Climate Change Data

Environmental Metrics

ESG Focus Areas

• Green building certification
• Customer engagement on environmental issues
• Waste management
• Energy consumption
• Talent attraction and retention
• Training and development
• Inclusion and equal opportunities
• Community engagement
• Customer satisfaction and product quality
• Economic value generated

Environmental Achievements

• Attained LEED Platinum pre-certification for PCP Jakarta project.
• Reduced annual energy consumption by 1-2% at ISPML.
• Achieved annual energy savings of 22% at PCP Jakarta.
• Procured at least 35% of green power at PCP Jakarta.

Social Achievements

• Improved customer service quality at Bel-Air, receiving the ‘Excellence Award – Large-scale Residential Property Management’.
• Launched ‘Green Monday’ program in Hong Kong.
• Maintained customer satisfaction levels of at least 90% for all KPIs at ski operations.
• Provided 720 hours of legal training for 120 employees.
• Conducted more than 50 training sessions at NHR and NMS.

Governance Achievements

• Established a Sustainability Committee.
• Revamped Sustainability Policy.
• No legal cases regarding unethical or corrupt practices were brought against PCPD or its employees during 2016.

Climate Goals & Targets

Environmental Challenges

• Finding a local contractor that could meet quality standards for PCP Jakarta.
• High staff turnover rates at NHR.
• Limited supply of housekeeping staff at ski operations.

Mitigation Strategies

• Awarded main contract for PCP Jakarta to a joint operation between the largest local contractor and a Japanese contractor.
• Improved recruitment process and extended training period for winter staff at NHR.
• Began recruiting housekeeping staff from Taiwan through an agency.

Supply Chain Management

Responsible Procurement

• Prioritising recyclable and raw materials
• Using environmentally friendly materials
• Following Hong Kong laws or international conventions if more stringent than local regulations
• Carrying out efficient and effective supply chain practices to reduce waste
• Introducing transparency to the supply chain
• Ensuring social responsibility in the supply chain
• Observing to supply chain regulation
• Designing and developing under environmentally and socially responsible conditions
• Bringing new technology and job opportunities to the local community as the first and prioritised consideration to achieve a win-win situation

Climate-Related Risks & Opportunities

Opportunities

• Development of energy-efficient products

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide

Certifications: LEED Platinum (PCP Jakarta, pre-certification)

UN Sustainable Development Goals

• 7 (Affordable and Clean Energy)
• 11 (Sustainable Cities and Communities)
• 13 (Climate Action)

PCPD's initiatives contribute to these goals through green building practices, community engagement, and waste reduction.

Awards & Recognition

• Quality Property & Facility Management Award (Excellence Award – Large-scale Residential Property Management)
• Indonesia Property Awards (Special Recognition in Sustainable Development)

Environmental Metrics

ESG Focus Areas

• Protection of the Natural Environment
• Energy Efficiency
• Community Engagement
• Waste Reduction
• Employee Well-being

Environmental Achievements

• Completion of Pacific Century Place, Jakarta, the first LEED Platinum Certified building in Indonesia.
• 90% reduction in nitrogen oxide and particulate emissions from upgraded ski groomers.
• Implementation of energy-efficient air conditioning systems, smart lighting, and daylight sensors in Pacific Century Place, Jakarta, aiming for 22% lower energy consumption than the city average.

Social Achievements

• Increased engagement with local communities in Japan and Hong Kong.
• Provided financial support to a local language school in Japan to improve English skills of local youth.
• Construction of new staff accommodation providing over 80 rooms.

Governance Achievements

• Established a Sustainability Committee in 2016 to steer and promote sustainability efforts.
• Developed a 3-year Sustainability Action Plan.
• Translated sustainability policies into Japanese, Bahasa Indonesia, and Thai.

Climate Goals & Targets

Environmental Challenges

• Labour shortage, especially for housekeeping staff.
• Sensitive environmental conditions of the Phang Nga project in Thailand requiring resilience to climate change.
• Managing waste generated from operations in different geographical locations with varying regulations.

Mitigation Strategies

• Construction of new staff accommodation to address labour shortage.
• Close collaboration with specialists, government departments, and local communities for the Phang Nga project.
• Implementation of a 3-way approach to waste management (reduce, reuse, recycle) and compliance with local regulations.

Supply Chain Management

Responsible Procurement

• Managing Environmental and Social Risk of Supply Chain Policy; preference given to suppliers with good environmental and social practices or certifications; incorporation of social and environmental requirements into tender documents and contracts.

Climate-Related Risks & Opportunities

Physical Risks

• Rising sea levels (Phang Nga project)

Opportunities

• Development of energy-efficient products and technologies.

Reporting Standards

Frameworks Used: HKEX Reporting Guide

Certifications: LEED Platinum (Pacific Century Place, Jakarta), ISO 9001, ISO 14001 (ISPML)

Sustainable Products & Innovation

• LEED Platinum certified buildings; energy-efficient equipment and technologies.

Awards & Recognition

• Hong Kong Green Mark Certification
• Hong Kong Sustainability Award
• Caring Company Logo
• Family-friendly Employer Award
• Quality Property & Facility Management Award
• Green Office Label

Environmental Metrics

ESG Focus Areas

• Environmental management
• Social topics
• Operating practices

Environmental Achievements

• Achieved final LEED Platinum Certification for PCP Jakarta, Indonesia.
• Achieved Indonesian Greenship New Building V.1.2 Platinum Certification for PCP Jakarta, Indonesia.
• Energy saving achieved in Bel-Air, equivalent to planting >46,000 trees.
• 2,215 tonnes of waste diverted from landfill through recycling.

Social Achievements

• 98% customer satisfaction rate at ISPML.
• 48% decrease in rate of customer complaints at ISPML.
• 28% increase in rate of customer compliments at ISPML.
• 4,321 training hours provided to employees.
• Supported initiatives that foster equal opportunities for the physically-challenged.

Governance Achievements

• Complied with all relevant laws and regulations and maintained labour standards across our operations.
• No legal proceedings regarding dishonest, unethical and illegal behaviour were brought up against PCPD and our people.

Climate Goals & Targets

Environmental Challenges

• Exhaustion of landfills in Hong Kong.
• Growing number of hot days increasing outdoor workers’ exposure to heat strokes.

Mitigation Strategies

• Implemented food waste recycling program at Bel-Air, composting food waste into fertilizers used in on-site organic farm.
• Installed smart scales in waste collection stations to weigh wastes and identify areas for improvement.
• Required contractors to provide employees with anti-heat stress uniforms made of breathable materials.

Supply Chain Management

Supplier Audits: Quarterly assessment of contractors and suppliers at ISPML.

Responsible Procurement

• Sustainability considerations embedded into procurement practices; environmental and social policies incorporated into tender documents; prequalification assessment of contractors based on sustainability performance; collation of information on supply chain and environmental and regulation requirements during planning and design stage.

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather risks

Opportunities

• Sustainable building development to increase climate resilience of property portfolio.

Reporting Standards

Frameworks Used: HKEX’s Environmental, Social and Governance Reporting Guide

Awards & Recognition

• Hong Kong Sustainability Award 2018/2019 - Certificate of Excellence
• LEED BD+C: Core and Shell Version 2009 Final Platinum Certification
• Indonesian Greenship New Building V.1.2 Platinum Certification
• Highly Commended Best Green Development South East Asia Property Awards
• Winner of Best Green Development Indonesia Property Awards
• Highly Commended Best Office Development Indonesia Property Awards
• Special Recognition in Sustainable Development Indonesia Property Awards
• Highly Commended Best Office Architectural Design Indonesia Property Awards
• Hong Kong Green Organisation Certification - Energywi$e Certificate Excellence Level
• Hong Kong Green Organisation Certification - IAQwi$e Certificate Excellence Level
• Hong Kong Green Mark Certification Scheme
• Green Office Awards label
• Eco-Healthy Workplace label
• 10 Years Plus Caring Company Logo

Environmental Metrics

ESG Focus Areas

• Environmental management
• Social well-being
• Operating practices

Environmental Achievements

• 2,260 tonnes of waste diverted from landfill through recycling
• Annual energy saving of over 1 million kWh at Bel-Air
• LEED Platinum - PCP Jakarta, Indonesia
• Greenship New Building V.1.2 Platinum Certification - PCP Jakarta, Indonesia
• BCA Green Mark Award (Gold) - PCP Jakarta, Indonesia

Social Achievements

• 98.9% customer satisfaction rate on general management — security and safety at Bel-Air
• 26% decrease in the rate of customer complaints at Bel-Air
• Average training hours received per employee: 2.4 hours
• Successfully achieved the annual target of controlling work injuries (with four days or above sick leave) below seven cases at Bel-Air

Governance Achievements

• Complied with laws and regulations related to customer health and safety and product responsibility
• No legal proceedings regarding dishonest, unethical and illegal behaviour were brought up against PCPD and our people

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic affecting operations and stakeholder engagement
• Climate change impacts on global operations
• Managing environmental and social risks in the supply chain

Mitigation Strategies

• Group-wide crisis management procedure activation
• Strengthened communications with stakeholders through digital channels
• Life-cycle approach to mitigate environmental impacts focusing on green building design and operational energy management
• Implementing diligent and specific administrative controls and effective communications with customers and staff to reduce the risk of COVID-19 transmission
• Careful assessment of contractors against sustainability criteria during tendering
• Regular performance evaluation and guidance to suppliers on sustainability requirements

Supply Chain Management

Supplier Audits: Quarterly review of contractors and suppliers by ISPML

Responsible Procurement

• Communication of environmental and social policies to contractors and business partners
• Incorporation of ESG requirements into tender documents
• Assessment of contractors based on sustainability performance
• Green Purchasing Guidelines

Climate-Related Risks & Opportunities

Physical Risks

• Extreme weather conditions
• Coastal flooding
• Hurricanes

Transition Risks

• Changes in regulatory requirements
• Customer preferences
• Technologies

Opportunities

• Sustainable building development
• Energy efficiency improvements

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide

Certifications: ISO 45001:2018, ISO 9001:2015, LEED Platinum, Greenship New Building V.1.2 Platinum Certification, BCA Green Mark Gold

Awards & Recognition

• LEED Platinum Award (PCP Jakarta)
• Greenship New Building V.1.2 Platinum Certification (PCP Jakarta)
• BCA Green Mark Award (Gold) (PCP Jakarta)
• Caring Company Logo (Hong Kong Council of Social Service)

Environmental Metrics

ESG Focus Areas

• Environmental Stewardship
• Talent Diversity and Development
• Customer Satisfaction
• Climate Resilience

Environmental Achievements

• 2,060.65 tonnes of waste diverted from landfill through recycling
• LEED Platinum, Indonesian Greenship New Building V.1.2 Platinum Certification, and Singapore BCA Green Mark Gold Certification for PCP Jakarta

Social Achievements

• 11.6 hours of training received per employee
• 99.2% customer satisfaction rate on general management - security and safety at Bel-Air Ski operation

Governance Achievements

• Established a Sustainability Committee reporting to the Board
• Implemented a group-wide Emission Policy and Energy and Water Management Policy

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting operations and stakeholder engagement
• Climate change posing increasing effects on global operations

Mitigation Strategies

• Implemented various COVID-19 preventive and recovery measures across operations
• Established qualitative targets for GHG emissions, water use, and waste diversion; conducting studies on energy-saving measures; establishing a group-wide Climate Change Policy in 2022

Supply Chain Management

Responsible Procurement

• ESG criteria included in tender terms; prioritization of suppliers with strong ESG performance; Green Purchasing guidelines

Climate-Related Risks & Opportunities

Physical Risks

• Flooding, extreme wind

Transition Risks

• Changing customer behaviour

Opportunities

• Development of low emission goods and services; expanded utilization of renewable energy; resource efficiency

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide (comply or explain)

Certifications: ISO 9001:2015, ISO 45001:2018 (ISPML), LEED Platinum (PCP Jakarta), Indonesian Greenship New Building V.1.2 Platinum Certification (PCP Jakarta), Singapore BCA Green Mark Gold Certification (PCP Jakarta)

Awards & Recognition

• LEED Platinum, Indonesian Greenship New Building V.1.2 Platinum Certification, Singapore BCA Green Mark Gold Certification (PCP Jakarta), Caring Company Logo (Hong Kong Council of Social Service)

Environmental Metrics

ESG Focus Areas

• Climate Change
• Health, Safety & Well-being
• Environmental Stewardship
• Service and Product Quality
• Talent Management
• Community Engagement
• Supply Chain Management
• Anti-corruption

Environmental Achievements

• Numerous green building certifications and awards received for various projects (e.g., PCP Jakarta, Bel-Air).
• Implementation of energy-saving measures in Bel-Air resulting in reduced electricity consumption.
• Successful modification of chiller plant operation in PCP Jakarta, resulting in a 17.5% reduction in electricity consumption.
• Installation of water-efficient irrigation systems in Bel-Air.
• 34% annual water consumption reduction in Glenealy project compared to baseline design.

Social Achievements

• Implementation of robust management systems to protect the well-being of stakeholders.
• Regular risk assessments, safe working procedures, and comprehensive health and safety trainings.
• Championing diversity, empowering marginalized groups, and fostering partnerships.
• Various employee wellness initiatives, including discounted and complimentary activities, annual health check-ups, and access to doctor consultations.
• Implementation of a comprehensive complaint logging system.

Governance Achievements

• Establishment of a Sustainability Committee to oversee ESG initiatives.
• Implementation of Bribery, Gifts, and Entertainment Policy and anti-bribery training for employees.
• Establishment of a procedure for reporting improper conduct (whistle-blowing).

Climate Goals & Targets

Environmental Challenges

• Increased greenhouse gas emissions due to intensified piling works at 3–6 Glenealy.
• Climate-related physical risks (inundation, extreme winds) and transition risks (policy actions, changing customer demands).
• Managing the environmental and social risks of the supply chain.

Mitigation Strategies

• Implementation of a comprehensive climate risk management plan.
• Formulating climate adaptation plans.
• Exploring climate opportunities (e.g., developing low-emission products and services, increasing renewable energy utilization).
• Implementing additional anchor systems in Bel-Air buildings to minimize damage from severe weather.
• Transitioning ski operation to a less winter-season-reliant business model.
• Implementing Green Purchasing guidelines in PCP Jakarta.
• Regular assessments of contractors and suppliers, considering environmental and social factors.

Supply Chain Management

Supplier Audits: Regular assessments of contractors and suppliers.

Responsible Procurement

• Managing Environmental and Social Risk of Supply Chain Policy
• Green Purchasing guidelines in PCP Jakarta
• Guidance for Responsible Sourcing at Properties (Park Hyatt Niseko, Hanazono)

Climate-Related Risks & Opportunities

Physical Risks

• Inundation
• Extreme winds

Transition Risks

• Policy actions
• Changes in customer demands

Opportunities

• Developing low-emission products and services
• Increasing renewable energy utilization

Reporting Standards

Frameworks Used: HKEX ESG Reporting Guide

Certifications: ISO 45001:2018, ISO 9001:2015, ISO 10002:2018, ISO 22000, LEED Platinum, Platinum Green Ship Building Award, BEAM Plus Existing Buildings Version 2.0 Selective Scheme — Management — “Excellent Grade”

Awards & Recognition

• BCA Green Mark Award (Gold)
• LEED Platinum Certification
• Platinum Green Ship Building Certification
• BEAM Plus Existing Buildings Version 2.0 Selective Scheme — Management — “Excellent Grade”
• Hong Kong Green Organisation Certification
• Indoor Air Quality Certificate Award
• Quality Water Supply Scheme For Buildings
• 5 Years Plus Caring Company
• Tripadvisor Traveler’s Choice
• Ski Asia Award
• Travel + Leisure Awards
• World Luxury Hotel Awards
• Forbes Employer of Choice
• Fortune World’s Top Female Friendly Companies