Climate Change Data

Null

Climate Impact & Sustainability Data (2019)

Reporting Period: 2019

Environmental Metrics

Total Carbon Emissions:Not disclosed
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Sustainability
  • Circular Economy

Environmental Achievements

  • Not disclosed

Social Achievements

  • Not disclosed

Governance Achievements

  • Not disclosed

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Not disclosed
Short-term Goals:
  • Not disclosed

Environmental Challenges

  • High costs and losses associated with 'Buy Online, Return in Store' (BORIS), including shrinkage, theft, and fraud.
  • Lack of coherent data and difficulty reconciling refunds and returns.
  • Complexity and disintegration of systems and processes across multi- and omnichannel environments.
  • Balancing customer service expectations with loss prevention.
  • Organizational structures not keeping pace with growing issues.
Mitigation Strategies
  • Develop a cost calculator to understand the impact of returns on net margins.
  • Implement lean management principles to improve efficiency and profitability of returns processes.
  • Rethink returns within a circular economy framework to minimize waste and maximize resource recovery.
  • Improve data collection and integration across systems.
  • Create cross-functional teams to address returns challenges.
  • Improve communication with customers and employees to reduce errors and losses.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Not disclosed

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Goal 12 (Responsible Consumption and Production)

Minimizing waste, maximizing resource recovery, and promoting sustainable practices in returns management.

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • Not disclosed