Currency Exchange International, Corp.

Climate Impact & Sustainability Data (2021, 2022, 2023)

Maintained effective health and safety protocols that focused on employees’ well-being first while delivering uninterrupted service to our clients

Successfully delivered on its purpose, stayed true to its values, and executed its strategic plan
Diversifying the business by adeptly executing its corporate international payments growth plan
Increased market share in banknote services with financial institutions and significant agent locations, including airport clients
Efficient operating structure
Growing the sales team with proven traders and Exchange Bank of Canada’s (EBC) acquisition of an international payments business’s assets

Adopted Board-approved Environmental, Social, and Governance (ESG) Vision and Strategic Framework

COVID-19 pandemic significantly affected the company’s core banknote business in 2020 and 2021, resulting in reduced demand for banknotes and the closure of retail locations.

Created a COVID-19 Committee to respond to the pandemic, focusing on protecting employees, contingency planning, operational impact, financial impact, and communications with stakeholders.
Successfully completed the acquisition of Denarius Financial Group (DFG) in 2020, increasing the Corporation’s payments segment in Canada.

Hybrid Workforce limiting operational footprint
Commuter reimbursement encouraging public transit
Paperless office environment
Eco-friendly office supplies, energy-efficient equipment, reusable items and electronics recycling
Strategically located vault premises to reduce carbon emissions from long-distance transfers
Green events and initiatives including 16 hours of employee volunteer time per year for community clean-up campaigns

Director Independence Policy requiring independent directors on committees and as Chair
In-camera sessions at Board and Committee meetings
No slate voting, directors elected annually and individually
Majority voting policy requiring resignation if more withheld than for votes
Share ownership requirements for directors and senior management
Annual Board evaluation and peer review
Annual review of Competency Matrix for director recruitment and succession planning
Minimum attendance requirements for directors (75%)
Diversity targets (30% female independent directors and 25% female senior management)

Highly competitive business environment
Rapidly changing environment with competitors, regulatory standards, and margin pressure

Diversification of revenue base
Investments in technology and people
Attracting and retaining employees
Combining knowledge of long-term and new employees to create a culture of continuous improvement