Climate Change Data

Null

Climate Impact & Sustainability Data (2008-2011)

Reporting Period: 2008-2011

Environmental Metrics

Total Carbon Emissions:Not disclosed
Scope 1 Emissions:Not disclosed
Scope 2 Emissions:Not disclosed
Scope 3 Emissions:Not disclosed
Renewable Energy Share:Not disclosed
Total Energy Consumption:Not disclosed
Water Consumption:Not disclosed
Waste Generated:Not disclosed
Carbon Intensity:Not disclosed

ESG Focus Areas

  • Employee Well-being
  • Customer Satisfaction

Environmental Achievements

  • Not disclosed

Social Achievements

  • Reduced employee turnover among Customer Service Representatives (CSRs) from 50% in 2008 to 18.78% in 2011 (31.22% reduction). Increased employee engagement and internal motivation, leading to increased referrals even after eliminating an incentive program.

Governance Achievements

  • Not disclosed

Climate Goals & Targets

Long-term Goals:
  • Not disclosed
Medium-term Goals:
  • Not disclosed
Short-term Goals:
  • Not disclosed

Environmental Challenges

  • High employee turnover (50%) among Customer Service Representatives (CSRs), impacting productivity and customer service.
Mitigation Strategies
  • Implemented ProfileXT® assessment for pre-hiring, coaching, and succession planning. Developed more structured training programs tailored to individual learning styles. Implemented ongoing coaching and refresher training for CSRs focusing on service delivery.

Supply Chain Management

Supplier Audits: Not disclosed

Responsible Procurement
  • Not disclosed

Climate-Related Risks & Opportunities

Physical Risks
  • Not disclosed
Transition Risks
  • Not disclosed
Opportunities
  • Not disclosed

Reporting Standards

Frameworks Used: Null

Certifications: Null

Third-party Assurance: Not disclosed

UN Sustainable Development Goals

  • Not disclosed

Not disclosed

Sustainable Products & Innovation

  • Not disclosed

Awards & Recognition

  • Not disclosed