Climate Change Data

Environmental Metrics

ESG Focus Areas

• Environment
• Marketplace
• Community
• Workplace
• Health and Safety

Environmental Achievements

• Reduced CO2 emissions by 12.4% in major continental textiles plants between 2005 and 2006.
• Reduced water usage by 5.7% in major European textiles plants between 2005 and 2006.
• City Link reduced landfill waste by 50% at its national center.
• Initial Textiles in Belgium invested €15.3 million in a new laundry plant reusing up to 50% of pumped water.

Social Achievements

• Launched Initial First Learning and Development program, including the UK’s only accredited MRSA prevention course.
• Supported various community initiatives globally (e.g., earthquake relief in Indonesia, dengue fever fight in Singapore, support for disadvantaged children in France).
• Established the Zenzeleni Trust in South Africa to fight HIV/AIDS.
• Improved employee engagement through surveys and initiatives.

Governance Achievements

• Introduced a code of conduct for all suppliers covering labor and environmental standards.
• Implemented a health and safety Business Scorecard to improve accountability.
• Improved reporting and risk management processes across the company.

Climate Goals & Targets

Environmental Challenges

• Reducing CO2 emissions
• Managing water and wastewater
• Waste management
• Material use and misuse
• Product stewardship
• Effective communication with employees
• Developing leadership and managing performance
• Maintaining fair and open dealings with customers
• Getting best value when procuring products or services

Mitigation Strategies

• Improved reporting on energy usage and CO2 emissions.
• Investment in new water-efficient technologies.
• Appointment of a waste manager.
• Introduction of an incident-management procedure.
• Development of a list of authorized products and improved product training.
• Introduction of a digital magazine and improved internal communication.
• Development of leadership and performance management programs.
• Development of new customer communication websites.
• Introduction of a new code of conduct for major suppliers.

Supply Chain Management

Responsible Procurement

• Code of conduct for suppliers
• Environmental and ethical reports on suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Business in the Community Corporate Responsibility Index, Dow Jones Sustainability Index

Certifications: ROSPA Gold Medal Award (UK pest control and hygiene services), Workplace Safety Management Certificate (New Zealand)

Sustainable Products & Innovation

• Alpha Rapid (non-anticoagulant rodenticide)
• SaniSleeve and EnviroFlush systems (water-saving urinal products)

Awards & Recognition

• Top 100 companies in the Business in the Community Corporate Responsibility Index
• Top ten companies in the Support Services sector of the Dow Jones Sustainability Index

Environmental Metrics

ESG Focus Areas

• Environment
• Workplace
• Marketplace
• Health & Safety
• Community

Environmental Achievements

• Reduced CO2 emissions per employee by 15.5%
• Reduced water consumption by 3.4%
• Opened state-of-the-art laundry processing plant in Lokeren, Belgium with environmentally friendly water treatment equipment, reusing up to 50% of pumped water.
• Initial Washroom Services in the UK opened 3 new processing plants achieving water recycling rates of up to 90% with a third of the volume of chemicals previously used.
• Initial Facilities Services gained ISO14001 certification.
• Rentokil became the first pest control company to register Carbon Dioxide under the EU’s Biocidal Products directive.

Social Achievements

• Enhanced employee skills with over 650 people working towards NVQ or Skills for Life training qualifications.
• Engaged over 8000 colleagues via colleague surveys, showing a 6% improvement in overall engagement score.
• Initial Facilities Services became one of the first companies to sign up to the UK Government’s Skills Pledge.
• Introduced corporate vision and values across all businesses.
• Undertook extensive consultation with employees during plant closures and supported the implementation of the UK Government’s Agenda for Change in the NHS.

Governance Achievements

• Revised and updated code of ethics.
• Published an updated statement of principles.
• Developed an extensive online Company Library for employees.
• Delivered competition law compliance training for over 1000 managers worldwide.

Climate Goals & Targets

Environmental Challenges

• Decision by the French Competition Council that some activities within the textiles business in France between 1997 and 2002 breached competition law.
• Restoring City Link to financial health.
• Ensuring effective health and safety management across the Group.
• Reducing CO2 emissions.
• Developing colleague engagement in mobile operations.

Mitigation Strategies

• Introduced targeted training and communications in the area of competition law compliance.
• Strengthening customer service in City Link.
• Introduced a web-based Business Scorecard system for health and safety accountability.
• Implemented initiatives to improve fuel efficiency and environmental management in global pest control business.
• Continued annual colleague surveys and linked management bonuses to survey scores and implementation of actions.

Supply Chain Management

Responsible Procurement

• Supplier contracts requiring ethical, environmental, and labor standards; use of WethicA standards for supplier assessments; OEKOTEX certification for textile products.

Climate-Related Risks & Opportunities

Physical Risks

• Increased pest activity due to climate change

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: Business in the Community Corporate Responsibility Index, Dow Jones Sustainability Index

Certifications: ISO 14001, OHSAS 18001:1999, ISO 9001

Sustainable Products & Innovation

• Enviro-Fresh Eco-clear service (water saving)
• RADAR rodent device
• Luminos 1 insect control device
• MedixAir air sterilization system

Awards & Recognition

• Business in the Community Corporate Responsibility Index (top 100)
• Dow Jones Sustainability Index (top 10 in Support Services)
• 11 Golden Service awards
• Rehabilitation Initiative of the Year Award
• Caring Company Award (Hong Kong)
• Best Rebrand Award (Ambius, UK)

Environmental Metrics

ESG Focus Areas

• Environment
• Workplace
• Marketplace
• Health and safety
• Community

Environmental Achievements

• 13.5% reduction in CO2 emissions
• 4.9% reduction in water consumption
• 30% increase in annual waste recovery by Nissan car plant in Sunderland
• First company in Europe to achieve a product registration under the EU Biocidal Products Directive for its RADAR (mouse unit) application

Social Achievements

• 63% colleague response rate in first company-wide “Your Voice Counts” survey
• 63.5% sales colleague retention rate in 2009
• 71% colleague engagement score across Rentokil Initial
• 79% of colleagues said they had a ‘good understanding of our values’
• 419 colleagues who trained and received a National Vocational qualification in 2009
• First joint project with Save the Children launched in Ivory Coast
• Improved customer service across the group

Governance Achievements

• Development of a new Code of Conduct
• Review of group-wide Workplace policies
• Almost 3,000 employees completed EU competition law interactive training programme

Climate Goals & Targets

Environmental Challenges

• Three fatalities – two colleagues and one member of the public – during 2009
• Need to improve back office systems and processes
• Need to lay the foundations for delivering sustainable profitable growth

Mitigation Strategies

• Thorough investigation of each fatality
• Major programmes in place to improve back office systems and processes
• Focus on improving operating efficiency to deliver operational excellence and improve environmental impacts

Supply Chain Management

Responsible Procurement

• Ethical, environmental and labour standards for textile suppliers
• Guidelines for fragrance suppliers to ensure safe levels of exposure

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Carbon Disclosure Project, Business in the Community Corporate Responsibility Index, Dow Jones Sustainability Index

Certifications: ISO 14001 (Initial Facilities Services and Initial Medical Services), ISO 9001 (Rentokil and Initial Facilities Services)

Sustainable Products & Innovation

• RADAR (mouse unit)
• Eco-friendly kitchen and washroom cleaning products

Awards & Recognition

• RoSPA Gold Award
• British Safety Council’s International Health & Safety Awards
• BIFM award (Initial Integrated services)
• Runner-up position in Employer of the Year category of the London European Social Fund (ESF) Awards 2009 (Lancaster Cleaning)

Environmental Metrics

ESG Focus Areas

• Environment
• Workplace
• Marketplace
• Community
• Governance

Environmental Achievements

• Reduced CO2 emissions by 9.4% per £m turnover.
• Reduced water consumption by 8% in European textile plants.
• Increased recycling rate by Initial Facilities for Aviva to 82% (from 74% in 2009).

Social Achievements

• Launched a new global Code of Conduct.
• Improved colleague engagement score to 70%.
• Improved sales colleague retention to 64% and service colleague retention to 75.9%.
• Delivered 3,852 days of training across Initial Facilities.

Governance Achievements

• Launched a new global Code of Conduct in 24 languages.
• Implemented an Internal Control Self Assessment System.
• Established a Speak Up system for confidential reporting.

Climate Goals & Targets

Environmental Challenges

• Unsatisfactory Lost Time Accident (LTA) performance in some business units.
• Increased Working Days Lost (WDL) rate.
• Need to improve data quality in CO2 emissions reporting.
• Need to embed Code of Conduct and new policies across the group.

Mitigation Strategies

• Increased focus on LTA and WDL in 2011.
• Implementation of a Branch SHE Health Check system.
• Continued development of 'Success is No Accident' program.
• Continued communication and embedding of Code of Conduct and policies.

Supply Chain Management

Supplier Audits: ACTE audits of Middle and Far Eastern, Tunisian, and Moroccan suppliers.

Responsible Procurement

• Code of Conduct based on ILO conventions.
• Oekotex certification for fabrics.
• Whole-life costing for vehicle purchases.
• Site audits for office equipment.

Climate-Related Risks & Opportunities

Physical Risks

• Flooding in Australia
• Hurricanes in Fiji
• Earthquakes in New Zealand and Japan

Transition Risks

• Regulatory changes related to chemical usage and approval.

Opportunities

• Development of energy-efficient products and processes.

Reporting Standards

Frameworks Used: Carbon Disclosure Project, Business in the Community Corporate Responsibility Index, Dow Jones Sustainability Index

Certifications: ISO 9001 (Rentokil and Initial Facilities), ISO 14001 (Initial Facilities and Initial Medical Services), OHSAS 18001 (Initial Facilities)

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Not disclosed

Not disclosed

Sustainable Products & Innovation

• Entotherm (chemical-free pest control)
• Eco Soaps
• Recycled materials in cleaning products.

Awards & Recognition

• Business in the Community Corporate Responsibility Index
• Dow Jones Sustainability Index
• Various awards for individual businesses (e.g., Eden's Food for Life Silver accreditation, Ambius's PIA Interior Plantscape Hall of Fame awards).

Environmental Metrics

ESG Focus Areas

• Health and Safety
• Environment
• Customer Care
• Colleague Skills Development
• Community Support

Environmental Achievements

• 3% reduction in CO2 emissions across the group
• 14.5% reduction in water usage
• 2% improvement in property energy usage
• 2.8% improvement in vehicle energy usage
• 2.6% emissions reduction from European workwear plants
• 23% decrease in total emissions since 2008

Social Achievements

• 71% colleague engagement score (3 points above service industry norm)
• Launched U+ learning and development ‘university’
• Over 8,000 days of development training delivered
• 1,120 courses completed in U+ Online
• People Services launched
• Leadership programmes extended across all businesses
• Improved health and safety culture score

Governance Achievements

• Established a CR group comprising representatives from various departments
• Introduced anti-corruption policy
• Implemented a ‘Speak Up’ confidential reporting process
• 6,124 colleagues completed anti-trust and competition law training
• 2,643 colleagues participated in anti-corruption training

Climate Goals & Targets

Environmental Challenges

• Improving health and safety performance
• Reducing CO2 emissions and water consumption
• Improving route and round optimization
• Maintaining highly effective product stewardship
• Differentiating the company through proactive customer care
• Building innovation capability
• Taking a responsible approach to new market development
• Delivering procurement activities with consistent quality and governance
• Maintaining high levels of colleague skills development
• Increasing positive impact of local community support activities
• Enhancing understanding of ethical behaviors

Mitigation Strategies

• Implemented iLead Management Safety Observation Tours
• Developed standard SHE training via U+ program
• Implemented Drive Smart program
• Launched SHE Health-Check auditing process
• Implemented Success Is No Accident incident management system
• Reduced CO2 emissions by 3% and water usage by 14.5%
• Rolled out best practice from route optimization pilots
• Reduced stock-keeping units and implemented authorized product list
• Improved customer satisfaction through Customer Voice Counts
• Introduced a new innovation and marketing function
• Took a responsible approach to acquisition activity
• Introduced a standard procurement model with European warehouse
• Launched U+ Rentokil Initial ‘university’
• Expanded graduate scheme to include Finance
• Launched People Services
• Implemented Helping Hands scheme
• Continued support for local initiatives and charities
• Continued focus on embedding Code of Conduct and revised corporate policies

Supply Chain Management

Responsible Procurement

• Anti-bribery and corruption clauses in all contracts
• Whole-life costing for vehicle procurement
• Green IT initiative for UK office equipment
• Supplier analysis for workwear products
• Use of third-party assessors to review social and environmental risks

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: CDP

Certifications: ISO 9001, ISO 14001

Sustainable Products & Innovation

• Entotherm heat treatment
• Pygo insecticide
• AviGo bird deterrent
• Signature hygiene range

Awards & Recognition

• RoSPA Gold Medals (Rentokil Specialist Hygiene and Initial Facilities)
• RoSPA Gold Award (City Link)
• Personnel Today award (Living Leadership programme)

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reduced total emissions from workwear processing plants by 6.9% in 2013, with an overall reduction of 20% since 2008.
• Reduced water consumption in European workwear and textiles processing plants by 4.4% to 9 litres in 2013 (an overall reduction of 23.5% since 2009).
• Introduced steam-free laundries, operating with one-third the energy consumption of older plants (five laundries converted by 2013).
• Developed ‘Fil’in’ range of Polo shirts made with recycled polyester, saving nearly 3,000 litres of water and over 300kg of waste compared with 100% cotton polo shirts.

Social Achievements

• Launched an Employee Share Ownership Plan in South Africa, resulting in a Level 3 B-BBEE status.
• Supported global charities ‘Malaria No More’ and ‘WaterAid’, donating £8,688 to each charity.
• Provided support to colleagues and communities affected by natural disasters (Thailand, Indonesia, New Zealand, Japan, Philippines).

Governance Achievements

• Completed the migration of its governance model to the single country operating model, resulting in cost savings.
• Implemented a programme to reduce annual central and divisional overheads by £10m.
• Conducted a thorough review of group strategy.

Climate Goals & Targets

Environmental Challenges

• Ongoing economic challenges in Europe, particularly in the Benelux region.
• Significant pricing pressure in the Benelux.
• Softening demand in France and Germany.
• Weak pest control job revenues in Australia due to adverse weather conditions.
• Contract terminations and timing of new contract awards in Initial Facilities.

Mitigation Strategies

• Implemented cost savings programmes across all operations (£50m savings in 2013).
• Implemented an integrated operating model across regions.
• Significant investment in restructuring programmes in France, the Benelux, and Germany (largely complete).
• Secured £30m of new business in Initial Facilities in H2 2013.
• Divestment of Initial Facilities and City Link to focus on core businesses.

Supply Chain Management

Climate-Related Risks & Opportunities

Sustainable Products & Innovation

• ‘Entotherm’ heat treatment
• ‘Pygo’ smart insecticide
• ‘Fil’in’ range of Polo shirts made with recycled polyester

Awards & Recognition

• Singapore President’s award for product design (Signature range)

Environmental Metrics

ESG Focus Areas

• Health and safety
• Environmental responsibility (emissions, water, waste)
• Community investment
• Supplier sustainability
• Board diversity

Environmental Achievements

• Reduced emissions by 20% since 2009 and by 4% in 2014; met 2016 emissions reduction target a year early.
• Reduced energy consumption in workwear laundries by 17% since 2009.
• Reduced water consumption in workwear laundries by 26% since 2009.
• Reduced CO2 emissions in workwear laundries by 20% since 2009.
• 46% waste reduction and safer disposal of Modular Airfresh units in the UK.

Social Achievements

• Community Orientated Health and Education Programme trained over 3,000 children on hand hygiene.
• Colleagues participated in community activities with matched funding through the Helping Hands scheme.
• Charitable cash donations amounted to £77,000.

Governance Achievements

• Improved health and safety performance across the Group, with improvements in LTA and WDL rates in most regions.
• 25% female representation at Board level.
• Credit rating upgrade to BBB by Standard & Poor’s.

Climate Goals & Targets

Environmental Challenges

• Challenging economic environment in Europe, particularly Benelux.
• Adverse weather conditions in North America during H1.
• Pricing pressure and industrial action in South Africa.
• Integration of Green Compliance acquisition in the UK.
• Two road traffic fatalities linked to operations.

Mitigation Strategies

• Focus on yield management, service productivity, customer density, and back office rationalisation in Europe.
• Acquisition of bolt-on businesses to build density, particularly in North America.
• Margin improvement initiatives in the UK through new contracts and acquisitions.
• Operational leverage from revenue growth and back office rationalisation in Asia.
• Improved service productivity and targeted acquisitions in the Pacific.

Supply Chain Management

Supplier Audits: Regular audits of 30 critical suppliers

Responsible Procurement

• Rentokil Initial Supplier Standard covering product, environmental, social, and governance issues.
• Anti-bribery and corruption clauses in all contracts.
• Fabric suppliers meet key ESG standards (Fairtrade, Fibre Citoyenne, OEKOTEX).
• Chemicals validated by the Global Science Centre.

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: DEFRA reporting standards

Sustainable Products & Innovation

• New hygiene products with antimicrobial coverings
• New hygiene designs for efficient delivery and reduced fuel consumption
• Products to reduce energy consumption in industrial washing
• Modular Airfresh units (46% waste reduction)

Awards & Recognition

• Red Dot Design Award for Signature hygiene products

Environmental Metrics

ESG Focus Areas

• Health & Safety
• Service and Innovation
• Skills and Engagement
• Supply Chain
• Environmental Sustainability
• Community and Charities

Environmental Achievements

• Reduced energy derived emissions by 19% since 2011
• Reduced water usage by 27% since 2011
• 8% improvement in water used in Workwear plants in 2015
• 1.8% improvement in energy efficiency in European Workwear plants in 2015
• 9% reduction in emissions in 2015
• 2.1% improvement in vehicle fuel efficiency in 2015

Social Achievements

• 22% improvement in Long Term Accident Rate (2015: 0.77 vs 2014: 0.99)
• 30% improvement in Working Days Lost Rate (2015: 19.02 vs 2014: 27.08)
• 4% points improved sales colleague retention (2015: 77% vs 2014: 73%)
• 4% points improved colleague Motivation (2015: 79% vs 2014: 75%)
• 43,000 online courses undertaken by colleagues in 2015
• Launched SHE Golden Rules to 95% of colleagues globally
• Launched HygieneConnect and PestConnect
• Launched AutoGate
• Improved customer satisfaction by 12.8% (2015: 28.2 vs 2014: 26 NPS)
• Improved customer retention by 0.9% (2015: 85.2% vs 2014: 84.3%)
• Donated £128,000 to charities in 2015 (2014: £77,000)
• Donated £100,000 to Malaria No More to date; £40,000 donated in 2015
• 5,500 children received basic health and safety education through community health education programmes
• Increased number of young people employed in apprenticeship style contracts in France fourfold over the past three years

Governance Achievements

• Retained membership of the Dow Jones Sustainability World Index for the ninth successive year
• Entered the FTSE4Good Index for the first time
• Ranked second amongst European business service companies against 20 corporate responsibility issues by Generali
• 18 control incidents reported in 2015 (24 in 2014), mostly HR related, all investigated and resolved

Climate Goals & Targets

Environmental Challenges

• Maintaining consistent world-leading performance for safety across all operations
• Managing environmental impacts of Sulfuryl Fluoride use in fumigation
• Ensuring newly acquired companies meet Rentokil Initial's standards for responsible business practice

Mitigation Strategies

• Introduced SHE Golden Rules with global standards and training
• Exploring alternatives to Sulfuryl Fluoride while acknowledging current limitations
• Implementing due diligence processes for acquisitions, including walking away from deals that don't meet standards

Supply Chain Management

Supplier Audits: 100% of critical suppliers for Pest Control and Hygiene products audited; 100% of critical Workwear suppliers audited

Responsible Procurement

• Supplier Standard (revised in 2015)
• Procurement Policy (2014)
• Warehouse Management and Inventory Control (Sept 2015)
• Anti-Corruption, Dignity at Work and Human Rights policies
• ESG factors used as go/no-go gate for Workwear suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Dow Jones Sustainability World Index, FTSE4Good Index

Certifications: OHSAS 18001 (7 countries), ISO 9001 (Rentokil and Initial Medical Services, Workwear cleanroom processing plants), ISO 146441-1 (Workwear cleanroom processing plants), SEDEX (2 UK manufacturing sites), ISO 14001 (12 countries)

Sustainable Products & Innovation

• Eco-Label accredited range of soaps and washroom equipment
• EcoClear urinals solution
• Modular Airfresh units (replacing aerosol air fresheners)

Awards & Recognition

• Top Employers United Kingdom certificate from the Top Employers’ Institute
• Best Learning Implementation & Best Learning Team at the 2015 eLearning Awards

Environmental Metrics

ESG Focus Areas

• Health and safety
• Sustainable products
• Employee engagement
• Supply chain
• Reducing environmental impacts
• Supporting our communities
• Diversity and inclusion

Environmental Achievements

• Reduced greenhouse gas emissions by 10.7% in 2016 (18.7% since 2012)
• Improved energy efficiency in European workwear plants by 15.9% since 2012
• Reduced water consumption in European workwear plants by 20% since 2012
• Launched Lumnia fly killers, reducing power use by 50-60%
• Launched RapidPro rodenticide, reducing secondary poisoning of non-target species

Social Achievements

• Improved Lost Time Accidents (LTA) by 19% and Working Days Lost (WDL) by 20%
• Improved sales and service colleague retention by 1.4% and 2.9% respectively
• Launched a new diversity and inclusion strategy
• Women represent 35% of colleagues (based on a survey of the largest 10 countries)
• Charitable cash donations amounted to £171,000 (2015: £128,000)
• Better Futures programme delivered basic health education to over 12,500 people

Governance Achievements

• Full compliance with the UK Corporate Governance Code
• Updated Code of Conduct and rolled out online training
• Published Modern Slavery statement
• Adopted a new share dealing policy and code to ensure full compliance with the EU Market Abuse Regulation
• Increased Executive Directors’ required minimum shareholdings

Climate Goals & Targets

Environmental Challenges

• Accelerate Organic Revenue growth
• Improve margins, particularly in Hygiene
• Ongoing execution of M&A
• Enhance capability in digital, innovation and the ‘Internet of Things’
• Improve operational and financial performance in France Workwear
• Gross margin decline in Hygiene (60 basis points)
• Rise in accidents, particularly those involving driving and working at height
• Challenging conditions in France (challenging economy, intense competition, significant pricing pressure)
• Service productivity slightly behind expectations

Mitigation Strategies

• Focus on product and service innovation, digital marketing, global accounts, and growth in Emerging and Growth markets
• 'Execute Now' programme to improve Hygiene profitability and yield management
• Sustain M&A momentum, build pipeline, drive performance, and set high integration standards
• Roll-out digital developments across key markets, sustain pipeline of new technologies and innovations
• Implement Quality initiative in France Workwear to improve service, customer satisfaction, and retention
• Service+ route planner to optimize territory and daily route planning
• Specialist training for sales colleagues to sell multiple services
• Country-specific incentive programmes to focus on product density
• Additional training programmes for frontline colleagues and first-level managers

Supply Chain Management

Responsible Procurement

• Supplier Standard sets expectations of suppliers
• Workwear fabric suppliers selected based on international ESG standards

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: Dow Jones Sustainability World Index, STOXX® Global ESG Leaders index, Carbon Disclosure Project, FTSE4Good Index, Ethibel Sustainability Index Excellence Europe

Sustainable Products & Innovation

• Lumnia fly killers
• RapidPro rodenticide
• PestConnect

Awards & Recognition

• Britain’s 25th most admired company
• U+ team won awards for Best Learning Implementation, Best Learning Team, and Best Use of Technology in Learning

Environmental Metrics

ESG Focus Areas

• Health and Safety
• Employee Retention
• Innovation
• Environmental Stewardship
• Community Investment
• Supply Chain Responsibility

Environmental Achievements

• Established a new partnership with Cool Earth to protect 1,000 acres of rainforest, offsetting 2017 carbon emissions.
• Launched Lumnia insect light traps, reducing power consumption by 61% for customers.
• Reduced CO2 emissions intensity by 6.6% year-on-year and 19.6% since 2014.

Social Achievements

• Launched Certified Field Trainer program to improve new hire retention.
• Improved short-term colleague retention (0-6 months) by 15% in Europe and 17% in Asia.
• Launched 'Women in Pest Control' initiative in Australia.
• Supported communities affected by natural disasters (e.g., Kerala floods, Lombok earthquakes).
• Better Futures program delivered health education to over 20,000 people in Asia.

Governance Achievements

• Introduced a new Directors’ Remuneration Policy, increasing alignment with shareholder interests.
• Improved Board diversity (33% female).

Climate Goals & Targets

Environmental Challenges

• Increasing organic revenue growth in pest control.
• Creating value through digital products and applications.
• Building the hygiene business.
• M&A execution.
• Employer of Choice/retention.
• Potential economic slowdown in some regions.
• Difficulties attracting staff in certain markets.
• Integration risk related to acquisitions.
• Risk of rising interest rates impacting debt costs.
• Slowdown in the UK property market impacting Property Care business.

Mitigation Strategies

• Consistent performance in established markets, strengthening positions in developing markets, and new services (e.g., vector control).
• Commercializing innovation and delivering value ahead of technological changes.
• Building greater postcode density through targeted selling and acquisitions; enhancing product penetration; developing new wellbeing propositions; reviewing growth opportunities in route-based extensions.
• Maintaining a strong pipeline of high-quality opportunities; integrating acquisitions quickly and effectively.
• Attracting and retaining talent; improving colleague engagement; focusing on learning, development, and career progression; ensuring recognition and reward; maintaining commitment to diversity and inclusion.
• Regular review of capital allocation model; global Employer of Choice program; working with governments and regulators; monitoring market pricing trends; international key accounts team; stock building to mitigate Brexit; regular reviews of cost base and productivity programs; use of robotics in back office functions; regular monitoring of debtor days outstanding.
• Improved recruitment processes; global Employer of Choice program.
• Integration plans; dedicated project teams; tried and tested induction program; continuity of management; use of transaction structures; Group department involvement; post-completion governance.
• Financing policy; treasury policies; monthly reporting and monitoring of financial covenants and rating agency metrics; cash pooling and debt financing arrangement; revolving credit facility increased to £600m.
• Business improvement plan; better revenue generation; leveraging digital expertise; focus on cost and efficiency measures; new area operating model; integration into UK back office; developing pest proofing service lines.

Supply Chain Management

Supplier Audits: Critical supplier audits conducted on a risk-determined cycle of one to four years.

Responsible Procurement

• Contracts include anti-bribery and corruption clauses.
• Modern Slavery Statement covers supply chain management policies, contractual practices, and due diligence processes.

Climate-Related Risks & Opportunities

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 13: Climate Action
• Goal 12: Responsible Consumption and Production

Initiatives align with UN SDGs through health and safety programs, environmental stewardship, and responsible supply chain practices.

Sustainable Products & Innovation

• Lumnia insect light traps

Awards & Recognition

• The Queen’s Award for Enterprise for Innovation (2018)
• RoSPA Gold Award (2018)

Environmental Metrics

ESG Focus Areas

• Safety
• People and diversity
• Service and innovation
• Environment
• Digital
• Communities

Environmental Achievements

• Reduced carbon emissions per £m revenue by a further 3.7%
• Achieved five-year target for an emissions intensity reduction of 20% – one year ahead of target (20.4% reduction)
• Lumnia range awarded The Planet Mark for carbon emissions reduction of 62% versus traditional units

Social Achievements

• Recorded best ever Lost Time Accidents performance at 0.53
• Achieved five-year target of reducing emissions by 20% a full year early
• Launched Rentokil Initial Cares charitable fund using unclaimed dividends and shares
• Recognized by Management Today as Britain’s Most Admired Company for Diversity and Inclusion
• Ranked 9th in the Hampton Alexander Review 2019 report for FTSE 100 Board gender diversity
• Awarded the title of Britain’s Best Workplace in the private sector by Indeed

Governance Achievements

• Smooth Chairman and Board succession process
• Improved performance in areas such as coaching, giving feedback, communication and recognition in line manager training program
• Launched a new Supplier Code

Climate Goals & Targets

Environmental Challenges

• Disappointing performance in businesses in India and Singapore
• Issues with fumigation in Australia and Malaysia
• Economic slowdown in key markets (Germany, Italy, Spain)
• Increased labor costs in markets approaching full employment (US)
• Increased minimum wage costs (UK, Spain, Indonesia)
• Volatility of international markets
• Ensuring technical standards are fully implemented across the business
• Ensuring payroll and employment regulations are fully implemented
• Increase in disruptive cyber attacks
• Changing legislation on data retention

Mitigation Strategies

• Improvement plan for India
• Roll-out of digital technology to enhance service and efficiency
• Integration of recent acquisitions
• Progress towards profitability in China
• Regular review of capital allocation model
• Global Employer of Choice programme
• Working with governments and regulators
• Low-cost operating model
• Local teams incentivised on driving up route density
• Stock build to mitigate potential disruption from Brexit
• Group Procurement team delivering economies of scale
• Use of robotics in back office functions
• UK Property Care plan implemented to reduce costs and restore profitable growth
• HR development processes
• Relentless focus on safety
• Regular tracking of customer satisfaction
• Dedicated Operational Excellence team
• Incentives for Sales and Service colleagues
• Oversight of key industrial relations matters
• Implementation of IT replatforming and integration of apps
• Acquisition of targets with specific capabilities
• Continued development of the Power Centre
• Targeted investment in innovation
• Provision of range of products and services
• Category Boards overseeing roll-out of innovations
• Investment in new digital platforms
• All countries and units maintaining business continuity plans and IT disaster recovery plans
• Data encryption and implementation of AirWatch
• Tools deployed to detect malicious behavior
• Strong anti-phishing programme
• Annual penetration testing
• Annual inspections of key sites by insurers
• Review of peers’ experience at Group Risk Committee
• Advance shipments of goods
• Ongoing programme to ensure compliance with data privacy requirements
• Mandatory online training
• Compliance with Code of Conduct affirmed by annual Letter of Assurance
• Standardised financial control framework
• International confidential Speak Up reporting line
• Robust health and safety policies
• H&S officers appointed in all jurisdictions
• Mandatory training of all relevant employees
• Focus on implementation of Group fumigation standards
• H&S considered as first item at every Board and senior management meetings
• Formal review of accidents and circulation of lessons learned
• Monitoring energy-derived emissions and water usage
• Strategy to further develop environmentally friendly approaches
• 10-year goals being developed for energy usage, emissions, chemical usage, waste to landfill and consumables from sustainable sources
• Group Legal involvement in all acquisitions
• Online U+ training completion rates reviewed
• Payroll audits carried out
• Tax Policy reviewed and approved annually
• All significant tax planning opportunities pre-agreed
• Regular review of tax exposures
• Group authority schedule in place and regularly reviewed
• Group and local policies in place and regularly reviewed
• Supplier Code rolled out
• Requirement to report breaches to Group General Counsel and Head of Internal Audit
• Mandatory training on Code of Conduct
• All major business transactions subject to rigorous internal and external review
• Review of all disputes
• Integration plans considered by the Investment Committee
• Dedicated project teams established
• Tried and tested induction programme
• Continuity of management
• Use of transaction structures including deferred consideration
• Group departments involved with acquisitions
• Post-completion governance

Supply Chain Management

Responsible Procurement

• Rentokil Initial Supplier Code

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events

Transition Risks

• Regulatory changes

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: Dow Jones Sustainability Europe Index, FTSE4Good Index, CDP

Sustainable Products & Innovation

• Lumnia insect light traps
• RapidPro
• PestConnect
• Entio

Awards & Recognition

• International Risk Initiative of the Year
• Gold Award from the Royal Society for the Prevention of Accidents
• Britain’s Most Admired Company for Diversity and Inclusion
• Britain’s Top-Rated Workplace among private sector companies by Indeed
• The Planet Mark

Environmental Metrics

ESG Focus Areas

• Colleague safety
• Colleague wellbeing
• Diversity, equality & inclusion
• Environmental sustainability (net zero by 2040)
• Community investment
• Data security
• Professional integrity
• Supplier responsibility

Environmental Achievements

• Improved carbon efficiency by 8.1% in 2020, 27.2% improvement since 2015.
• Reduced absolute energy and fuel-derived emissions by 2.3% despite 6.3% revenue growth.
• Improved vehicle fuel efficiency by 5.1% in 2020.
• Improved property energy efficiency by 9% year-on-year.
• Launched Disinfection services in 60 countries.
• Recycled over 40 tonnes of batteries and other hazardous waste in the Pacific region.
• Diverted 2,600 tonnes of washroom waste from landfill in the UK.

Social Achievements

• Achieved 88.6% colleague retention rate (up 1.7% from 2019).
• Improved Lost Time Accident rate by 26% and Working Days Lost rate by 23%.
• Launched RI Women’s Mentoring Programme.
• 30% of senior leaders are female (2019: 28%).
• #sharethelove programme delivered 276 local events in 38 countries.
• Global Handwashing Day events in multiple countries.
• Supported Malaria No More UK and Cool Earth.

Governance Achievements

• 50% of Board members are female (2019: 43%).
• Implemented a Group Global Data Protection Policy.
• Strengthened Technical Standards (Pink Notes) to cover all business categories.
• No material gender pay gap in UK business.
• Supplier Code of Conduct implemented across critical and major suppliers.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting revenue and operations.
• Supply chain disruptions due to pandemic.
• Maintaining safety standards during pandemic.
• Addressing climate change risks (extreme weather, heat stress).
• Transitioning to ultra-low emission vehicle fleet.
• Finding sustainable alternatives to sulfuryl fluoride fumigant.

Mitigation Strategies

• Implemented three-phase response to COVID-19 (Crisis, Recovery, Strategic Opportunities).
• Moved 8,500 colleagues to remote working.
• Implemented strict protocols and additional PPE for frontline technicians.
• Developed and deployed Disinfection services.
• Developed detailed analysis of EV fleet readiness by country.
• Launched pilots of EVs in multiple markets.
• Working with suppliers on sustainable fumigation solutions.

Supply Chain Management

Supplier Audits: Physical audits of critical and major suppliers; questionnaires for local suppliers.

Responsible Procurement

• Supplier Code of Conduct
• ESG standards as a go/no-go gate for sourcing decisions
• Requirement for environmental certifications from 2021

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Heat stress
• Flooding

Transition Risks

• Legislation restricting chemical use
• Changing customer expectations
• Carbon taxes

Opportunities

• Increased demand for pest control services due to climate change
• Development of sustainable products and services

Reporting Standards

Frameworks Used: TCFD, SASB, UN SDGs

Certifications: ISO 9001, ISO 14001, ISO 14644-1, SEDEX

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 8: Decent Work and Economic Growth
• Goal 13: Climate Action
• Goal 17: Partnerships for the Goals

Initiatives align with SDGs through improved colleague wellbeing, sustainable operations, community investment, and global partnerships.

Sustainable Products & Innovation

• Lumnia fly control traps
• PestConnect digital pest control platform
• Eradico rodent bait box

Awards & Recognition

• The Queen’s Award for Enterprise: Innovation (Lumnia)
• Named Britain’s Most Admired Company for Diversity and Inclusion (2019)

Environmental Metrics

ESG Focus Areas

• Safety and people
• Innovation and digital
• Supporting our communities
• Net zero by 2040

Environmental Achievements

• 25% improvement in carbon emissions per £m of revenue since 2017
• 14.9% reduction in carbon emissions per £m of revenue since 2019 (on track for 20% by 2025)
• 10 tonnes of waste packaging removed
• Over 200,000 hygiene units refurbished in France and Italy over four years
• 70% of European waste disposal now via sustainable routes
• 100% of Belgian waste disposal through sustainable means
• 570 tonnes of textiles in France diverted from landfill and recycled
• 52% of batteries recycled in the Pacific region

Social Achievements

• 0.38 Lost Time Accident rate in 2021 (world-class standard)
• 8.71 Working Days Lost rate in 2021 (world-class standard)
• 500+ pieces of training content created in-house in 2021
• 4.3m pieces of training content viewed on U+ in 2021
• Global diversity, equality and inclusion upskilling initiative deployed to 1,000 managers and leaders
• 91% response rate in Your Voice Counts survey, showing improvements across many themes
• £361,000 charitable donations (excluding in-kind donations)
• £200,000 raised by 2,000 colleagues for Malaria No More UK
• £2.5m value donation of PPE to hospitals in India

Governance Achievements

• 37.5% of Board members are female
• 25% of Rentokil Initial’s Board is ethnically diverse
• Executive compensation linked to sustainability (5% based on environmental improvement)

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Availability of ultra-low emission vehicles varies by market
• Limited availability of sustainable waste disposal options in some countries
• Growth in fumigation leading to increased sulfuryl fluoride emissions
• Increasing scale and complexity of cyber-attacks

Mitigation Strategies

• Developed alternative sourcing strategies
• Market-by-market analysis to track progress on ultra-low emission vehicle fleet transition
• Implementing plans to improve waste measurement and increase recycling rates
• Actively piloting and investigating more sustainable alternative fumigation treatments
• Investing in IT security, penetration testing, and information security awareness programs

Supply Chain Management

Supplier Audits: 11 audits in 2021 (9 critical suppliers)

Responsible Procurement

• Supplier Code of Conduct
• ESG standards as a go/no-go gate for sourcing decisions
• Focus on long-term collaborative relationships

Climate-Related Risks & Opportunities

Physical Risks

• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: TCFD, SASB, UN SDGs

Certifications: ISO 14001, ISO 9001, ISO 27001, ISO 14644-1, Eco-Label, Nordic Swan Ecolabel, Planet Mark

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• Goal 3 (Good Health and Well-being)
• Goal 8 (Decent Work and Economic Growth)
• Goal 13 (Climate Action)
• Goal 17 (Partnerships for the Goals)

Initiatives align with SDGs through various programs and partnerships

Sustainable Products & Innovation

• Lumnia LED fly traps
• Eradico recycled polymer bait box
• PestConnect remote monitoring system

Awards & Recognition

• RoSPA Gold Award
• The Queen’s Award for Enterprise: Innovation

Environmental Metrics

ESG Focus Areas

• Colleagues and culture
• Service and innovation
• Environment
• Communities

Environmental Achievements

• 12.5% reduction in our five-year emissions index
• 9.6% reduction in emissions intensity in 2022
• 397 ultra-low emissions vehicles and 1,250 hybrid vehicles in our fleet in 2022
• Renewable energy contracts introduced for properties around the world resulting in a 1,737-tonne reduction in carbon footprint
• 75% of waste from European operations disposed of via sustainable means
• Switch from virgin plastic bin liners to recycled material saving around 2 tonnes of virgin plastic annually
• 30% recycled plastic in all medical waste bags saving an estimated 80 tonnes of virgin plastic annually
• Committed to a 70% reduction in emissions from fumigations by 2030

Social Achievements

• Launched 'Leading Safely for Managers' training module
• Held the largest ever training and development festival for colleagues, with more than 150 sessions
• More than 16,000 colleagues registered to use the Career+ App
• Almost 1.5m pieces of training completed on U+ platform
• Continued work on diversity and inclusion initiatives
• Total colleague retention (excluding Terminix) of 82.6%
• £998,000 donated to charity

Governance Achievements

• Completed the acquisition of Terminix
• Established a Transaction Committee to oversee the acquisition
• Updated processes and policies for the enlarged Group
• Undertook a Board evaluation process
• Improved IT security arrangements

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Labor shortages
• Inflationary pressures
• Integration of Terminix
• Climate-related risks (heat stress, extreme weather)
• Increased termite damage claims
• Cyber attacks
• Potential for industrial action

Mitigation Strategies

• Developed alternative sourcing strategies
• Invested in training and development
• Implemented price increases
• Established a seven-workstream integration plan for Terminix
• Implemented mitigation measures for heat stress (e.g., adjusted work schedules)
• Developed robust SHE policies
• Strengthened IT security measures
• Developed business continuity plans

Supply Chain Management

Supplier Audits: 100% of critical suppliers audited

Responsible Procurement

• Supplier Code of Conduct
• ESG standards

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather
• Heat stress

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Increased demand for services
• Development of sustainable products

Reporting Standards

Frameworks Used: TCFD

Certifications: ISO 27001

UN Sustainable Development Goals

• Goal 7 (Affordable and clean energy)
• Goal 13 (Climate action)

Initiatives to reduce emissions, transition to renewable energy, and develop sustainable products contribute to these goals.

Sustainable Products & Innovation

• Lumnia LED fly traps
• Eradico rodent bait station
• Flexi Armour rodent-proofing barriers
• Luna Dry hand dryers

Environmental Metrics

ESG Focus Areas

• Health & Safety
• Colleague training & development
• Colleague engagement
• Employee retention
• Diversity, equality and inclusion
• Service delivery and customer retention
• Product stewardship
• Digitalisation
• Innovation
• Responsible consumption and production
• Local sourcing
• Supplier audits
• Resource management
• Climate change action
• Sustainable services
• Vehicle fuel efficiency
• Waste management
• Colleague volunteering
• Community investment and partnerships
• Code of Conduct
• Policy influence/trade association
• M&A integration
• Cyber security/data privacy
• Brand reputation

Environmental Achievements

• 16% Reduction in emissions from fumigant usage
• 42% Improvement in property energy efficiency since 2019
• 10% Increase in renewable energy usage
• c.8% of UK and Europe fleet are ULEVs
• c.96% Of hygiene paper products hold a recognised environmental accreditation
• 80% Of waste from our European operations was disposed of via sustainable means

Social Achievements

• 8% Point improvement in Terminix service colleague retention since deal completion
• Launched enhanced colleague wellbeing strategy
• Improved colleague retention rates across all regions (Rentokil Initial colleague retention was 84.2%)
• 1.96m Activities were completed within U+ in 2023
• £569,000 Charitable cash donations

Governance Achievements

• Updated Group DE&I policy
• Integrated sustainability requirements into supplier contracts
• 95% of current critical suppliers committed to enhanced Supplier Code of Conduct

Climate Goals & Targets

Environmental Challenges

• Supply chain disruptions
• Climate change impacts
• Maintaining high safety standards across integrated Rentokil and Terminix teams
• Reducing emissions from fumigation services
• Transitioning to ultra-low emission fleets
• Ensuring sufficient charging infrastructure for electric vehicles

Mitigation Strategies

• Developed alternative sourcing strategies
• Implemented robust policies and processes, comprehensive training regime
• Transition to heat treatments, tighter controls on fumigant usage, exploring alternative chemicals
• Implementing fuel efficiency measures, increasing ULEVs, using telematics
• Launching UK pilot for home EV chargers, analyzing data from telematics devices

Supply Chain Management

Responsible Procurement

• Supplier Code of Conduct
• Sustainability requirements integrated into contracts
• Regular audits including ESG criteria

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather events
• Flooding

Transition Risks

• Regulatory changes
• Market shifts

Opportunities

• Development of energy-efficient products and services

Reporting Standards

Frameworks Used: TCFD, SASB, UN SDGs

Certifications: ISO 14001, ISO 45001, ISO 9001, ISO 27001, EcoVadis, Nordic Swan Ecolabel

Third-party Assurance: S&P Global Corporate Sustainability Assessment

UN Sustainable Development Goals

• Goal 3: Good Health and Well-being
• Goal 8: Decent Work and Economic Growth
• Goal 13: Climate Action
• Goal 17: Partnerships for the Goals

Initiatives align with SDGs through various programs and partnerships

Sustainable Products & Innovation

• Lumnia insect traps
• EcoCatch fly trap
• Signature Scent air-scenting dispenser
• Flexi Armour rodent-proofing barriers
• BirdAlert bird scarer
• Radar X rodent trap
• BirdAlert 2.0
• EcoCatch