment services, and develop services that meet customer needs.

Medium-term Goals:

Increase cash counter partners and banking agent business.
Expand deposit/withdrawal/transfer services via cash counters.
Develop ATM withdrawal services with banks.
Expand loan portfolio, add loan products, and improve debt management.
Expand customer base and new products with business partners.
Expand Boonterm kiosks to 7,000-8,000 units.
Expand GINKA Charge Point to 5,000 locations within 1 year.

Short-term Goals:

Increase efficiency of Boonterm kiosk management, focusing on quality locations, service usage, communication, and campaigns.
Increase ARPU.
Generate revenue from EV charging services.

Environmental Challenges

High cost of living impacting consumer spending.
Seasonal flooding affecting services.
Shifting consumer behavior towards internet packages and other channels.

Mitigation Strategies

Continued focus on maintaining service usage and customer base.
Development of cost-effective internet packages and E-Wallet top-up services.
Expansion of service channels (Boonterm kiosks, cash counters, app).
Improved efficiency in managing and controlling costs.
Development of new products to meet customer needs (e.g., personal loans, BNPL).

Supply Chain Management

Climate-Related Risks & Opportunities

Physical Risks

Seasonal flooding

Opportunities

Expansion of EV charging services

Sustainable Products & Innovation

GINKA Charge Point

Awards & Recognition

Thailand’s Best Managed Companies 2023

Reporting Period: 2Q16

Environmental Metrics

ESG Focus Areas

Social Achievements

CSR Program: Donate through Boonterm kiosks

Climate Goals & Targets

Environmental Challenges

Termination of agent in 2015 resulting in provision for impairment of certain assets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Period: 2Q17

Environmental Metrics

Climate Goals & Targets

Supply Chain Management

Climate-Related Risks & Opportunities

Reporting Period: 9M2023

Environmental Metrics

ESG Focus Areas

Social

Social Achievements

“Missing people, Boonterm helps” with the Mirror Foundation to announce the search for missing people through 126,023 Boonterm kiosks.
“Boonterm care the world” for foundation plastic bottles in order to recycle to be reangsukul robes for monks.

Climate Goals & Targets

Long-term Goals:

10,000 in 2024
5,000 New Model point in 1 year

Medium-term Goals:

10,000 Kiosks in 3 Years

Short-term Goals:

Expanding more cashier counters
Realize profit sharing from “Taobin” and expanding to 7,000 points
Total Financial Service Transaction was nearby with last year. (Money Transfer and Withdrawal by card)
Target Lending (Amount) Bt200-300mn
Expanding GINKA Charge point 200 Service Point