Climate Change Data

Environmental Metrics

ESG Focus Areas

• Social Sustainability
• Environmental Sustainability
• Governance

Environmental Achievements

• Switched one unit in Eastbourne to fossil-free electricity.
• Reduced environmental impact of mobile phone packaging (ongoing).

Social Achievements

• Supported approximately 3 million seniors.
• Maintained service quality despite the pandemic.
• Launched Doro Eliza, an innovative welfare hub.
• Launched several new phones, including the Doro 8050 smartphone.
• Acquired Eldercare and Connexus Careline, strengthening UK market position.
• Acquired Victrix, a digital cloud-based healthcare platform.

Governance Achievements

• Restructured the business into two separate business areas: Doro Care and Doro Phones.
• Implemented a restructuring program to reduce operating expenses.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic negatively impacted sales, particularly in Doro Phones.
• Market development for Doro Care was stagnant due to the pandemic.
• Supply chain disruptions.
• Difficulty in achieving freight transport targets due to pandemic-related stock level issues.

Mitigation Strategies

• Implemented cost control measures to protect profitability.
• Maintained service delivery with the same high quality.
• Carried out three strategically important acquisitions.
• Implemented home-working for office staff.
• Implemented measures to protect staff and customers from infection in alarm centers.

Supply Chain Management

Supplier Audits: CSR audits carried out at six of seven major suppliers in China; one postponed.

Responsible Procurement

• Suppliers expected to sign and comply with Doro’s CSR policy, based on Doro’s policy for business ethics and the UN Global Compact’s ten principles.

Climate-Related Risks & Opportunities

Transition Risks

• Disruptions in the supply chain

Opportunities

• Increased demand for digital services if travel has to be cut back.

UN Sustainable Development Goals

• Goal 8
• Goal 10
• Goal 12

Doro's operations contribute to these goals through social sustainability, resource efficiency, and responsible business practices.

Sustainable Products & Innovation

• Doro Eliza welfare hub
• Doro 8050 smartphone
• Doro 780X feature phone

Environmental Metrics

ESG Focus Areas

• Social inclusion of seniors
• Environmental footprint reduction
• Business ethics

Environmental Achievements

• Reduced environmental impact of mobile phone packaging
• Improved repairability of Doro 8100 smartphone (Ecorating score of 6.7)

Social Achievements

• Sold over 2 million units to seniors and disabled persons
• Launched Loneliness Commission initiative
• Improved e-waste procedures at repair centers

Governance Achievements

• Completed rationalisation programme, resulting in historically high margin
• Established new strategy focused on strengthening leadership position in senior phones and expanding to other segments
• Implemented anti-corruption training for all managers, sales staff, and purchasing decision-makers

Climate Goals & Targets

Environmental Challenges

• Pandemic impact on sales due to store closures
• Component shortages and increased logistics costs
• Human rights and environmental risks in the supply chain

Mitigation Strategies

• Early component procurement and price adjustments
• Supplier audits and CSR policy enforcement
• Improved forecasting and planning

Supply Chain Management

Supplier Audits: Regular audits to ensure compliance with CSR policy

Responsible Procurement

• CSR policy for suppliers based on UN Global Compact principles

Climate-Related Risks & Opportunities

Physical Risks

• Supply chain disruptions due to extreme weather

Transition Risks

• Changes in regulations and market shifts

Opportunities

• Increased demand for digital services due to reduced travel

Reporting Standards

Frameworks Used: UN Sustainable Development Goals

Certifications: ISO 9001, ISO 14001 (central operations)

Third-party Assurance: PricewaterhouseCoopers AB

UN Sustainable Development Goals

• Goal 12 (Responsible Consumption and Production)
• Goal 9 (Industry, Innovation, and Infrastructure)
• Goal 5 (Gender Equality)
• Goal 10 (Reduced Inequalities)

Doro's products and services contribute to these goals through social inclusion, environmental sustainability, and ethical business practices.

Sustainable Products & Innovation

• Doro 8100 smartphone with improved repairability

Awards & Recognition

• Not disclosed

Environmental Metrics

ESG Focus Areas

• Social inclusion of seniors
• Environmental footprint reduction
• Business ethics

Environmental Achievements

• Increased share of goods shipped via sea shipping by 13 percent to 63 percent, reducing CO2e emissions by close to 500 tonnes.
• Improved repairability for new products compared to previous models.
• Reduced environmental impact of mobile phone packaging by removing unnecessary plastic and using FSC materials.

Social Achievements

• Launched Doro Smart Watch and Doro Tablet, designed to meet the needs of seniors.
• Expanded online operations in the UK and relaunched its own web shop.
• Initiated collaborations with traditional customers to increase product visibility in stores.
• Offered Smartphone School live sessions in collaboration with Vellinge Municipality.
• Contributed telephones and money, and provided warehouse space for relief shipments to Ukraine.

Governance Achievements

• Updated CSR policy for suppliers with increased requirements, especially in the social area.
• All employees completed a digital course on ethical business behaviour.
• No cases of corruption detected in 2022.
• Further developed business ethics policy applicable to employees, suppliers, customers, and the Board of Directors.

Climate Goals & Targets

Environmental Challenges

• Difficulties in the supply chain and dampened buying desire due to the conflict in Ukraine.
• Rapidly increasing energy prices, rampant inflation, and high-interest rates resulting in low demand.
• Shortages of components, such as integrated circuits, microchips, and semiconductors.
• Fewer sales channels due to some customers closing stores.
• Increased USD rates resulting in increased purchase prices for products.

Mitigation Strategies

• Worked to secure components and maintain a good delivery level.
• Increased investment in direct sales and marketing, including digital campaigns.
• Created a dedicated e-commerce team.
• Initiated collaborations with traditional customers to increase product visibility in physical stores.
• Worked to reduce licensing costs.

Supply Chain Management

Supplier Audits: 10/year

Responsible Procurement

• CSR policy for suppliers
• Quality checks for all deliveries

Climate-Related Risks & Opportunities

Physical Risks

• Tropical storms (Hong Kong office)

Transition Risks

• Increased demands and expectations from customers regarding environmental and climate issues
• Availability and prices of raw materials and transports
• Access to trustworthy data in the supply chain

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: UN Global Compact

Certifications: ISO 9001, ISO 14001

Third-party Assurance: PricewaterhouseCoopers AB

UN Sustainable Development Goals

• Goal 3
• Goal 5
• Goal 8
• Goal 9
• Goal 10
• Goal 12

Doro's initiatives contribute to these goals through social inclusion, diversity, ethical business practices, sustainable supply chain management, and environmental protection.

Sustainable Products & Innovation

• Doro Smart Watch
• Doro Tablet

Awards & Recognition

• Career Company in 2023

Environmental Metrics

ESG Focus Areas

• Social inclusion of seniors
• Environmental footprint reduction
• Business ethics

Environmental Achievements

• Reduced greenhouse gas emissions from inbound transport for the third consecutive year (approximately 600 tonnes reduction in 2023)
• Exceeded target for reducing direct and indirect greenhouse gas emissions (Scope 1 and 2)

Social Achievements

• Launched Doro HearingBuds, addressing a previously untapped segment in assisted audio and hearing
• Increased eNPS (Employee Net Promoter Score) from 2 in 2022 to 13 in 2023
• Women made up 35% of the total workforce and 38% of management roles at year-end 2023

Governance Achievements

• Updated Whistleblowing system and process to better protect whistleblowers and their anonymity
• No cases of corruption detected in 2023
• CSR audits conducted on suppliers of 84% of purchased goods

Climate Goals & Targets

Environmental Challenges

• Global challenges such as geopolitical conflicts and uncertain economic situations
• Transition from 2G and 3G to 4G networks
• Increasing demands and expectations from customers and legal requirements regarding sustainability
• Access to reliable data for sustainability reporting

Mitigation Strategies

• Successful transition to 4G technology
• New range of better-positioned 4G products launched ahead of schedule
• Investment in digital sales and marketing initiatives
• Development of new products and adaptation of processes to meet EU Ecodesign Regulation requirements
• Initiated activities to enable rework and refurbishment of damaged and returned products

Supply Chain Management

Supplier Audits: CSR audits conducted on 9 suppliers (84% of purchased goods)

Responsible Procurement

• Doro's CSR policy for suppliers, based on business ethics, Responsible Business Code of Conduct, and UN Global Compact principles

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Meeting increasing requirements, availability, and prices of raw materials; transports; access to trustworthy data

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: UN Global Compact, GHG Protocol, EcoRating

Certifications: ISO 9001, ISO 14001

Third-party Assurance: PricewaterhouseCoopers AB

UN Sustainable Development Goals

• Goal 3
• Goal 8
• Goal 9
• Goal 10
• Goal 12

Doro's initiatives contribute to these goals through social inclusion of seniors, sustainable supply chain practices, reduced environmental impact, and ethical business conduct.

Sustainable Products & Innovation

• Doro HearingBuds

Awards & Recognition

• Not disclosed