Samsung Medical Center
Climate Impact & Sustainability Data (2022, 2023)
Reporting Period: 2022
Environmental Metrics
Total Carbon Emissions:72,767 tCO2e/year
Scope 1 Emissions:18,458.705 tCO2e/year
Scope 2 Emissions:54,308.836 tCO2e/year
Total Energy Consumption:1,496 TJ/year
Water Consumption:988,761 ton/year
Waste Generated:6,633.95 tons/year
ESG Focus Areas
- Environmentally friendly hospital
- Safe hospital
- Equitable hospital
Environmental Achievements
- Launched a campaign to segregate medical waste from general waste at ward nursing stations.
- 80% reduction in paper usage by minimizing paper questionnaires and documentation.
- Replaced outdated outdoor air control system and transitioned parking lot lighting to LED.
Social Achievements
- Introduced a flexible work-hour system for nurses, increasing job satisfaction and reducing turnover rates.
- Established the Caregiver Safety Total System (CSTS) to ensure caregiver and patient safety during disasters.
- Developed the SMC Patient Experience Index (SPEI) to monitor and improve patient satisfaction.
Governance Achievements
- Established an ESG Committee comprising senior executives and external experts.
- Operates a procurement portal to ensure transparency and objectivity in purchases.
- Implemented a Caregiver Code of Conduct and provides regular training on legal awareness.
Climate Goals & Targets
Environmental Challenges
- Increasing medical waste challenges and limited medical waste incineration facilities.
- Challenges of shift work for nurses leading to turnover.
- Potential risks of information leakage and breach incidents.
Mitigation Strategies
- Medical waste separation and disposal campaign.
- Implementation of the Flexible Nursing Work System.
- Establishment of a standardized manual for responding to information security incidents.
Supply Chain Management
Supplier Audits: Biannual evaluations of safety and health measures by suppliers.
Responsible Procurement
- Fair and objective review process for all purchases and investments.
- Operation of a dedicated procurement portal.
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards 2021, AA1000AS v3
Certifications: ISMS, ISO27001, ISO27701
Third-party Assurance: Korea Management Registrar (KMR)
Awards & Recognition
- World's Best Smart Hospitals (Newsweek)
- World's Best Specialized Hospitals in Oncology (Newsweek)
Reporting Period: 2023
Environmental Metrics
Total Carbon Emissions:73,306 tCO2e/year (2023)
Scope 1 Emissions:18,309.4 tCO2e/year (2023)
Scope 2 Emissions:54,996.6 tCO2e/year (2023)
Total Energy Consumption:1,507 TJ/year (2023)
Water Consumption:1,030,683 tons/year (2023)
Waste Generated:6,293.3 tons/year (2023)
ESG Focus Areas
- Environmentally Friendly Hospital
- Safe and Healthy Hospital
- Equitable Hospital
Environmental Achievements
- Introduced reusable containers in the funeral hall, projected to reduce general waste by over 80%
- Implemented electronic pharmacy information system (e-PIMS), eliminating paper prescriptions and reducing medical waste
- Reduced medical waste by 134 tons in eight months through improved waste separation
- Incorporating energy-efficient building materials in renovations, expected to reduce greenhouse gas emissions by approximately 3,600 tCO2eq annually
Social Achievements
- Introduced Thru services (PAY Thru, Agent Thru, Admission Thru, Paper Thru) to enhance patient convenience and reduce wait times
- Developed a symptom-consultation chatbot for cancer patients, improving information access and reducing anxiety
- Installed new escalators to improve mobility and accessibility
- Achieved Health-Friendly Workplace certification
Governance Achievements
- Operates a Regional Patient Safety Center to improve patient safety at partner hospitals
- Shares ESG indicators and guidelines with partner hospitals to promote ESG management
- Organized an ESG Practice Program Idea Contest to encourage employee participation in ESG initiatives
- Implemented fair and objective review processes for all purchases and investments using a dedicated procurement portal
Climate Goals & Targets
Environmental Challenges
- High energy consumption due to 24/7 operation
- Significant medical waste generation
- Capacity limitations of medical waste incineration facilities
- Aging infrastructure
Mitigation Strategies
- Efficient energy facility management and energy-saving plans
- Waste reduction targets and improved recycling rates
- Waste separation strategies and the Smart Packing Campaign
- Renovation project incorporating energy-efficient building materials
Supply Chain Management
Responsible Procurement
- Fair and objective review process for all purchases and investments
- Dedicated procurement portal for transparent management
Climate-Related Risks & Opportunities
Reporting Standards
Frameworks Used: GRI Standards 2021, SASB
Awards & Recognition
- Newsweek’s “Global Top 5” ranking for cancer hospitals
- 1st in the General Hospital category of the Korean Customer Satisfaction Index (KCSI)
- 1st in the Hospital category of Brandstock’s Korea Brand Stars
- 1st in the Hospital category of CEO’s Luxury Goods
- 1st in the General Hospital category of the Korea Net Promoter Score (KNPS)
- 1st in the Tertiary Hospital category of the Korea Standards Association Service Quality Index (KS-SQI)
- HIMSS certification
- 1st in the General Hospital category of the Korean Sustainability Index (KSI)
- Recognized in the inaugural publication category of the Korean Readers’ Choice Awards (KRCA)
- Certification for mobile app/web accessibility
- Health-Friendly Workplace certification