Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Consolidation and re-use of marketing materials (recycling where possible)
• Optimisation of internal systems
• Monitoring device energy use by the support team
• CareLocker cloud reduces carbon footprint

Social Achievements

• Hybrid work model enabling diverse team across UK
• Continued progress in India and establishment of Indian subsidiary
• Appointment of India in-country Managing Director
• Dr Tom Oakley appointed as mentor on the NHS England Clinical Entrepreneur Programme

Governance Achievements

• Implemented an ESG programme in collaboration with the management team and in alignment with QCA best practice
• Each member of the management team has direct oversight and accountability of an ESG initiative
• Quarterly reporting on ESG progress to the board

Climate Goals & Targets

Environmental Challenges

• Challenging market conditions and challenging NHS procurement
• Ongoing inflationary pressures and frequent strikes in the public sector
• Competition from companies with significantly greater resources
• Overdependence on a single customer (NHS)
• Cyber security threats
• Regulatory approvals and compliance
• Dependence on key executives and personnel
• Dependence on third-party suppliers
• Availability and terms of additional financing
• Economic and political uncertainty

Mitigation Strategies

• Careful navigation of a fluid political and economic backdrop
• Continuously monitor the commercial and competitive landscape, benchmarking products against competitors
• Regular customer dialogue to define future use cases
• Focus on development and ownership of IP
• Increasing diversification of the Group’s business
• Established disaster recovery plan and secure backups
• Evaluation of all third-party suppliers
• ISO: 27001 and Cyber Essentials Plus certifications
• Cyber insurance
• Policies and working practices to protect against cyber-attacks
• High-quality documentation to support regulatory applications
• Monitoring changes to laws and regulations
• Maintaining a quality system
• Ongoing training on key regulation
• Benchmarking salaries and incentive schemes against industry standards
• Share option plan for all employees
• Succession planning
• Initiatives for high levels of employee engagement
• Preventing over-reliance on any one key supplier
• Retention of IP ownership
• Business interruption insurance
• Identification of alternative suppliers
• Careful selection of suppliers
• Scrutiny of key suppliers using ISO 13485 and ISO 27001 standards
• Regular monitoring of cash position and ongoing cash requirements
• Systems, controls, and processes to manage expenditure
• Rolling cash flow forecasts
• HMRC research and development tax relief
• Pricing strategy incorporating customer budgetary constraints
• Inflationary price increase offset by annual fee increases

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Careful selection of partners to ensure optimal customer experience
• Board approval on significant changes of suppliers
• Awareness of importance of complying with agreed payment terms

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: QCA Code

Certifications: ISO 13485, ISO 27001, Cyber Essentials Plus, UKCA

Third-party Assurance: Not disclosed

Sustainable Products & Innovation

• CareLocker cloud