Climate Change Data

Environmental Metrics

ESG Focus Areas

• Enhancing Economic Performance
• Developing from Within
• Empowering Communities
• Recognizing our Environmental Impact

Environmental Achievements

• Implemented energy-saving measures in the head office (enhanced insulation, occupancy sensors)
• Implemented In-vehicle monitoring system (IVMS) in all bank cars to reduce emissions and improve driving behavior.
• Initiatives to reduce paper waste (electronic communication, digital banners, online newspapers).

Social Achievements

• Launched Najahi, a program targeted at micro and small businesses.
• Launched al Wathbah Academy, offering accredited SME training.
• Launched Jesr Al Mustaqbal education sponsorship program.
• Launched Tadhamun home renovation program.
• Launched Green Sports initiative.
• Launched Shahadati educational finance program.
• Introduced Basma and Basim mascots for al Mazyona Children’s Savings Account.

Governance Achievements

• Followed the Code of Corporate Governance laid out by the Capital Market Authority (CMA) and the Central Bank of Oman (CBO).
• Implemented Equator Principles for responsible banking.
• Conducted a self-evaluation process of the Board’s performance.
• Implemented a risk appetite framework.

Climate Goals & Targets

Environmental Challenges

• Reducing emissions from electricity consumption and business travel.
• Reducing paper waste.
• Improving data collection across international operations.

Mitigation Strategies

• Implementing energy-efficient devices and practices in the head office.
• Implementing IVMS system in bank vehicles.
• Promoting electronic communication and digital resources.
• Exploring paper and waste recycling options.
• Planning to improve data collection across international operations for future reporting.

Supply Chain Management

Responsible Procurement

• Preference for local suppliers (77% in 2014)

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI G4 guidelines option core

Sustainable Products & Innovation

• Najahi
• Meethaq Islamic Banking products

Awards & Recognition

• Safest bank in Oman
• Among the 50 safest banks in emerging markets (Global Finance)
• Top Omani company in Forbes Top 500 Companies in the Arab World 2014
• HR Leadership award (Employer Branding Institute, CMO Asia)
• Talent Training and Development award (CMO Asia)

Environmental Metrics

ESG Focus Areas

• Responsible Banking
• Financial Inclusion
• SME Development
• Education
• Youth Development
• Sports
• Community Development
• Environmental Sustainability
• Governance
• Compliance

Environmental Achievements

• Reduced electricity consumption and petrol consumption due to a switch to green LED lighting and reduced travel.
• Recycled 87,411 kgs of paper and 50,000 kgs of e-waste.

Social Achievements

• Expanded branch network to 173 branches, 2 mobile banking units, 467 ATMs, 125 CDMs, and 185 multi-function devices.
• Launched banking package for pensioners and special loans for small businesses.
• Supported MSMEs through Al Wathbah, Najahi, and Meethaq SME units.
• Conducted online training programs for Omani entrepreneurs (Al Wathbah Academy, Najahi Talks, Maharat Min Google, Irshad).
• Increased participation in Maliyat online financial literacy program.
• Maintained 95% Omanisation and 48% female representation in the workforce.
• Completed old Misfat village project and developed Al Khoud Public Park.
• Continued anti-fraud awareness campaign with Royal Oman Police.
• Supported Green Sports program, benefiting 4,500 people.
• Continued Tadhamun program, benefiting 1,740 families.
• Supported Fak Kurba initiative, resolving 166 cases of insolvent citizens.
• Donated wheelchairs and hearing aids to disability associations.
• Partnered to provide a disabled-friendly playground at Al Aman Centre.
• Contributed to the construction of a new headquarters for the Centre of Early Intervention for Children with Disabilities and supported Dar Al Atta’a.
• Contributed over RO 1 million to the healthcare sector.

Governance Achievements

• Complied with all laws and regulations in Oman and all countries of operation.
• Implemented a Whistleblowing Policy.
• Maintained high standards of corporate governance.

Climate Goals & Targets

Environmental Challenges

• COVID-19 pandemic impacting operations and stakeholder engagement.
• Economic challenges affecting SMEs and customers.

Mitigation Strategies

• Established a COVID-19 Committee to ensure safety and business continuity.
• Implemented enhanced sanitation and hygiene measures.
• Increased digital service offerings and encouraged customers to adopt digital solutions.
• Provided loan deferments and waived merchant discount rates.
• Adapted CSR initiatives to online platforms.
• Provided extra support to employees, customers, and partners.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement

• Social and Environmental Management System (SEMS) policy for SME lending
• In Country Value strategy focusing on local vendors (85% local vendors)

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Standards: Core option, UNGC Principles, Oman Vision 2040

Certifications: Null

Third-party Assurance: Internal assurance process

UN Sustainable Development Goals

• Goal 1
• Goal 3
• Goal 4
• Goal 5
• Goal 7
• Goal 8
• Goal 10
• Goal 16
• Goal 17

Alignment with SDGs through various programs and initiatives.

Sustainable Products & Innovation

• Green Finance Loan for solar panels

Awards & Recognition

• Outstanding Crisis Leadership in Healthcare Award from Global Finance
• Honored for CSR, Sustainability and Community Service at the Fourth Oman Forum for Partnership and Social Responsibility
• Honored at the event organised by the Ministry of Social Development on the occasion of the International Day of Persons with Disabilities

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• 27% decrease in total emissions (tCO2e) due to reduced fuel and electricity consumption
• 6% reduction in electricity consumption

Social Achievements

• More than 31,500 Maliyat certificates on financial literacy delivered
• 170 entrepreneurs graduated from the Wathbah SME Academy
• Financial contributions released 260 citizens with arrest warrants
• 48% female representation in the workforce
• Sign language training for employees
• Employee engagement score of 4.13/5
• 94% Omani workforce

Governance Achievements

• Zero data breaches and non-compliance incidents recorded
• Strong anti-money laundering policies

Climate Goals & Targets

Supply Chain Management

Responsible Procurement

• Prioritizes working with MSMEs
• Requires suppliers to adhere to responsible practices, high ethical standards, and transparency
• Integrates In-Country Value (ICV) concept
• Environmental sustainability considerations for suppliers

Climate-Related Risks & Opportunities

Reporting Standards

Frameworks Used: GRI Sustainability Reporting Standards, Oman Vision 2040, UN Sustainable Development Goals (SDGs)

UN Sustainable Development Goals

• SDG 1
• SDG 3
• SDG 4
• SDG 5
• SDG 7
• SDG 8
• SDG 10
• SDG 16
• SDG 17

Initiatives and programs contribute to these goals

Sustainable Products & Innovation

• Green Finance Loan for solar panels

Awards & Recognition

• Silver award at Oman Sustainability Week Awards

Environmental Metrics

ESG Focus Areas

• Environmental
• Social
• Governance

Environmental Achievements

• Reported a 3.86% decrease in total emissions (tCO2e) due to reduced fuel and electricity consumption.
• Achieved a 4.6% reduction in electricity consumption through energy conservation initiatives.

Social Achievements

• Delivered more than 32,500 Maliyat Certificates for Financial Literacy.
• 239 entrepreneurs graduated from the Al Wathbah SME Academy.
• 47% of the workforce are women.
• Trained 115 employees in sign language.

Governance Achievements

• 100% of business units analyzed for risks related to money laundering and terrorism financing.
• 100% of transactions screened for money laundering.
• Recorded zero actual cyberattacks and zero data security breaches.

Climate Goals & Targets

Environmental Challenges

• Not disclosed

Mitigation Strategies

• Not disclosed

Supply Chain Management

Supplier Audits: 19/year

Responsible Procurement

• Supplier Code of Conduct
• 80% local suppliers

Climate-Related Risks & Opportunities

Physical Risks

• Not disclosed

Transition Risks

• Not disclosed

Opportunities

• Not disclosed

Reporting Standards

Frameworks Used: GRI Sustainability Reporting Standards, SASB, UN SDGs

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

• 3.8
• 4.1
• 4.4
• 5.5
• 7.b
• 8.3
• 10.2
• 16.3
• 16.4
• 17.1

See Appendix A for details on alignment with UN SDGs.

Sustainable Products & Innovation

• Green Finance Loan solution

Awards & Recognition

• Gold Award for dedication to sustainability during Oman Sustainability Week 2023.